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VP of Strategic Account Management

Company: TSYS
Location: Austin
Posted on: December 7, 2017

Job Description:

Every day, the people of TSYS-- and Netspend-- improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere and for yourself we may have the right place for you.

The Vice President of Strategic Account Management is responsible for managing a team of strategic Account Managers and a channel Operations team. This resourceful leader will engage with leaders across the organization to advocate for the goals, needs and objectives of account managers and Retail partners. Additionally, the leader will have operational responsibilities for making sure the channel is maximizing efficiencies, support and delivery. The account management team drives revenue through increased card sales, adoption of additional prepaid services and increased presence within our retail partners via consultative relationship management that breeds loyalty, longevity and trust within relationships.


  • Responsible for increasing revenue within managed client base, developing long-term, loyal client and partner relationships, negotiating complex amendment terms and insuring the delivery of excellent products and services.
  • Drive collaboration with cross-functional teams to ensure delivery of key business objectives channel revenue deliverables, product development initiatives, customer experience improvements, finance/accounting projects, technology/legal priorities.
  • Leverage data, analytics and industry knowledge to maintain and identify new revenue opportunities with existing clients.
  • Utilize Netspends products, programs, platform capabilities and business leaders to optimize relationships.
  • Identify new Prepaid opportunities, features, and capabilities that can impact the success of the program and lead efforts to design and execute new employee/cardholder acquisition strategies.
  • Excellent communication skills; timely distribution of pertinent information within team and within proper organizational channels.
  • Lead performance forecasting for the strategic partner.
  • Escalation point internally to prioritize client needs and desires.
  • Solidify relationships within managed client base through amendments which extend terms of the relationship.
  • Take an active role in product development planning and spearhead opportunities to optimize the customer experience for the product and streamline processes.
  • Identify and approve various client communications.
  • Drive and measure quarterly and annual team and individual goals.
  • Acute problem solving skills and the ability to engage appropriate colleagues to solve problems quickly and accurately.
  • Prepare key account and management reports.
  • Track contractual obligations.
  • Maintain deep competitive and industry knowledge to drive strategy and client discussion.


    • Minimum 12+ years demonstrated success in financial services, prepaid account management and/or product management.
    • Bachelors Degree preferably in business; Masters degree or MBA preferred.
    • Proven ability to establish productive working relationships at all levels and influence. change with internal and external business partners.
    • Excellent verbal and written communication skills.
    • Proven track record of Operational Excellence.
    • Strong leadership skills with a collaborative team approach.
    • Highly organized, detail-oriented with the ability to prioritize and respond quickly in an ever-changing environment.
    • Proven track record of focusing on solutions, key metrics and results, propelled by positive can-do attitude, energy and entrepreneurial spirit to achieve financial success.
    • Ability to maintain good balance of strategic vision and tactical implementation.
    • Ability to build strong relationships with internal and external stakeholders, executive team and industry groups.
    • Strong time management and organizational skills.
    • High energy and motivation to achieve success; self-directed entrepreneurial spirit.
    • As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws

      Not Ready to Apply? Join Our Talent Community!!

      US Applicants:

      TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.

      Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at


      Outside of US Applicants:

      TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.

      Keywords: TSYS, Austin, VP of Strategic Account Management, Executive, Austin, Texas

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