Director Member Experience in Austin, TX at The Hills Country Club
Company: Austin, TX, United States
Posted on: November 19, 2023
The Hills Country Club -
Member Experience Director
At Invited Clubs, work feels like play as you build relationships
with your team and meet Members from all different backgrounds.
Every time you step foot in your Club, you can create magic moments
and enrich lives. We are passionate about bringing people together
and bringing out the very best in life. So, join us and be a part
of a fun, fast-paced, high-impact group of talented people where
We seek a revenue-focused and customer-obsessed leader to lead our
Member Experience Department. This person will oversee the Member
Experience team (including the front desk and Kids Club) and work
closely with General Manager and Club Manager. All departments to
positively impact revenue, experience, and engagement. The Sr.
Director of Member Experience is responsible for increasing
participation and Member engagement through relevant programs,
strategic event pricing, and unique experiences for the Members and
guests at the Club by focusing on executing the Member Experience
strategy, events, and communications. The ideal candidate will be a
strategic thinker and connector, able to work well under pressure,
coordinate multiple tasks, solve problems, and enjoy working in a
collaborative team environment. To be successful in this role, you
will be goal-driven, have a passion for hospitality, have
experience in customer success management, and have high-level
communications and team leadership skills.
Day To Day
Lead & supervise the Member Experience Department - Project
management, budgeting, staffing, hiring, and training of Member
Experience Manager, Member Experience Coordinator, and ClubLife
Concierge (dependent upon Club structure)
Strategy Building - Responsible for the programming strategy at the
Club built on quantitative Member data and qualitative
Revenue driver - Works and directs revenue strategies across all
Collaborative Ideation - Be the catalyst that inspires and
champions the social calendar ideation.
360 Planning - Develop and ensure execution of relevant and
engaging Member events and experiences and coordinate all aspects
of event planning and execution.
Reporting & Insights - Responsible for consistently gathering
actionable Member feedback to evolve reoccurring events and inform
future strategies. Successfully track, communicate, and report key
KPIs for each Member event to ensure elevated and optimized
programming and pre-and post-event P&L for all events.
New Member Management -responsible for engagement strategies and
monitoring the Member Journey connects activities that drive
revenue and increased spending.
- Experience of 3 - 5+ Years in Hospitality, Event Management,
Marketing Communications, Premium Suites, or Customer
- Prefer experience in one or more of the following: membership
associations, events, hospitality, sales, relationship management,
marketing, food beverage operations, customer service, and/or
- Experience with creating and implementing strategies that drive
revenue and Club usage.
- Data and analytical thinker that leads strategy-based
- Prior experience in leading teams or projects to successful
outcomes is preferred.
- Undergraduate degree. Educational concentration in hospitality
management, business, sports management, communications,
journalism, public relations, or recreation
- Advanced knowledge working with Microsoft Office Suite,
CRM/Salesforce, Canva, Facebook, and Instagram platforms, and
strong technical literacy with the ability to work in multiple
- High energy, outgoing personality, and strong communicator
- Organizational and time management skills with attention to
detail Salary - $80 - $90k
We are Invited, a dynamic lifestyle company that brings people
together through extraordinary experiences, impeccable service, and
opportunities to build meaningful relationships. As the largest
owner and operator of private clubs, we take pride in creating
vibrant communities where everyone is welcome and every day is a
celebration at more than 200 golf and country clubs, city clubs,
and stadium clubs in 30 states, the District of Columbia, and two
foreign countries. We offer our team members a competitive salary
and comprehensive benefits, including medical, dental, and vision,
paid time off, individual investment options (401k), fun family
culture, and professional and career development/advancement within
the company portfolio.
Invited is an Equal Employment Opportunity Employer & participates
in E-Verify. This job post is intended to describe the general
requirements for the position. It is not a complete statement of
duties, responsibilities, or requirements. Other duties not listed
here may be assigned as necessary to ensure the proper operation of
Keywords: Austin, TX, United States, Austin , Director Member Experience in Austin, TX at The Hills Country Club, Executive , Austin, Texas
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