Complex Revenue Manager - New Waterloo

Company: New Waterloo
Location: Austin
Posted on: May 27, 2023

Job Description:

Job Details
Job Location
New Waterloo - Austin, TX
Remote Type
Fully Remote
Position Type
Full Time
Salary Range
$85,000.00 - $95,000.00 Salary
Job Category
Hospitality - Hotel
Description
NEW WATERLOO is hiring for a COMPLEX REVENUE MANAGER
New Waterloo is an independent hospitality development + management company. We make places that create positive impact within the communities in which we live, work, play, and call home. Our brands include: South Congress Hotel, El Rey Court, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Hotel Revival, Waymore's Guest House & Casual Club, and Albert Hotel.
JOB OVERVIEW
The Complex Revenue Manager will assist the Director of Revenue to drive revenue and maintain consistent rates and policies with all booking avenues for the assigned hotels. The Complex Revenue Manager must possess excellent communication, guest service, organizational, and analytical skills. The candidate must be self-motivated and detail-oriented, with a keen ability to identify and solve issues.
What you'll do:

• Support and deploy the revenue management efforts for the assigned hotels. This includes executing strategy, ensuring consistent and effective use of tools, analysis of hotel performance, and providing supportive recommendations to enhance performance
• Review and analyze reports such as Revinate, STAR, Duetto, Demand360, and other measurement tools to help maximize the total sales and revenue penetration as well as the RevPar Index improvement
• Input and translate hotel data; create timely and precise reports for the Revenue Management team to make strategic decisions
• Act as the second point of contact for the sales office and operations teams for the assisgned hotels
• Assist operations teams with meeting property budget and forecast goals through the development of strategic action plans for meeting individual and group expectations
• Provide recommendations to improve the effectiveness of revenue management processes through the established systems, tools, and training materials
• Serve as an inventory and restriction expert for other hotels and property leaders
• Attend meetings to plan, organize, prioritize, coordinate, and manage activities and solutions
• Load and file locally negotiated rates into the PMS/ CRO/ GDS systems after approval/signatures
• Conduct regular audits of Online Travel Agencies to ensure accurate content and rate parity are established
• Conduct regular audits of Brand.com to ensure contents are loaded correctly
• Participate in weekly revenue strategy meetings and any other mandatory property team meetings
• Perform other job-related duties in regard to the reservations process, including the distribution channels and reservations flow Who you are:
  • You use your time wisely and are an expert in prioritizing
  • You have strong computer skills + the ability to pick up on software programs quickly
  • You're thorough, have excellent communication, and pay close attention to detail
  • You have a strong work ethic and can work both autonomously and with a team
  • You are able to work extended hours based on business needs
  • You're knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets (preferred)
  • A plus: You have 1+ years of hands-on hotel experience
  • A plus: You have 2+ years in sales, revenue, or front office roles (3-5 years preferred)
  • A big plus: You have a degree in Hotel and Restaurant Management, Hospitality, or a related major
  • A must: You like to have fun & be nice BENEFITS
    We are proud to offer competitive wages and the following benefits for full-time employees:
    • Up to 3 weeks paid time off annually
    • Bonus eligibility for salaried associates
    • 50% off discount at most New Waterloo restaurants
    • Health, vision + dental benefits
    • 401K matching
    • Paid holidays
    • Volunteer pay
    • Tuition reimbursement
    • Referral bonuses
    • Discounts at our shops, hotels + local partnerships
      New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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