Executive Director, Talent Operations & Governance

Company: United Services Automobile Association
Location: San Antonio
Posted on: June 2, 2025

Job Description:

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityThe Executive Director, Talent Operations & Governance, will lead the operational excellence of our enterprise-wide talent and learning programs. You will develop and implement effective strategies and processes, delivering services effectively, measuring talent program impact, driving continuous improvement, and ensuring compliance. As a pivotal member of the Talent Leadership Team, reporting to the VP of Talent Management and Development, you'll be a key driver of efficiency, innovation, and operational excellence.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available.What You'll Do:Leadership

• Builds and leads a high performing team through ongoing recruitment, development, performance enablement, and other leadership activities
• Ensures your team continuously upskills and fully leverages technology for efficiency and effectiveness
• Exports exceptional talent to HR and the business
• Influences and partners with senior business leaders and Human Resources (HR) stakeholders to ensure programs are fit-for-purpose and achieve appropriate business outcomes
• Influences and partners with peers as they design new solutions to ensure scalability, sustainability, and effectivenessService Delivery
  • Delivers talent and learning services to the business with efficiency and excellence
  • Optimizes cross-functional talent and learning processes that deliver effective business results
  • Oversees the planning, execution and administration of enterprise talent initiatives, standardized talent campaigns (goal planning, performance reviews, etc.), talent and learning program administration and talent platform administration
  • Designs and implements feedback mechanisms (listening and metrics) to evaluate program effectiveness and drive continuous improvement
  • Accurately forecasts, ensures cost-effectiveness and optimal return on investment for affiliate services and third-party vendors
  • Develops, analyzes, and interprets data-driven metrics to assess the performance and effectiveness of the functionGovernance
    • Leads with and through governance frameworks for talent-related activities, ensuring risk mitigation, compliance, and alignment with organizational policies and audit requirements
    • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
    • Owns talent program documentation, control processes, and audit preparedness across learning and talent systems
    • Supports EC and Board-level reportingWhat You Have:
      • Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
      • 10 years of progressive experience in talent management, learning, or other related HR function leading organizational strategies and initiatives that optimize processes, systems, and programs within a complex, matrixed environment
      • 4 years of people leadership experience building, managing, and/or developing high-performing teams
      • Ability to influence and communicate effectively with C-Suite leaders and other senior stakeholders
      • Experience leading the implementation of HR operational strategies, projects, and initiatives
      • High degree of organization and ability to manage multiple, competing projects and priorities simultaneously, as well as strong delegation, collaboration, and decision-making skillsWhat Sets You Apart:
        • Demonstrated ability and passion for building, developing, and enhancing teams of HR professionals
        • Extensive talent operations experience to include management of new employee orientation (NEO), talent assessment programs, standardized talent campaigns, learning for both enterprise and individual business units, etc.
        • Experience automating HR processes to drive operational excellence
        • Experience managing talent-related governance frameworks, compliance, risk, and audits
        • US military experience through military service or a military spouse/domestic partnerSalary: The salary range for this position is: $169,880 - $305,780.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Keywords: United Services Automobile Association, Austin , Executive Director, Talent Operations & Governance, Executive , San Antonio, Texas