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Front of House Operations Director

Company: Via 313 Pizza
Location: Austin
Posted on: September 14, 2019

Job Description:

Make a meaningful impact as a Front of House Operations Director for Via 313 Pizza in the Austin area.Do you live and breathe customer service?-- When you go out to eat or stay at a hotel are noticing what these places do and don't do? Are you constantly striving for ways to improve your own management skill? If so, we want to talk to you.We are looking for high caliber, professional candidates with experience in hospitality operations and management, preferably with experience working in a hotel or restaurant setting. Extensive customer service and leadership experience is a must, as this position will serve as a key leadership figure in driving customer service and hospitality initiatives throughout our company (consisting of 5 locations), as well as in the development of service standards and the cultural norms and practices needed to sustain them. Candidates must have at least 3 - 5 years of experience managing a team and working in a hospitality driven environment. A bachelor's degree is strongly preferred and fluency in English and Spanish is a big plus.Restaurant General Managers report directly to this position; maintaining consistent and clear communication between them is crucial. The Front of House Operations Director works hand in hand with the Back of House Operations Director, Human Resources Director and Owners on a daily basis. The position is tasked with the responsibility of building a culture of Enlightened Hospitality, while helping to ensure that each location is financially and operationally sound and delivers on excellent service.What You Bring to the TableCommitment to embodying Values of:Integrity- Doing the right things always- using sound judgement- even when no one is lookingExcellence- Doing what needs to be done 100% of the time, as well as it can possibly be doneHospitality- Doing all that can be done for others- and more than is expected- in thoughtful ways that let people know you are on their sideAmbitious Spirit- Seeing opportunities others haven't- and creating opportunities others wish they'd thought of firstResponsibilities include:

  • Managing the overall front of house operations for all locations
  • Planning, evaluation and implementation of systems to improve performance and quality of all FOH crew members efficiently and effectively.
  • Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
    • Establish and maintain relevant controls and feedback systems to monitor the FOH operation of the company.
    • Review performance data that includes labor, sales, and activity reports and spreadsheets, to monitor and measure location productivity, goal achievement, and overall effectiveness.
    • --Prepare weekly reports for management, as necessary or requested, to track strategic goal accomplishments.
      • Communicate regularly with location management, directors, owners and other designated contacts within the organization.
      • Perform other duties and responsibilities, as assigned.These requirements are representative, but not all-inclusive, of the knowledge, skills, and abilities required to lead in the role of our FOH Operations Director.ABOUT US:--Via 313 is a Detroit-style pizza place that started as food truck in 2011 in Austin, TX. We pride ourselves on having a warm and welcoming company culture, as well as consistently delicious products. Guest service is our number one priority, and we aim to give the best service in the city of Austin. --BENEFITS:--Career Development--Paid Time Off3-Tiered Health Plan option after 90 daysManager Meal credits & dining discountsREQUIREMENTS:3-5 years+ of Hospitality Management--Proficiency in POS & Inventory platforms (Toast & Compeat)Food Handler's & TABC CertificatesReliable transportationDirect Deposit--***READ BEFORE APPLYING: If this job will be nothing but a paycheck to you, PLEASE DO NOT APPLY!We value management candidates who want to invest as much into our brand as we will invest in them. We are constantly working to create a positive, creative, productive, uplifting culture, and providing opportunities for our management and crew members to learn and grow with us as a company.We are consistently rated as being some of the best pizza in Austin, in Texas, and in the country... that is why we believe we should operate as one of the best restaurants as well!Are you interested in helping us develop our brand? If so, we look forward to meeting you!--

Keywords: Via 313 Pizza, Austin , Front of House Operations Director, Executive , Austin, Texas

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