Software License Manager
Posted on: October 13, 2019
THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create
software solutions and deliver services that redefine the future of
digital. Be part of a winning team that leads the way in Enterprise
The SW License Manager, License Management Services Group (
Compliance Manager ) is responsible for systematically engaging
customers who utilize Open Text s software to ensure that the
customer s use of the software is within its licensed software
entitlements. If a customer is found to be using software that is
not fully licensed, the Compliance Manager conducts negotiations
and prepares appropriate license contracts necessary to resolve all
aspects of the non-compliance. Other objectives include protecting
the value of Open Text s intellectual property, protecting and
enhancing customer relationships, and serving as resident experts
of Open Text software licensing.
You are great at:
* Conducting an internal contractual entitlement and support
review, including the analysis of contractual, financial, and other
documentation to understand customer entitlements.
* Directing conversations with the customer at all levels such as
procurement, technical team members, legal, C-level executives,
etc. to assess software usage, determine compliance with
entitlements, and negotiate appropriate resolution of any
* Managing extensive internal interactions with Open Text cross
functional stakeholders including legal, technical support, support
renewals, engineering, product management, product marketing,
pricing, sales, and sales operations to leverage expertise as
needed and to keep key stakeholders apprised of compliance
* Developing and maintaining related product use questionnaires to
be used during compliance assessments, reviewing the effectiveness
of compliance tools, and driving the development of new features
and functionality as necessary to improve compliance coverage.
* Becoming the resident expert on software licensing to support
customer and internal requests for information related to licensing
of Open Text software products.
What it takes:
* Bachelor s degree in a science or business with MBA or technical
advanced degree preferred and at least 6 years of experience in
software industry with both technical and contractual exposure.
* Detail oriented with strong technical, contract interpretation,
organizational, and negotiation skills.
* Direct customer facing experience, exceptional written and verbal
communication and strong organization and productivity skills to
seamlessly manage multiple complex engagements simultaneously.
* Strong understanding of software technology, licensing,
compliance, and controls with ability to understand and interpret
nuances of software license agreements and contracts.
* Must be comfortable working across all business functions at
every level from individual contributor to C-Level executives, and
possess strong analytical and problem solving skills
* Ability to exercise independent judgment and to lead, influence,
and team with others. Professionally persistent, patient,
respectful, honest, and strong under pressure, especially during
occasional adversarial conversations.
* Less than 10% travel required.
* Bonus Points for technical professional services or customer
support, bilingual or multilingual, previous software compliance or
Software Asset Management experience, and licensing experience with
ECM/Documentum product suites, SAP, ELAs, or Partner contracts.
At OpenText we understand and value diversity in our employees and
are proud to be an Equal Opportunity Employer. We hire the best
talent regardless of race, creed, color, national origin, ancestry,
disability, marital status, sex, age, veteran status or sexual
orientation. If you require accommodation at any time during the
recruitment process please email email@example.com
Keywords: OpenText, Austin , Software License Manager, Executive , Austin, Texas
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