Landscape Service Manager

Company: ABC Home & Commercial Services
Location: Austin
Posted on: September 1, 2024

Job Description:

Description

* First year potential $55k - $65k*

**Sign-on Bonus of up to $500 - depending on experience**

WHO WE ARE

ABC Home & Commercial Services has been servicing homes and businesses in the Austin community for over 60 years - servicing Texas for over 73 years. With a little over 1000 employees - serving more than a dozen cities and still growing.

ABC Home & Commercial is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We're pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you'll quickly learn what it's like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community. To learn more about ABC and to view a full list of our services, visit www.abchomeandcommercial.com

A big family like no other, ABC is uniquely Austin.

HOW YOU CAN HELP US

As ABC's Landscape Service Manager, you will perform service duties, supervise and coordinate the activities of our Landscape Specialists. Oversees all services provided by Specialists in the department and ensures proper completion of scheduled work. Ensures customer satisfaction by making sure that the service contract is followed and services are completed accordingly. A Service Manager has the opportunity to make a difference in his employees' productivity and employment satisfaction by guiding them and providing supports that will help develop the full professional potential of every individual employee.

WHAT WE LOOK FOR

• Previous landscape experience preferred but not required as long as they have any Lawn & Tree experience.
• Proficient in the use of handheld electronics, including iPhones and tablets, to efficiently perform job-related tasks.
• Excellent communication and customer service skills.
• Bilingual is required (English/Spanish) - must be able to speak and understand Spanish
• Must be able to communicate with members at all levels of the organization and customers.
• Experience in a leading position and demonstrated ability in motivating groups is preferred.
• Ability to forecast work seasons and personnel needs.
• Detail oriented with the ability to organize department work flow and create solutions for production and administrative problems.
• Dependable and self-motivated with desire to work year-round.
• High school diploma or GED is desired.
• Computer skills; basic knowledge of Microsoft word and excel.
• Familiarity with plants and landscape installs.
• Ability to stand and walk for long periods of time in extreme temperatures including outdoors.
• Repetitive lifting, twisting, pulling, pushing and carry up to 50 lbs. may be required.
• Ability to handle and climb a 10 foot ladder.
• Some travel may be required.
• Ability to drive a vehicle with standard or automatic gear and enter and exit a truck.
• Using a company vehicle drives to customer's property; spends a large part of the day driving and meeting with customers and employees.
• Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
  Requirements
  
  WHAT YOU'LL DO
  
  • All Service Managers must have complete knowledge of how to perform the primary responsibilities of the Specialist job.
  • Our Service Managers make recommendations to improve operations, sets goals, plans; coordinates work flow to achieve the goals set by the company and the department.
  • Responds to customer service complaints by phone, email, or meets with customer in person, answers troubleshooting calls, resolves problems that are of a complex nature and follows through until a resolution has been reached.
  • Responsible for department personnel interviews and the hiring of any potential hires.
  • Retrieves and reviews QA inspection reports. Corrects improper techniques to improve efficiency of the Specialist's work. Plans and recommends proper solutions to resolve persistent land maintenance problems.
  • Prepares write ups, counsels employees and plays an important part in the specialist's development, coaching, training and separations. Responsible for seeking counsel before taking adverse action against an employee.
  • Approves time sheets and PTO request on a timely manner. Ensures all commission sheets for all employees are clear of mistakes and submits to payroll for process. Ensures employees are using time clock and PTO request appropriately. Facilitates employees to use LEAD NOW.
  • Makes vehicles ready for new hires or transfers, monitors drive cams, drives with new employees to different work sites to grade the readiness of the new employee. Reinforces proper techniques if necessary.
  • Effectively manages employee conflict, resolves work problems or assists employees in solving work problems. Escalates the matter to upper Management or HR for employee resolution when necessary.
  • Takes inventory and plans for future demand and replacement of equipment. Lines out materials and deliveries for current and future projects.
  • Co-ordinates work with crews and sales employees; assist sales personnel with bid questions; oversees progress of all Landscape jobs; communicates with office staff to properly schedule all the crews and work.
  • Remains knowledgeable regarding company policies and procedures and communicates these to employees. Seeks counsel of employment law when necessary.
  • Responsible for assigning all equipment to new hires and accounting of all returned equipment when an employee leaves.
  • Enforces all safety regulations and company policies and procedures.
  • Initiates or suggests plans to motivate employees to achieve goals.
  • Responsible for reporting unusual or extraordinary circumstances regarding the property of our customers.
  • Responsible for maintain the required property uniform and insuring a professional appearance and attitude for all service personnel at all times.
  • Issues routes for current day, collects routes and receipts for prior day; checks for accuracy of all paperwork turned in and submits it to corporate office in a timely manner.
  • Communicates with General Manager daily; brainstorms ideas to resolve company and costumer issues. Inspects vehicles for cleanness and damages.
  • Other duties as assigned.WHAT WE OFFER
    
    • Health, Dental, Vision & Life Insurance
    • 401(k) with company matching
    • Paid vacation and sick leave (PTO)
    • Participation in Profit Sharing Plan
    • Additional compensation for promoting and referring our services (Lead Now Program).
    • Company clubs & committees, and company outings
    • Paid trainings and development opportunities
    • Tuition reimbursement
    • Educational scholarships for employees and family members
    • Wellness program, including gym membership
    • Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
    • Company vehicle with gas card (for service specialists)ABC is an Equal Opportunity Employer.
      
      Please note that if an offer is extended that we do conduct the following pre-employment screenings: Drug Screen, Physical & Physical Performance Evaluation (PPE). ABC participates in the E-Verify (I-9) program and conducts comprehensive criminal background checks, along with a 7-year Motor Vehicle Report (MVR) review. Must hold a valid driver's license with an issue date of at least five years prior to the date of this application. Associated topics: customer service manager, guide, guidance, lead, leadership, management experience, operations, review, supervisor, telephone

Keywords: ABC Home & Commercial Services, Austin , Landscape Service Manager, Executive , Austin, Texas