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Veterans Preferred - Director of Outlets

Company: Hyatt
Location: Austin
Posted on: November 19, 2023

Job Description:

Military Veterans are Encouraged to Apply. -We are excited to announce the opening of a new, Cantina-themed Bar and Restaurant, inside the Thompson and Tommie Austin, two premier lifestyle hotels in Downtown Austin - This new concept will open in early Spring to include 17,000 square feet of indoor and outdoor dining and lounge space, multiple venue's for private events and the pool deck servicing hotel guests and Residents.
The Role
Located in Downtown Austin, in the heart of the music and everchanging culinary scene, the Director of Outlets will be an integral part of leading the vision of the hotel restaurant's rebranding to a cantina-themed style, set to complete in Spring of 2024. This position will spearhead the development and vision of a transformed culinary venue and collaborate with the Chef de Cuisine to bring the hotel's vision to life.
Responsibilities include:
--- Responsible for short- and long-term planning and the management of the restaurant outlet operations in the front and back of the house.
--- Develop and recommend the budget, concepts and objectives and manage within those approved plans.
--- Implement and maintain food and beverage sales/marketing programs.
--- Direct and oversee development of employees.
--- Hire, train, empower, coach and counsel, performance and salary reviews of employees.
--- Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations.
--- Coordinate outlet operations with other hotel departments to ensure efficient guest service.
--- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
--- Implement procedures to increase guest and employee satisfaction.
--- Exercise quality control for both food and beverage.
--- Maintain Hyatt standards of service and ensure their implementation.
--- Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
--- Maintain communications with Corporate Office.
--- Coach and counsel employees to reflect Hyatt service standards and procedures.
The Hotels
When you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant bar concepts, an expansive pool deck, and private cabanas, and over 10,000 square feet of flexible and traditional event space.
The 193-king room tommie Austin is built for the spirited adventurer. Guest will be encouraged to explore Austin's unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.
Both hotels are anchored on the ground floor by our re-imagined cantina-themed restaurant, a 13,000 sq ft. indoor and outdoor oasis as well as The Diner Bar The Grey Market, a street-side concept serving daily fare for locals, residents, and guests alike and helmed by award-winning Chef Mashama Bailey. This mixed-use project will also feature a residential tower - Siena - and 10,000 square feet of retail space and a 7,000 sq. ft. state of the art fitness center and simulator room, appropriately named the "T" Box.
The Benefits & Perks
We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan. Oh, and we don't want to leave out our lifestyle benefits! Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more!


  • Demonstrated ability to effectively interact with people
  • 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
  • Service oriented style with professional presentations skills
  • Proven leadership skills
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
  • Experience in implementing new food & beverage concepts

Keywords: Hyatt, Austin , Veterans Preferred - Director of Outlets, Executive , Austin, Texas

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