Veterans Preferred - Director of Outlets
Posted on: November 19, 2023
Military Veterans are Encouraged to Apply. -We are excited to
announce the opening of a new, Cantina-themed Bar and Restaurant,
inside the Thompson and Tommie Austin, two premier lifestyle hotels
in Downtown Austin - This new concept will open in early Spring to
include 17,000 square feet of indoor and outdoor dining and lounge
space, multiple venue's for private events and the pool deck
servicing hotel guests and Residents.
Located in Downtown Austin, in the heart of the music and
everchanging culinary scene, the Director of Outlets will be an
integral part of leading the vision of the hotel restaurant's
rebranding to a cantina-themed style, set to complete in Spring of
2024. This position will spearhead the development and vision of a
transformed culinary venue and collaborate with the Chef de Cuisine
to bring the hotel's vision to life.
--- Responsible for short- and long-term planning and the
management of the restaurant outlet operations in the front and
back of the house.
--- Develop and recommend the budget, concepts and objectives and
manage within those approved plans.
--- Implement and maintain food and beverage sales/marketing
--- Direct and oversee development of employees.
--- Hire, train, empower, coach and counsel, performance and salary
reviews of employees.
--- Direct the implementation of the payroll, reports, forecasts,
inventory and budget for outlet operations.
--- Coordinate outlet operations with other hotel departments to
ensure efficient guest service.
--- Resolve customer complaints as appropriate to maintain a high
level of customer satisfaction and quality.
--- Implement procedures to increase guest and employee
--- Exercise quality control for both food and beverage.
--- Maintain Hyatt standards of service and ensure their
--- Perform daily walk-through to ensure full compliance with
Department of Health regulations and Hyatt Corporate standards.
--- Maintain communications with Corporate Office.
--- Coach and counsel employees to reflect Hyatt service standards
When you stay at a Thompson Hotel, you are welcome as a resident.
With intuitive service, each guest is provided a tailored
experience, enhancing their personal travel journey and bridging
connections to the local perspective. Thompson's unique hotels are
timeless destinations, creating distinctive experiences that
transform your day, your trip, or even your life. Thompson Austin
offers 212 luxury guestrooms and Suites plus 17 residences along
with a 10,000 square foot wellness center, 3 restaurant bar
concepts, an expansive pool deck, and private cabanas, and over
10,000 square feet of flexible and traditional event space.
The 193-king room tommie Austin is built for the spirited
adventurer. Guest will be encouraged to explore Austin's
unparalleled offerings and in every square foot, tommie is an
opportunity to meet and be inspired. Where art and atmosphere seep
in from the surrounding neighborhood, and collaborations seep back
out. tommie will feature a bespoke coffee and wine shop and allow
guests to be the master of their own stay while still offering warm
and authentic service.
Both hotels are anchored on the ground floor by our re-imagined
cantina-themed restaurant, a 13,000 sq ft. indoor and outdoor oasis
as well as The Diner Bar The Grey Market, a street-side concept
serving daily fare for locals, residents, and guests alike and
helmed by award-winning Chef Mashama Bailey. This mixed-use project
will also feature a residential tower - Siena - and 10,000 square
feet of retail space and a 7,000 sq. ft. state of the art fitness
center and simulator room, appropriately named the "T" Box.
The Benefits & Perks
We have you covered with an awesome rewards package! Health and
welfare plans? We have a range of choices for you and your eligible
dependents. Financial wellbeing? Got it! Opt into our 401(k) plan,
College Saving Plan, or Employee Stock Purchase Plan. Oh, and we
don't want to leave out our lifestyle benefits! Paid time off
including vacation, holidays, and sick leave, paid Family Bonding
Time, Adoption Assistance, discounted and complimentary rooms at
Hyatt locations across the globe, free colleague meals during
shifts, well-being & educational assistance, and many more!
- Demonstrated ability to effectively interact with people
- 4 years or more of progressive hotel F&B management
experience (preferably with Hyatt)
- Service oriented style with professional presentations
- Proven leadership skills
- Must possess the following strengths: high energy,
entrepreneurial spirit, motivational leader, proven track record in
high volume concept, effective communicator, effective in providing
exceptional customer service and ability to improve the bottom
- Clear concise written and verbal communication skills
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and
- Experience in implementing new food & beverage concepts
Keywords: Hyatt, Austin , Veterans Preferred - Director of Outlets, Executive , Austin, Texas
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