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IT Change Manager - Senior

Company: TalentBurst
Location: Austin
Posted on: September 14, 2019

Job Description:

Job Description

Job Title: IT Change Manager
Job Location: Austin, TX
Job Duration: 6 months potential to extend/convert

Must Have Skills:
3+ years of the project, program, marketing, corporate communications, corporate training, or business analysis experience, including preferably a minimum of 1 year of experience with change management.
Passion for Technology, great communication- emphasis on writing, Analytical skills.
Exp with various work tools-The implementation of Office 365 tools would be a good start they would be working with a lot of other work tools and services (i.e. Networking, Mobile, Connectivity).
Work tools is the key.

Job Details:
We have an exciting opportunity for a hands-on IT Organizational Change Manager with a passion for precision, curiosity, quality, and driving end user adoption, advocacy, education, and satisfaction. Our environment is ever changing and requires an Organizational Change Manager who is flexible, self-driven, and can collaborate across cross-functional groups and locations.

Responsibilities:
The candidate will manage a myriad of organizational change initiatives for the Corporate IT organization. The candidate will focus on the people side of change, including changes to business processes, systems, tools, and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact client's employees. The candidate will support project teams in integrating change management activities into their project plans, and apply a structured methodology while leading change management activities. Responsibilities also include:
Support the design, development, delivery and management of communications about changes to tools and processes across the CIT organization
Evaluate and ensure user readiness
Conduct impact analysis and change management assessment, including change readiness
Provide input, document requirements and support the design and delivery of end user training
Define and measure success metrics and monitor change progress
Identify, analyze and prepare risk mitigation tactics
Identify and manage anticipated resistance
Identify and manage key stakeholders
Consult and coach project teams
Support and engage senior leaders
Coordinate efforts with other subject matter experts
Integrate change management activities into project plans
Track and report issues and action items
Work with virtual teams located in different time zones and with differing cultures
Represent the CX Team and be a strong, vocal customer/user advocate
Be an agent for change

Qualifications
Bachelor's degree in project management, finance, economics, communications, business or information technology
3+ years of project, program, marketing, corporate communications, corporate training, or business analysis experience, including preferably a minimum of 1 year of experience with change management
Strong process orientation and an understanding of organizational change management principles, methodologies, tools and best practices
Experience with project management approaches, tools and phases of the project lifecycle
Track record of on-time, on scope, high quality implementations
Self-motivated with the ability to exercise independent judgment with minimal direction from peer mentors or management
Ability to coordinate activities within cross-divisional and cross-functional teams
Strong leadership qualities and organizational skills with the ability to adapt quickly to changing priorities and assignments
Excellent verbal, written, and presentation skills; in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally
Excellent active listening skills
Well-honed influencing skills; ability to negotiate and gain consensus between organizations where competing priorities exist
Candidate must have demonstrated and be prepared to exhibit extensive initiative and ownership of project success
Ability to analyze complex situations, set goals and objectives, and manage situations to satisfactory completion
Simplifier, able to break-down ambiguous or complex tools and/or processes into understandable or manageable chunks to drive user adoption and satisfaction
Collaborative and flexible, able to draw together and work with cross-functional and geographically dispersed teams
Curious and creative, able to push boundaries, ask ""why?"" and ""why not?"", and is tenacious with problem-solving with a propensity to persevere
Understanding of User Experience and Design Thinking principals, tools and techniques are a plus
Strong customer service and analytical skills required
Acute business acumen and understanding of organizational issues and challenges
Must have a passion for championing customer experience
Proficiency with Microsoft Office products for Windows including Word, Excel, SharePoint, and Visio
Prosci or other change management certification is a plus.

#LI-FRESH

Company Description:

TalentBurst is an award winning IT, Accounting & Finance staffing firm headquartered in Boston with offices in San Francisco, Miami, Milwaukee, Toronto, Bangalore, and Gurgaon. Our clients include the leading social media, technology, banks, utilities, pharmaceutical, and biotech companies.We work with 75 of the Fortune 500 companies. Our recruiting team is one of the most successful in the industry and has a strong reputation for treating our employees well and helping you find your next dream project.BenefitsAt TalentBurst, one of our founding principles has been to provide our employees with the best benefits available. Benefits we have available include:--- Health, Dental, and Vision Plan--- 401(k) Plan--- Life Insurance--- Immigration assistance--- Credit Union Membership--- Direct Deposit--- Vacation pay (only for FTEs)

Keywords: TalentBurst, Austin , IT Change Manager - Senior, Executive , Austin, Texas

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