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IT Application Management Advisor - Problem Management

Company: Dell
Location: Austin
Posted on: May 27, 2019

Job Description:

IT Application Management Advisor--- Problem ManagementRound Rock, TX

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company --- we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can---t wait for you to discover this for yourself as a--IT Application Management Advisor--- Problem Management on our Dell Digital - Performance Engineering Operations team in Austin - Round Rock.

In a world powered by technology, our customers need their systems and applications to be reliable. That's the remit of our IT App Management team. Both proactive and reactive, we---re responsible for the technical administration of enterprise application suites, including ERP and CRM. We---re experts in undertaking design, support, monitoring and system tuning activities across the entire application stack, including end-user UI, web and application servers and databases. We also analyze software and hardware problems, coordinate workable solutions and perform system software upgrades.
Key Responsibilities

  • Ensure the effectiveness of Problem Management across Dell Digital.
  • Analyze the root cause of High and Critical severities incidents or repeating incidents, driving actions to ensure the true root cause is identified and agreed by all parties, and the implementation of the corrective action plan to prevent root causes from occurring again
  • Continuous analysis of all incidents (Severity 3-4) to identify trends and implement proactive remediation plans aligned to business priorities to drive a reduction in the number of repeat incidents observed and improve overall business productivity.
    Essential Requirements
    • Bachelor---s degree preferred or equivalent, relevant experience
    • 3-5 years--- experience in related field
    • Experience in incident or problem management
    • Excellent ITSM Process Knowledge
      Desirable Requirements
      • Multidisciplinary skills in IT environment (Infrastructure, Application)
      • Good problem solving skills
      • ITIL Foundations or higher
        Benefits
        We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities --- all to create a compelling and rewarding work environment.

        If you can offer expert knowledge in applications, infrastructure and is passionate about problem-solving, this is your opportunity to develop with Dell.

        Apply Now!
        Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.-- Dell encourages applicants of all ages. --Learn more about Diversity and Inclusion at Dell here.

Keywords: Dell, Austin , IT Application Management Advisor - Problem Management, Executive , Austin, Texas

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