Director Member Experience in Austin, TX at The Hills Country Club

Company: Austin, TX, United States
Location: Austin
Posted on: November 19, 2023

Job Description:

Job Description

The Hills Country Club - https://www.invitedclubs.com/clubs/the-hills-country-club />
Member Experience Director
At Invited Clubs, work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a part of a fun, fast-paced, high-impact group of talented people where you belong.
Job Summary
We seek a revenue-focused and customer-obsessed leader to lead our Member Experience Department. This person will oversee the Member Experience team (including the front desk and Kids Club) and work closely with General Manager and Club Manager. All departments to positively impact revenue, experience, and engagement. The Sr. Director of Member Experience is responsible for increasing participation and Member engagement through relevant programs, strategic event pricing, and unique experiences for the Members and guests at the Club by focusing on executing the Member Experience strategy, events, and communications. The ideal candidate will be a strategic thinker and connector, able to work well under pressure, coordinate multiple tasks, solve problems, and enjoy working in a collaborative team environment. To be successful in this role, you will be goal-driven, have a passion for hospitality, have experience in customer success management, and have high-level communications and team leadership skills.
Day To Day

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  Lead & supervise the Member Experience Department - Project management, budgeting, staffing, hiring, and training of Member Experience Manager, Member Experience Coordinator, and ClubLife Concierge (dependent upon Club structure)
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  Strategy Building - Responsible for the programming strategy at the Club built on quantitative Member data and qualitative feedback.
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  Revenue driver - Works and directs revenue strategies across all Club departments.
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  Collaborative Ideation - Be the catalyst that inspires and champions the social calendar ideation.
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  360 Planning - Develop and ensure execution of relevant and engaging Member events and experiences and coordinate all aspects of event planning and execution.
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  Reporting & Insights - Responsible for consistently gathering actionable Member feedback to evolve reoccurring events and inform future strategies. Successfully track, communicate, and report key KPIs for each Member event to ensure elevated and optimized programming and pre-and post-event P&L for all events.
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  New Member Management -responsible for engagement strategies and monitoring the Member Journey connects activities that drive revenue and increased spending.
  About You
  
  • Experience of 3 - 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations
  • Prefer experience in one or more of the following: membership associations, events, hospitality, sales, relationship management, marketing, food beverage operations, customer service, and/or fundraising.
  • Experience with creating and implementing strategies that drive revenue and Club usage.
  • Data and analytical thinker that leads strategy-based initiatives.
  • Prior experience in leading teams or projects to successful outcomes is preferred.
  • Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation
  • Advanced knowledge working with Microsoft Office Suite, CRM/Salesforce, Canva, Facebook, and Instagram platforms, and strong technical literacy with the ability to work in multiple systems.
  • High energy, outgoing personality, and strong communicator
  • Organizational and time management skills with attention to detail Salary - $80 - $90k
    About Us
    We are Invited, a dynamic lifestyle company that brings people together through extraordinary experiences, impeccable service, and opportunities to build meaningful relationships. As the largest owner and operator of private clubs, we take pride in creating vibrant communities where everyone is welcome and every day is a celebration at more than 200 golf and country clubs, city clubs, and stadium clubs in 30 states, the District of Columbia, and two foreign countries. We offer our team members a competitive salary and comprehensive benefits, including medical, dental, and vision, paid time off, individual investment options (401k), fun family culture, and professional and career development/advancement within the company portfolio.
    Invited is an Equal Employment Opportunity Employer & participates in E-Verify. This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the Club.

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