Director Automation, AI
Posted on: May 22, 2019
As the world s leader in digital payments technology, Visa s
mission is to connect the world through the most creative, reliable
and secure payment network - enabling individuals, businesses, and
economies to thrive. Our advanced global processing network,
VisaNet, provides secure and reliable payments around the world,
and is capable of handling more than 65,000 transaction messages a
second. The company s dedication to innovation drives the rapid
growth of connected commerce on any device, and fuels the dream of
a cashless future for everyone, everywhere. As the world moves from
analog to digital, Visa is applying our brand, products, people,
network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you
an opportunity to impact the world, invest in your career growth,
and be part of an inclusive and diverse workplace. We are a global
team of disruptors, trailblazers, innovators and risk-takers who
are helping drive economic growth in even the most remote parts of
the world, creatively moving the industry forward, and doing
meaningful work that brings financial literacy and digital commerce
to millions of unbanked and underserved consumers.
You re an Individual. We re the team for you. Together, let s
transform the way the world pays. Job Description
Visa operates the world's largest retail electronic payments
network and is one of the most recognized global financial services
brands. Visa facilitates global commerce through the transfer of
value and information among financial institutions, merchants,
consumers, businesses and government entities.
We offer a range of branded payment product platforms, which our
financial institution clients use to develop and offer credit,
charge, deferred debit, prepaid and cash access programs to
cardholders. Visa's card platforms provide consumers, businesses,
merchants and government entities with a secure, convenient and
reliable way to pay and be paid in 170 countries and
The Client Support team is part of Corporate Client Systems (CCS)
and is responsible for managing system requirements, design,
development, integration, quality assurance, implementation and
maintenance of multiple applications related to process automation.
The team works closely with business owners of these services to
deliver industry leading packaged software and customer developed
Minimum of Bachelor s degree or equivalent
12-15 years of project delivery experience in application
development (e.g., software development/engineering delivery,
development and implementation, delivery and design) with a focus
on Automation and Digital Transformation.
3+ years of experience with one of these technologies: IBM Watson
AI/NLP, OpenSpan, Appian
3+ years of development experience in Java / J2EE or .Net
5+ years of leadership experience
Experience in building and deploying conversational interfaces,
Chatbots etc is nice to have
Experience with Software design patterns, Performance tuning,
Automated unit testing
Bachelor degree in Computer Science or equivalent; Master Degree
Strong conceptual and analytic skills. Ability to design and build
Experience in evaluating business requirements and turning them
into technical designs.
Strong verbal and written communication skills. Able to communicate
effectively with a broad group of stakeholders.
Able to lead the team by example. Able to manage and resolve
conflicts and drive positivity among the team
Obsessed with Customer Experience The ideal candidate will increase
the productivity of the Client Support organization by solving for
deficiencies in our services.
Curious and creative The ideal candidate is inquisitive and comes
up with technology/process options to limitations/constraints.
Action and Results oriented The ideal candidate will get stuff
done. They operate with passion, a strong sense of urgency and with
Coach and Mentor The ideal candidate will continually raise the bar
of our workforce.
Lead, manage and drive IT projects from the front by collaborating
closely with our Business stakeholders across multiple time zones,
primarily on IBM Watson, Appian BPM and OpenSpan RPA
In partnership with various IT and business constituents, define,
design and implement the right long term architecture (LTA) for our
Enforce the right engineering and operational excellence principles
Promote DevOps, Agile delivery; reduce technical debt while
improving the speed and quality of delivery.
Deliver multiple projects and initiatives with different/competing
timelines and demands.
Be fiscally responsible while managing costs, and variances to
Effectively manage, coach and mentor the IT team.
Collaborate with and manage product vendors and systems integrators
to deliver solutions.
Support agile ceremonies as needed: sprint planning, daily stand
ups, sprint review and sprint retrospective.
Design and develop enhancements or new services preferably
microservices that are:
Scalable, resilient, secured and decoupled;
Able to detect and alert when functional or non-functional
production errors occur;
Able to gather and persist behavioral and performance metrics;
Deliver optimal customer experience.
Perform quality assurance testing inclusive of unit, systems,
integration and regression testing, and support the development of
automated test scripts to be used to automate regression
Identify and utilize best practices in the industry to maximize
efficient and elegant solutions while minimizing cost.
Deploy tested enhancements or new services to certification and
production environments with rollback strategies defined.
Provide level 2 and 3 support to resolve incidents according to
committed service level agreement.
Provide strong communication to keep project team and stakeholders
up to date.
Actively collaborate within Client Systems team, as well as with
all other IT teams and business users located worldwide in various
time-zones to fulfill the above responsibilities.
* This position will be performed in an office setting. The
position will require the incumbent to sit and stand at a desk,
communicate in person and by telephone, frequently operate standard
office equipment, such as telephones and computers, reach with
hands and arms, and bend or lift up to 25 pounds.
* This position requires the incumbent to travel for work
Visa is an Equal Opportunity Employer
Keywords: Visa, Austin , Director Automation, AI, Executive , Austin, Texas
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