REGIONAL DIRECTOR OF OPERATIONS

Company: Compass Group Poland Sp. z o.o.
Location: Austin
Posted on: November 17, 2019

Job Description:

• Plans and directs the operation of the assigned--accounts--in support the Key Performance Indicators
• Develops common direction for the team.-- Sets priorities and makes team agenda and strategy clear to all team members
• Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts
• Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction
• Participates in the sales process for the acquisition of new business
• Monitors financial reports of the--accounts--to ensure budgetary compliance with Regional and Corporate goals
• Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources
• Interfaces with existing clients to maintain client satisfaction and account retention
• Resolves client, resident,--and customer satisfaction or employee related complaints that--have been elevated from--Directors
• Interfaces with legal and human resources to obtain procedures for various customer and employee related charges
• Conducts appropriate annual and semi-annual performance evaluations
• Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline
• Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
• Participates in Resident--Visitation rounds with account management team during each site visit, ensures that Company Resident Visitation policies and procedures are followed
• Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources
  • Bachelor's degree in Business or Health Care related field, or equivalent degree or equivalent related experience--
  • Proven ability to manage a team of six or more manager-level team members--
  • Minimum of two--years' experience--in multi-unit foodservice management--
  • Experience with multi-unit foodservice management with a combined managed volume of $5--million or greater--
  • Strong track record of driving customer satisfaction--
  • Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment--
  • Proven ability to mentor and develop team members--
  • Excellent written and verbal communication skills--

Keywords: Compass Group Poland Sp. z o.o., Austin , REGIONAL DIRECTOR OF OPERATIONS, Executive , Austin, Texas