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Customer Success Manager

Company: Netsparker
Location: Austin
Posted on: September 14, 2019

Job Description:

We are searching for a Customer Success Manager who has experience working with Security or IT teams, the drive to become a subject matter expert in our products, and an unquenchable level of curiosity. You'll apply these skills to better understand our customers, help tackle their problems, accelerate their growth and return insights to the organization that contribute to customer experience improvements at scale. Do you love working with customers to help them embrace new products and help them achieve their desired outcomes Are you confident on the phone and experienced in communicating with a technical audience Are you creative and determined in identifying the root cause of problems or opportunities If so, then this could be exactly what you're looking for .... please read on! In this role:Your first order of business will be to ramp up on our products, the latest and the greatest features and best practices in the field of securityYou will be given a customer pipeline and equipped with knowledge of Salesforce in order to bring your curiosity and consultation to the field at scaleYou'll engage with our customers through different channels to drive onboarding, adoption, health-checks, account reviews etc, while keeping an eye on growth and expansion opportunitiesYou'll watch and monitor for any early warning signs that customer may be at risk and will work collaboratively with various teams to get ahead of these red flagsYou will have a strong team supporting you but your ability to maintain momentum and operate independently will be essential to this role On your first day, we expect that:You have the proven ability to understand customer concerns and take their insights from the field and lead changes to the businessYou possess analytical skills to identify and articulate themes from customer dataYou are experienced in supporting or managing cross-functional project, working and building strong, connected relationships with remote teamsYou can confidently solve problems creativelyYou have helped various teams and organizations embrace IT or security-related products or similar offeringsYou have worked with external partners to drive success of shared customers It's also great if:You worked with top-tier or Enterprise clients in your previous rolesHave used Salesforce previously to manage a book of business

Keywords: Netsparker, Austin , Customer Success Manager, Executive , Austin, Texas

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