Weekend Customer Success Account Manager
Company: CharterUP
Location: Austin
Posted on: May 27, 2023
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Job Description:
Title: Weekend Customer Success Account Manager (CSAM)
Reports to: Inbound Sales Manager -
Location: Remote
About CharterUP
If you've been searching for a career with a company that values
creativity, innovation and teamwork, consider this your ticket to
ride.
CharterUP is on a mission to shake up the fragmented $15 billion
charter bus industry by offering the first online marketplace that
connects customers to a network of more than 600 bus operators from
coast to coast. Our revolutionary platform makes it possible to
book a bus in just 60 seconds - eliminating the stress and hassle
of coordinating group transportation for anyone from wedding
parties to Fortune 500 companies. We're introducing transparency,
accountability and accessibility to an industry as archaic as phone
books. By delivering real-time availability and pricing, customers
can use the CharterUP marketplace to easily compare quotes,
vehicles, safety records and reviews.
We're seeking team members who are revved up and ready to use
technology to make a positive impact. As part of the CharterUP
team, you'll work alongside some of the brightest minds in the
technology and transportation industries. You'll help drive the
future of group travel and help raise the bar for service standards
in the industry, so customers can always ride with confidence.
But we're not just about getting from point A to point B -
CharterUP is also committed to sustainability. By promoting group
travel, we can significantly reduce carbon emissions and help steer
our planet towards a greener future. In 2022 alone, we eliminated
over 1 billion miles worth of carbon emissions with 25 million
miles driven.
We're a remote-first workplace, but we encourage collaboration and
connection with hubs in Atlanta, Austin and Miami. CharterUP is
looking for passionate and driven individuals to join our team and
help steer us towards a better future for group transportation. On
the heels of a $60 million Series A funding round, we're ready to
kick our growth into overdrive - and we want you to be part of the
ride.
About this role
We are looking for a smart, caring Weekend Customer Success Account
Manager to join our team! This role's core focus is to help find
chartered transportation solutions for our client's group travel
needs by leveraging our cutting-edge, marketplace technology.
Clients include companies (including Fortune 500s), governments,
sports teams, non-profits, and individuals across North America.
This role handles phone-based, high-intent, high-velocity,
transactional -inside leads. Absolutely no cold calling involved.
The role is an entryway -into our -enterprise sales team, which
handles complex, long lead time sales.
What You'll Do
Leave a refined, knowledgeable, and caring -first impression with
all potential clients
Encourage organizations and individuals to book chartered bus
transportation -on our platform
Teach potential customers about the amazing benefits of utilizing
our technology
Intimately understand clients and their scope of work to build out
accurate trip quotes
Gain exposure to a wide array of clients, industries, and
transportation scenarios
Be an authority source on the bus industry
What You'll Need
Ability to elicit trust from clients through a professional tone
and impeccable manners
Articulate and concise communication style coupled with great
listening skills -
Conscientious approach to duties and responsibilities -
Relentless work ethic, mental toughness, and focus
Passion for CharterUP's mission and intellectual curiosity about
CharterUP's business
Logical foundation to -understand underlying fundamentals of a
problem
Extroverted and agreeable personality when dealing with clients
Creativity to handle never-before-seen situations smoothly
Outstanding academic credentials from a top national university or
standout corporate experience.
Schedule
Team Application Process
Step 1: Initial video call with Talent Acquisition + -Brief (12
min) online assessment (Wonderlic) -
Step 2: Quantitative Reasoning Interview with Talent Acquisition
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Step 3: Video call with Hiring Manager -
Step 4: Offer, Background check, reference check
Step 5: Welcome aboard!
CharterUP Principles
At CharterUP, we don't compromise on quality. We hire smart,
high-energy, trustworthy people and keep them as motivated and
happy as possible. We do that by adhering to our principles, which
are:
Customer First
We always think about how our decisions will impact our clients;
earning and keeping customer trust is our top priority
We are not afraid of short-term pain for long-term customer
benefit
Create an Environment for Exceptional People
We foster intellectual curiosity
We identify top performers, mentor them, and empower them to
achieve
Every hire and promotion will have a higher standard
Everyone is an Entrepreneur / Owner
No team member is defined by their function or job title; no job is
beneath anyone
We do more with less; we are scrappy and inventive
We think long-term
Relentlessly High Standards
We don't accept "that's how it's always been done"; we constantly
innovate and question established routines to improve processes
We actively push to be proved wrong and welcome different ideas;
the best idea wins
We don't compromise on quality
Clarity & Speed
When in doubt, we act; we can always change course
We focus on the key drivers of a process that will deliver the most
results
Mandate to Dissent & Commit
We are confident in expressing our opinions; it is our obligation
to express our disagreement
Once we decide, we enthusiastically move together in the agreed
upon direction
CharterUP is an equal-opportunity employer. -We make all employment
decisions including hiring, evaluation, termination, promotional
and training opportunities, without regard to race, religion,
color, sex, age, national origin, ancestry, sexual orientation,
physical handicap, mental disability, medical condition,
disability, gender or identity or expression, pregnancy or
pregnancy-related condition, marital status, height and/or
weight.
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Keywords: CharterUP, Austin , Weekend Customer Success Account Manager, Executive , Austin, Texas
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