Client Manager (State Agencies) - (Austin, TX)
Company: Parkhill
Location: Austin
Posted on: April 30, 2024
Job Description:
As a Client Manager your role will encompass fostering enduring
and robust relationships with our valued clients. Serving as their
primary liaison, you'll delve into their needs, ensuring their
contentment with our top-tier professional services. Your
overarching objective will be to optimize client retention and
cultivate avenues for growth within our client portfolio. This is a
full-time, exempt position paid on a salary basis.Life at Parkhill
Parkhill is one of the largest architectural and engineering firms
in the Southwest. We have 13 offices located throughout Texas, New
Mexico, and Oklahoma. At Parkhill, Building Community is the reason
we exist. We invest in extraordinary people who love investing in
their communities. We are more than planners, architects, and
engineers - we are neighbors who choose to live and serve in the
communities we work. We believe in life-work balance, not the other
way around. That means developing your personal and professional
journey while providing a flexible schedule so you can focus on
what matters most. Increase your impact with our team of passionate
collaborators. Whether you are a recent graduate with untapped
potential or a professional with proven expertise, we invite you to
discover a career path designed for you. Benefits and Perks
Commentary on the purpose of our Benefits. Our benefits
include:
- Work-Life Balance: hybrid/flexible work schedules, flexible
work environment, generous PTO, paid holidays.
- Investing in Your Future Growth: specialized training,
continuing education, professional licensing, intern development
programs, University of Parkhill.
- Competitive Benefits: up to 80% of medical premiums*, FSA for
dependent care, HSA contributions, employer 401k contribution,
short/long term disability coverage, performance bonuses.
- Well-Being: mental health care, culture committees, wellness
programs, charitable giving match. Your Contribution
- Client Relationship Management: Develop and nurture
relationships with assigned clients, understanding their business
objectives, challenges, and opportunities.
- Client Communication: Serve as the primary point of contact for
clients, addressing inquiries, concerns, and requests in a timely
and professional manner.
- Needs Assessment: Conduct thorough assessments of client needs
and expectations, identifying areas for improvement and
opportunities for upselling or cross-selling.
- Solution Delivery: Collaborate with internal teams to develop
and deliver tailored solutions that meet the specific needs of
clients, ensuring alignment with their goals and objectives.
- Account Planning: Develop and execute strategic account plans
to foster long-term relationships and drive client satisfaction and
retention.
- Issue Resolution: Proactively identify and resolve any issues
or challenges faced by clients, ensuring a positive experience and
prompt resolution of problems.
- Client Advocacy: Act as an advocate for clients within the
organization, ensuring their voice is heard and their needs are
prioritized.
- Performance Tracking: Monitor and track key performance
metrics, such as client satisfaction scores, renewal rates, and
revenue growth, taking appropriate action to drive
improvement.
- Market Insights: Stay informed about industry trends, market
developments, and competitor activities, providing insights and
recommendations to clients to help them stay ahead of the
curve.
- Client Feedback: Solicit feedback from clients on our services
and overall customer experience, incorporating insights to drive
continuous improvement initiatives.Your Qualifications
- Bachelor's degree in engineering, architecture, or business
administration.
- Proven experience in client management, account management, or
sales, preferably in a B2B environment.
- Excellent communication and interpersonal skills, with the
ability to build rapport and trust with clients at all levels.
- Strong problem-solving skills, with the ability to identify
issues, propose solutions, and drive resolution.
- Results-oriented mindset, with a focus on exceeding client
expectations and driving business outcomes.
- Ability to multitask and prioritize in a fast-paced
environment, while maintaining attention to detail.
- Proficiency in CRM software and Microsoft Office suite.
- Willingness to travel occasionally for client meetings or
events, as needed.
- Travel requirements: 20-30% travel. EEO Statement Parkhill is
committed to providing an equitable and inclusive work environment,
free from discrimination and harassment, where employees are
treated with respect and dignity. We are an Equal Opportunity
Employer/Affirmative Action/Veteran/Disability employer and
subscribe to E-Verify. We are also fully committed to recruiting,
retaining, developing, and promoting the most qualified employees
without regard to their race, religion, color, sex, gender
identity, sexual orientation, pregnancy, marital or parental
status, national origin, age, disability, family medical history or
genetic information, political affiliation, veteran status,
military service, or other non-merit based factors. It is the
policy of Parkhill not to discriminate because of a person's
relationship or association with a protected veteran. This includes
spouses and other family members. Also, Parkhill will safeguard the
fair and equitable treatment of protected veteran spouses and
family members regarding all employment actions and prohibit
harassment of applicants and employees because of their
relationship or association with a protected veteran.
Keywords: Parkhill, Austin , Client Manager (State Agencies) - (Austin, TX), Executive , Austin, Texas
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