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Account Manager - Customer Solutions (Plastics & Regenerative Medicine)

Company: Allergan
Location: Austin
Posted on: November 11, 2019

Job Description:

Envision working with energetic colleagues andinspirational leaders. Now, place yourself in that mix; leading discussions,asking the right questions and driving results.?All while wearing jeans to work!
Account Manager,Plastics & Regenerative Medicine
?Theright candidate will understand the importance of proactive thinking andcreative solutions when supporting accounts and driving results. This is anenvironment where self-motivated, problem solvers thrive. Expect talented andpassionate co-workers who relentlessly improve the customer experience. If youenjoy a challenging role with a high level of ownership and unlimited growthopportunities, I?d love to discuss what you can bring to the team.?
Sincerely, Kaila Bryan, Sr. Manager CustomerSolutions Plastics and Regenerative Medicine?*YOU ARE more than just a title, YOU ARE?

  • ARelationship Builder? You develop long term relationships withSales Reps and Customer Accounts. You provide a level of support that drivesCustomer Operations key initiatives. You liaise between the Sales Reps andcustomers to ensure timely and successful delivery of services according tocustomer needs and department goals.
  • An AccountGuru ?You manage and develop client accounts to initiate and maintain favorable SalesRepresentative / Customer relationships.
  • ACritical Thinker ? You anticipate needs and form customersolutions. You are a self-starter with excellent listening, negotiation, andpresentation skills. You thrive in a results driven environment where you havean opportunity to problem solve.YOU WILL:
    • Be atrusted and expert partner. Be the primary point of contact for theSales Rep and proactively work to build relationships and troubleshoot anyissues. You will work via email, phone, online presentations, screen share, andin person meetings with reps, key accounts, customer stakeholders, and customeroperations management.
    • Driveresults. Proactively ensure the timely and successful delivery ofsolutions and anticipate customer needs according to inquiries and objective,actively meeting/exceeding key account metrics. You will analyze andcommunicate progress during monthly and quarterly initiatives.
    • Developbusiness acumen. Participate in educational opportunities,reading professional publications, maintain personal networks, and participatein professional organizations.
    • Identifyareas of continuous improvement. Work cross functionally,enhance department and organization reputation and creditability, adding valueto job accomplishments while maintaining excellent customer service on a day today basis. YOU BRING:
      • At least three (3) years? experience in aclient-facing role with a similar function (account management, customersuccess, business development). Bonus: experience in healthcare,pharmaceuticals, or consumer goods.
      • Successful experience working with MicrosoftOffice Suite, CRM/ERP systems, and end to end Customer Operations Process.
      • Bachelor?s degree fromaccredited college or university preferred or a combination of education andrelevant experience. ALLERGAN LEADERSHIP SKILLS:
        For this role, we?re looking for a leader whois:
        • Excellence Focused
        • Optimistic
        • Inquisitive A Talent Magnet: Thebest leaders are brand ambassadors and have an eye out forgreat talent to join our family. All Allergan colleagues are an extension ofour recruiting team, building bridges for the best people to grow our company.
          At Allergan, we define the ?Allergan edge,? assomething that sets us apart, gives us an advantage and strengthens us to bebetter ? for our customers, patients, investors and each other. Our 'edge' isour colleagues, and we are committed to making Allergan the best place for themto work and achieve career goals.
          How do we do this? We Engage, Develop, andReward our colleagues.
          • Engage. From Day 1. You are a bold leader who wants to makean impact. We listen to your ideas and your questions, so we can beeven better at what we do.
          • Develop. Learn every day,build new skills every day. We prioritize development, so our leaders arealways ready for the next challenge and opportunity.
          • Reward. Exceptionalperformance creates exceptional opportunities and rewards. Financial awards andincentives are just a part of this - we invest in our people; celebrate successesthrough recognition programs; promote healthy lifestyles and work-lifebalance.? We offer amazing benefits mostof which start on your 1st day at work (Medical, Dental, Vision,401k ? company match up to 8%, Tuition Reimbursement, and much more)

Keywords: Allergan, Austin , Account Manager - Customer Solutions (Plastics & Regenerative Medicine), Executive , Austin, Texas

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