AustinRecruiter Since 2001
the smart solution for Austin jobs

Digital Customer Experience Manager

Company: Experis
Location: Austin
Posted on: August 24, 2019

Job Description:

A top company in Austin is seeking a Digital Customer Experience Manager to join their team for a 6 month engagement with possible extensions andor conversion to direct hire. This position can be remote with travel once a quarter to Austin. Tealeaf is a software that allows you to record everything that happens in a website. They use tealeaf tools to record sessions, so then figure out the issue and then figure out who needs to be contacted to fix it. We are looking for experience in Digital Customer Experience Management Tools, such as Tealeaf, Clicktale, Glassbox, Quantum Metric Strategic Direction This is a key strategic position at the company. To be successful in this role, you will collaborate with the system architects in Austin, TX to determine the optimal architecture to meet the business requirements for digital Customer Experience Management. We currently have an on-premise Tealeaf solution in our datacenters. We are open to considering alternative tools such as Glassbox, Clicktale or other tools. You will evaluate use cases, recommend, then implement the future architecture. The company has multiple content management systems to optimize the customer experience for Consumer, SmallMedium Businesses, Large Corporations, eSupport and Deals. They use Single-Page Applications, Angular and other techniques. This will continue to evolve with Cloud-hosted applications, Pivotal Cloud Foundry and others. Fix replay issues and Diagnose other issues at scale We have approximately 3000 events and 1000 users of Tealeaf. With a constantly changing website, you will continue to work with developers to ensure high fidelity data collection and replay. You will rely on your deep knowledge of how requests are made from browsers and how the servers respond to diagnose issues with the data. To optimize replay, you will apply hands on knowledge and experience writing JavaScript code, adding Replay Rules or other techniques. Tool Administration You will provide Digital Customer Experience Administration Support for the existing on-premise Tealeaf tool installed in our datacenters andor for other tools implemented in the future. This currently involves Updates system maintenance, upgrades, fix-packs Manage Integrations Our implementation of Tealeaf is mature and has integrations with many other tools iPerceptions, OpinionLab and others. We also leverage CX Connect to send data to other tools, such as Adobe DataWorkbench, Splunk, Hadoop, ServiceNow, etc User support Provide regular deep-dive Training (user workshops, etc.) in one or more of our tools to enable the business to understand our data Qualifications Must Haves Experience with websites and the architecture of websites. - Know what a page looks like and how its built. Request Response - Must have worked with Tealeaf PERFECT CANDIDATE Someone who has already helped with a transition from Tealeaf to Glassbox Experis is an Equal Opportunity Employer (EOEAA)

Keywords: Experis, Austin , Digital Customer Experience Manager, Executive , Austin, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Behavioral Case Manager
Description: Position Purpose: Perform duties related to the day to day operations of the Integrated Case Management functions to include working with members identified as high risk to identify needs and goals to (more...)
Company: Centene Corporation
Location: Elgin
Posted on: 09/18/2019

Care Manager II (RN) - Pediatrics
Description: Position Purpose: Perform care management duties to assess, plan and coordinate all aspects of medical and supporting services across the continuum of care for select members to promote quality, cost (more...)
Company: Centene Corporation
Location: Pflugerville
Posted on: 09/18/2019

Care Manager II (RN) - Pediatrics
Description: Position Purpose: Perform care management duties to assess, plan and coordinate all aspects of medical and supporting services across the continuum of care for select members to promote quality, cost (more...)
Company: Centene Corporation
Location: Austin
Posted on: 09/18/2019


Sales Channel Manager
Description: Ranch Hand Truck Accessories is looking for a Sales Channel Manager. Primary Function:The primary function of this position is to create and maintain sales and channel marketing programs targeted at Ranch (more...)
Company: Ranch Hand
Location: Austin
Posted on: 09/18/2019

Behavioral Case Manager
Description: Position Purpose: Perform duties related to the day to day operations of the Integrated Case Management functions to include working with members identified as high risk to identify needs and goals to (more...)
Company: Centene Corporation
Location: Cedar Park
Posted on: 09/18/2019

Engineer Manager - Hydraulics and Hydrology
Description: Jones-Carter is an award-winning, full-service civil engineering, planning, surveying, and professional consulting firm assisting public and private sector clients in design, development, implementation, (more...)
Company: Jones-Carter
Location: Austin
Posted on: 09/18/2019

Account Manager, Inside Sales - Round Rock, TX
Description: Account Manager Inside Sales - Round rock. In this role you will be a trusted advisor and will work with Dell customers in complex environments to devise new and innovative solutions to business challenges. (more...)
Company: Dell
Location: Round Rock
Posted on: 09/18/2019

Care Manager II (RN) - Pediatrics
Description: Position Purpose: Perform care management duties to assess, plan and coordinate all aspects of medical and supporting services across the continuum of care for select members to promote quality, cost (more...)
Company: Centene Corporation
Location: Hutto
Posted on: 09/18/2019

GCCS Account Manager , Inside Sales
Description: Account Manager, Inside Sales br Competitive salary br br Round Rock, TX br br br Dell provides the technology that transforms the way we all work and live. But we are more than a technology (more...)
Company: Dell
Location: Round Rock
Posted on: 09/18/2019

Behavioral Case Manager
Description: Position Purpose: Perform duties related to the day to day operations of the Integrated Case Management functions to include working with members identified as high risk to identify needs and goals to (more...)
Company: Centene Corporation
Location: Fischer
Posted on: 09/18/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds