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Quality Manager

Company: SunPower
Location: Austin
Posted on: May 28, 2023

Job Description:

Do you want to change the world? We do, too.

SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.

Summary of Role:

This position will be responsible for managing all aspects of the Quality Assurance function that ranges from quality audits, supplier and internal product qualification, quality sustaining activities and managing validation activities for field quality issues for the residential and commercial business units. Focusing on PV panels plus a variety of products for Balance of Systems (inverters plus other electrical and mechanical products), the successful candidate will lead to establish new procedures and protocols, manage a team of quality engineers and highly matrixed internal cross-functional teams and suppliers to ensure that supplied components will follow new product introduction protocols, improve supplier capability and ensure continuity of supply of high-quality components. In the event of product failures, this position will be responsible in facilitating systematic problem-solving methods to determine root cause and provide feedback on internal and supplier-related corrective actions.

Essential Duties & Responsibilities:

  • Over-all in-charge for quality program for PV panels and Balance-of-Systems (BOS) products, which include inverters, electrical and mechanical components
  • Lead qualification activities together with internal teams in performing QMS and product audits at supplier factory or internal sites
  • Lead quality and reliability laboratory justification and expansion project
  • Lead part qualification plans (PQP) to ensure intensive qualification of products prior to approval for mass production with an over-all objective of understanding potential product issues triggered by a variety of factors related to internal operations and supplier-caused issues
  • Work with Design and Product Engineering to define critical-to-quality process parameters to be monitored internally and at supplier factories
  • Support NPI and FAI activities to ensure compliance to product and field quality requirements
  • Assess supplier capabilities and ensure alignment to SunPower's on-boarding requirements for new suppliers
  • Review Control Plans, FMEA and Statistical Process Control results to ensure alignment to drawings and/or product specifications; assess viability and soundness of current protocols and drive improvement actions, as necessary
  • Promote problem-solving culture via 8D process; work intensively within the internal organization and with suppliers in defining root causes of failures through 5Why Analysis, DOEs, fault-tree analysis, etc; define corrective action plan and validate effectiveness of such actions in order to prevent recurrence of issues
  • Monitor internal and supplier-related product issues using key performance indicators and drive improvements in product performance, as necessary
  • Serve as key interface for validating chargeable product and design issues escalated from Commercial and Industrial business unit
  • Serve as key point-of-contact for supplier process and product changes, ensure compliance to PCN and ECR/ECO approval protocols
  • Work in a matrixed organization, drive the success of new and existing quality programs and projects and establish policies and procedures, as necessary

    Required Qualifications:
    • B.S. degree in Engineering and 10+ years of related experience or M.S. Degree and 7+ years or Ph.D. 5+ years or equivalent combination of education and years of related experience
    • Intensive experience in high-volume manufacturing or field applications engineering, preferably dealing with PV panels, inverter and/or electronic products; at least 7 years of which as a Quality Manager
    • In-depth experience in Production Part Approval Process (PPAP)
    • Excellent verbal and written communication skills and ability to communicate, as appropriate, to multiple levels within the organization
    • Intensive experience in PV Panel design and manufacturing process, quality control and reliability qualification protocols
    • Knowledgeable in PV panel components supplier quality
    • Diverse knowledge of multiple manufacturing processes (Surface Mount Technology, semiconductor assembly, electro-mechanical assembly, wiring, etc.)
    • Intensive ability in understanding product drawings, specifications and correlating potential product failure modes to product design and manufacturing processes
    • Proven ability in leading the resolution of complex product failures through 8D problem-solving
    • Familiar with statistical process control and statistical analysis software (JMP, Minitab, etc.)

      Preferred Qualifications:
      • Some experience in solar field construction
      • Knowledgeable in PV Cell design and manufacturing processes
      • ASQ Certified Quality Auditor (CQA)

        Physical Demands and Working Conditions:
        • Able to travel up to 50% of the time
        • Able to visit and audit internal business units and supplier factories domestically and internationally

          Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

          Equal Employment Opportunity

          The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

          EOE Minorities/All Genders/Protected Veterans/Disabled

          SunPower Supports EEO

          Accommodation for Applicants to SunPower Corporation

          SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.


          Availability of Affirmative Action Plan for Review

          SunPower is a federal government contractor. As a part of the Company's obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.

Keywords: SunPower, Austin , Quality Manager, Executive , Austin, Texas

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