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Director of Software Engineering Customer Experience

Company: Sysco LABS
Location: Austin
Posted on: July 15, 2019

Job Description:

About Sysco LABS

Sysco LABS is a technology-focused division within Sysco, dedicated to reimagining foodservice through innovation. An extension of Sysco's commitment to deliver exceptional products and services to the foodservice industry, Sysco LABS uses customer and market intelligence, data-driven insights and agile technology development to rethink the entire foodservice ecosystem.

Our innovation will improve everything from the ordering process, inventory, pricing and automation to the in-restaurant customer experience. Operating with the mindset of a startup and backed by the authoritative expertise of an industry leader, Sysco LABS' mission is to improve the Sysco customer experience and consistently deliver revenue growth, cost savings, and new innovations through technology.

About the Role

The Austin engineering team is experiencing significant growth as we expand our US-based team to help execute the Sysco LABS mission. The Director of Engineering – CX role will be a technical and managerial leader of the Austin engineering team to help set the tone, lead the partnership with our Austin product team, and help define the Engineering career path, capability development, and engineering practices of the growing team.

As an integral member of the Sysco LABS Customer Experience team, the Director of Engineering – CX will be accountable for balancing the quality, timeline, and budget (good, fast, and cheap – all three!) of Austin engineering efforts by partnering with Product and Engineering leadership and driving the team to deliver predictable software that is performant, simple, and easy to maintain / update. To date, the development team in Austin has been successful through individual efforts but, going forward, we will need to balance our start-up "scrappy" roots with the right level of standards, process, and automation to ensure our products are meeting and exceeding the needs of our 300,000+ plus customers processing the majority of Sysco's $55 BB of annual revenue.


  • Provide strategic technical leadership for day-to-day development efforts of React, Node.js and Elastic Search engineering teams working across the Austin Customer Experience (CX) engineering organization
  • Partner with Sysco LABS global engineering teams to establish common engineering standards and sponsor the adherence to the standards in the Austin engineering team
  • Champion the technical and functional development of the software engineers
  • Consistently evolve the engineering management career path for strong future leaders to develop their management and leadership skills
  • Closely work with Engineering leadership and the Sysco LABS technical recruiter to maintain a solid engineering candidate pipeline and optimize the technical interview process
  • Collaborate with CX Support and Technical Operations leads to optimize the Level 3 engineering support processes and adhere to established Service Level Agreements (SLAs)

    About You

    The Director of Engineering – CX will have demonstrated leadership of JavaScript-based software engineering teams experiencing hyper-growth. S/He will have strong experience balancing "fly by the seat of your pants" and "overly governed" to optimize the quality, consistency, and velocity of Agile engineering teams while keeping developer velocity and creativity at an upper limit. Experience in a start-up environment is valuable but this individual must know how to build, deploy, and maintain enterprise-grade software – the applications being built by Sysco LABS will process > $55 BB of revenue for 300,000+ users.

    Required Skills:

    • 8+ years as a hands-on leader of software engineering teams
    • 5+ years experience developing web-based applications in React, Node, etc.
    • 5+ years experience working in a large-scale software development environment
    • 3+ years developing custom eCommerce applications
    • 3+ years managing AWS environments (or leading teams operating in AWS)
    • Excellent written and verbal communication skills
    • Superior problem solving and deductive reasoning skills
    • Strong ability to document troubleshooting and solutions materials
    • Demonstrated conflict resolution skills
    • Ability to work in an unstructured start-up environment and enterprise IT environments (yes, potentially conflicting areas but both are relevant in a daily basis in Sysco LABS)
    • BS/BA or equivalent work experience
    • Preferred: Experience leading Elastic Search development teams; we are currently "in-flight" with many significant search-centric opportunities on our 2-4-year roadmap

      At Sysco LABS, you will be on a team who values trust, learning and working closely together to build groundbreaking experiences for our customers. Come join us!

      We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Keywords: Sysco LABS, Austin , Director of Software Engineering Customer Experience, Executive , Austin, Texas

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