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Client Success Manager (Manager / Senior) - Account (Manager / Senior)

Company: Threshold Agency
Location: Austin
Posted on: September 14, 2019

Job Description:

The Client Success Manager (or Senior) position will be responsible for the marketing strategies, account management, and growth for a portfolio of Threshold's clients. You will serve as the point of contact to our clients for all projects.What kind of person are we looking for - You're an idea person with the ability to translate results into success. Furthermore, you will translate our client's goals and objectives on their marketing campaigns and projects to our digital or creative teams and ensure the strategy is in line with client needs. Vice versa, you will need to communicate our digital and creative teams' thought process back to the client. It's your job to make sure deadlines are met, clients are happy and future business can grow within the account. You can expect to work hard and play hard when you are a part of the Threshold THeam!You could already be working in the traditional advertising agency world or someone with a great digital background and the ability to understand how to drive client results utilizing your experience in digital marketing. You definitely need to have some relationship management experience, because, in the end, our relationships are key.We have a great culture and great pay and benefits including opportunities to take part in our annual profit pool, lunches brought in on Wednesdays, reimbursements for gym memberships, and more. Oh yeah, you already live in or want to live in the creative capital of Texas - Austin.Core Duties/ResponsibilitiesServe as project lead on a variety of ongoing projects for our clients (everything from complex website launches to social media accounts to print ad campaigns)Manage accounts for strategy (new marketing ideas, insights, best practices) and production (how our clients can implement)Identity internal growth potentials within your accountsAlongside our production team, prioritize our workflow (everything from print ads to digital ads to large format signs) and ensure all deadlines are metResponsible for overall quality control of deliverablesDeliver proofs of deliverables to clientsWorks enthusiastically, respectfully and collaboratively with other project team members, has a clear understanding of how a project team operates, their responsibilities throughout a project and what is expected in critiques and team meetings.Account oversight of individual project needs and proactively raise issues that may impact the quality or timing of deliverables and offer solutionsActively participates in team meetings to discuss assignment parametersRequired Skills/Knowledge/ExperienceExcellent eye for detail, well organized, good-natured, dedicated, flexible and passionate, you bring a deep understanding of what it takes to successfully marketing and leasing apartments. A Bachelor's degree is preferred.Either three-plus years experience in the multifamily, student housing or senior living industries (either at property level or corporate department) or three-plus years of managing accounts in a digital and interactive world (including AdWords, Social Media, etc.)Excellent communication skills (this is a client facing position)Experience with project management systemsThick skin - ability to take client feedback on projects with a smileExperience working with graphic designers preferredAccount Management experience preferredExperience in the lease-up of new development/construction projects (opening a leasing center, etc) preferredHas managed multiple assignments at the same time (including organizing and prioritizing workload and working efficiently under pressure in a deadline-driven environment)Careful attention to detail and sensitivity to version control issuesBasic understanding of graphic design, printing, and digital marketing environments preferredExcellent interpersonal skills, a positive attitude, a sense of humor and the ability to thrive in a collaborative agency environmentAbout ThresholdRecognized as the 5th fastest growing business in Central Texas, Threshold is a real estate focused branding and digital marketing agency with offices in Austin, Texas, USA and Waterloo, Ontario Canada. Our chemistry is lean and keen, blending fresh creativity with experienced strategic thinking. The way we do business is genuine and collaborative - we listen, we work hard and we give clients great solutions, fast. Our experienced teams of digital marketers, creative writers and designers, strategic planners and project managers build brands, drive traffic and convert leads that grow our clients' businesses.About ThresholdThreshold is an award-winning full-service agency connecting buyers, renters, and investors with their future communities. Our integrated approach to branding and digital marketing drives tangible results for clients and properties throughout North America. Founded in 2013, we serve our client base through offices in Austin TX and Waterloo ON. Check us out at vision is to be the global leader in real estate marketing, and we've grown significantly as we've pursued that vision. Because of that growth, we need talented and dedicated people to join our team. Why join us Because our company culture thrives from being by and for our employees. We take special care to ensure that every member of our team has a say in what drives us and how we define success. Even our perks were chosen by our team. If you're eager to find a place where you can make a meaningful impact, then you've found your team.Threshold Agency provides a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Threshold hires and promotes individuals solely based on their qualifications for the position to be filled.

Keywords: Threshold Agency, Austin , Client Success Manager (Manager / Senior) - Account (Manager / Senior), Executive , Austin, Texas

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