GUCCI Associate Store Director - Austin
Company: Kering
Location: Austin
Posted on: May 28, 2023
Job Description:
Gucci - Regular
AUSTIN - United States of America If you are a Dream-maker, this is
the place for you. Together, we'll create the real fabric of Gucci.
A community of people united by the same passion: breaking new
ground in the fashion world and beyond.
Role MissionAs a Gucci Associate Store Director, you will
effectively lead and support all activities to achieve store
business objectives, demonstrate the unsurpassed service culture
and take responsibility for human resource management, while
driving associate development. You will perform with high integrity
in operations and loss prevention compliance, as well as in visual
merchandising presentation. You are a dynamic and inspiring leader
who has a strong background in relationship building skills, with
both external and internal clients. As the Associate Store
Director, you are expected to represent the brand as the Gucci
Ambassador by promoting the values and ambitions of the brand
within the marketplace.Key AccountabilitiesBusiness Leader
- Work with the Store Director to drive and maximize sales
performance to consistently achieve the overall sales budget
objectives, while ensuring operational integrity and monitoring
monthly profitability;
- Demonstrate sales leadership by playing an active role on the
sales floor through customer engagement with top clients, ensuring
the highest level of customer service is provided;
- Manage and support stock levels through direct communication
with key business departments to maximize full price selling and
maintaining a high sell through, as well as alignment with new
product launches;
- Train and communicate current collection knowledge to all
associates to ensure the team is fully educated on brand pillars
and seasonal strategy by partnering with the appropriate internal
departments for product support;
- Clearly understands company set KPI's and exhibits the ability
to identify strategies when performance standards are not met;
- Represent the Gucci image through appropriate wardrobe and
presence per the company grooming standards.Client Development
- Lead the team to consistently establish client relationships
and propose local events through continuous networking;
- Lead the team on executing superior customer service and after
sales experience to increase and retain customer loyalty;
- Support the development, implementation, and execution of
company CRM initiatives by providing action plans to the team;
- Capture meaningful customer data for the purpose of building
relationships to personalize future client development
opportunities;
- Monitor monthly CRM database reporting.Operations
- Partner with the Store Director to recap monthly store
performance in end-of-month format and report current business
trends to cover every aspect of the business, including competitor
performance;
- Adhere to and enforce all company policies and procedures
including Operations, Human Resources, and security standards;
- Comply with all Loss Prevention quarterly self-audits, monthly
cycle counts, incident reporting and monthly inventory
reconciliations to ensure annual inventory shrinkage is below
company target;
- Process incoming and outbound merchandise requests and shipment
daily;
- Provide accurate monthly schedules by analyzing peak hours to
ensure adequate floor coverage and timely submission of payroll
records for all employees;
- Support and maintain visual merchandising standards set by
world-wide headquarters;
- Maintain full organization of company assets per the
back-of-house and front-of-house guidelines provided by
headquarters.Talent Management
- Support the Store Director with monthly coaching/counseling
sessions with associates to review performance and provide timely
feedback;
- Assist with the performance check-in process for all store
employees and set annual employee goals;
- Partner with the Store Director to identify and create action
plans for low performers and build succession plans for high
talent;
- Attract, recruit, and retain a high performing team and build a
talent pipeline through networking and competitive shopping;
- Support a consistent and branded onboarding experience for all
new hires;
- Manage the allocation of staff resources and schedule to
effectively drive sales and maintain a high standard of customer
service.Key Requirements
- Minimum of 4-6 years of sales management experience in retail,
luxury retail, or service-related industry;
- Bachelor's Degree is preferred;
- High degree of ethics, professionalism, integrity, and ability
to inspire trust and influence a team;
- Ability to analyze selling reports, identify business trends,
and react quickly to the needs of the business;
- Must possess an entrepreneurial vision;
- Proven ability to drive positive customer experiences that
build loyalty and deliver measurable results;
- Ability to manage multiple tasks in a fast-paced
environment;
- Proficiency with Microsoft Office software, including Word,
Excel, PowerPoint, and Outlook;
- Commercial awareness and strong business acumen;
- Strong verbal and written communication skills;
- Excellent organizational skills;
- Passion for the Fashion Industry;
- Flexibility to work a retail schedule which includes evenings,
weekends, and holidays.Key Pillars for Ways of Working
- Execute the mission of the role with a Radically Client-Centric
mindset;
- Approach activities and relationships with a methodology that
promotes Flat, Connected and Fast ways of collaborative
working;
- Be Relentlessly Creative and approach challenges with an
innovative mindset;
- Demonstrate that Everyone is an Owner through thoughts,
actions, and behaviors.Key Behaviors to Amplify What We
DoExploreConsiderate Thinker
- Sees the big picture and understands how own actions and
decisions impact others and the organization as a wholeSolutions
Developer
- Actively scans the environment for new approaches, blending
different ideas to come with creative yet effective
solutionsDeliverAccountable Achiever
- Actively gets things done, raising the bar for performance, and
taking accountability for own actionsAgile Advocate
- Driven by the sense of urgency, promotes change and takes smart
risks in pursuit of goalsConnectConnection Builder
- Builds trust-based relationships across boundaries and
encourages collaboration
- Adapts own style to communicate impactfullyPeople Enabler
- Empowers others by providing autonomy and encouraging
self-expression, valuing, and amplifying each person's
uniquenessBuildContinuous Learner
- Is self-aware, curious to learn and seeks feedback from others
to continuously grow, always putting improvement over comfortTalent
Builder
- Provides constructive and on-going feedback, coaches and helps
others to achieve their full potentialWork Authorization
- Qualified candidates must have the proper work authorization to
work in the United StatesAccessibilityOur Gucci community is
committed to providing a culture of inclusivity and accessibility
in all aspects of the employee life cycle - starting with the
candidate experience. If you are interested in becoming a Gucci
Dream-maker and applying for employment, and require a reasonable
accommodation to assist with any part of the application and/or
interview process, please contact us by email at
accessibility.americas@gucci.com . When contacting us, please
provide your contact information, the role you have applied to, and
the nature of your accessibility issue. Please only send inquiries
concerning requests for reasonable accommodations. Regular
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Keywords: Kering, Austin , GUCCI Associate Store Director - Austin, Executive , Austin, Texas
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