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Run Dispatch Manager

Company: MV Transportation
Location: Austin
Posted on: November 11, 2019

Job Description:

Job Snapshot Employee Type: Full-Time Location: Austin, TX Job Type: Customer Service Management Transportation Experience: Not Specified Date Posted: 11/6/2019 Job ID: RUNDI30289 Job Description MV Transportation is seeking a Dispatch Manager (Run Dispatch) who oversees all activities of the Run Dispatch team. Provides direction and oversight to the team of dispatchers who supervise operators, manage report times and assign vehicles. Job Responsibilities: Set positive example for Run Dispatch agents by providing consistent support and positive leadership. Proactively assess staffing needs as determined by service hours and peak call periods. Define and publish staff schedules based on service demand and in accordance with collective agreements. Recruit, interview and select employees in compliance with MVT hiring practices and minimum standards of qualification. Ensure dispatch protocols follow both client and company policies and procedures. Organize and coordinate dispatch agent training programs for new hires and refresher customer service training programs for department personnel. Prepares, verifies, and authorizes employee schedules and work records for payroll purposes. Assigns work duties to qualified employees to ensure adequate coverage of all shifts. Monitor dispatch performance as it relates to driver incidents, equipment failure, vehicle breakdowns, and other potential service disruptions. Monitor dispatch agents to ensure timely communication of passenger cancellations or changes as required. Provides dispatch coverage during peak service times and during employee shortages Ensure dispatchers document accurately and appropriately daily events related to service. Talent Requirements: Three (3) years supervisory or management experience in the transportation industry. Supervisory experience of a work group in a different industry may be substituted at the company's sole discretion. Substantial experience in the operation phases of a transit organization. Experience with OrbCAD. Must have a strong working knowledge of Trapeze and the skills to resolve situational challenges. Must have the ability to recruit and develop staff to deliver reliable service product. Knowledge of service area and system parameters. MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

Keywords: MV Transportation, Austin , Run Dispatch Manager, Executive , Austin, Texas

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