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Software License Manager

Company: OpenText
Location: Austin
Posted on: October 13, 2019

Job Description:

THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The opportunity:

The SW License Manager, License Management Services Group ( Compliance Manager ) is responsible for systematically engaging customers who utilize Open Text s software to ensure that the customer s use of the software is within its licensed software entitlements. If a customer is found to be using software that is not fully licensed, the Compliance Manager conducts negotiations and prepares appropriate license contracts necessary to resolve all aspects of the non-compliance. Other objectives include protecting the value of Open Text s intellectual property, protecting and enhancing customer relationships, and serving as resident experts of Open Text software licensing.

You are great at:

* Conducting an internal contractual entitlement and support review, including the analysis of contractual, financial, and other documentation to understand customer entitlements.
* Directing conversations with the customer at all levels such as procurement, technical team members, legal, C-level executives, etc. to assess software usage, determine compliance with entitlements, and negotiate appropriate resolution of any non-compliance.
* Managing extensive internal interactions with Open Text cross functional stakeholders including legal, technical support, support renewals, engineering, product management, product marketing, pricing, sales, and sales operations to leverage expertise as needed and to keep key stakeholders apprised of compliance activities.
* Developing and maintaining related product use questionnaires to be used during compliance assessments, reviewing the effectiveness of compliance tools, and driving the development of new features and functionality as necessary to improve compliance coverage.
* Becoming the resident expert on software licensing to support customer and internal requests for information related to licensing of Open Text software products.

What it takes:

* Bachelor s degree in a science or business with MBA or technical advanced degree preferred and at least 6 years of experience in software industry with both technical and contractual exposure.
* Detail oriented with strong technical, contract interpretation, organizational, and negotiation skills.
* Direct customer facing experience, exceptional written and verbal communication and strong organization and productivity skills to seamlessly manage multiple complex engagements simultaneously.
* Strong understanding of software technology, licensing, compliance, and controls with ability to understand and interpret nuances of software license agreements and contracts.
* Must be comfortable working across all business functions at every level from individual contributor to C-Level executives, and possess strong analytical and problem solving skills
* Ability to exercise independent judgment and to lead, influence, and team with others. Professionally persistent, patient, respectful, honest, and strong under pressure, especially during occasional adversarial conversations.
* Less than 10% travel required.
* Bonus Points for technical professional services or customer support, bilingual or multilingual, previous software compliance or Software Asset Management experience, and licensing experience with ECM/Documentum product suites, SAP, ELAs, or Partner contracts.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com

Keywords: OpenText, Austin , Software License Manager, Executive , Austin, Texas

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