Telephonic Behavioral Health Care Manager
Company: Humana
Location: Austin
Posted on: May 26, 2023
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Job Description:
Description
The Behavioral Health Care Manager, in a telephonic environment,
assesses and evaluates members' needs and requirements to achieve
and/or maintain optimal wellness state by guiding members/families
toward and facilitate interaction with resources appropriate for
the care and well being of members. The Behavioral Health Care
Manager's work assignments are varied and frequently require
interpretation and independent determination of the appropriate
courses of action.
Responsibilities
Job Description
The Behavioral Health Care Manager employs a variety of strategies,
approaches and techniques to manage a member's physical,
environmental and psycho-social health issues. Identifies and
resolves barriers that hinder effective care. Ensures patient is
progressing towards desired outcomes by continuously monitoring
patient care through assessments and/or evaluations. May create
member care plans. Understands department, segment, and
organizational strategy and operating objectives, including their
linkages to related areas. Makes decisions regarding own work
methods, occasionally in ambiguous situations, and requires minimal
direction and receives guidance where needed. Follows established
guidelines/procedures.
This position will support Humana member's access to behavioral
health services, including a focus on the increased need in
behavioral health services. This position will provide member
outreach and education related to behavioral health including
assessing risk, determining appropriate care in individual patient
communities, and collaborating with providers as well as clinicians
across other Humana departments.
The schedule for this remote telephonic position:
Eight (8) hour shift between 8:00 AM and 6:00 PM in your local time
zone
Occasional over time may be requested as business needs.
The department prefers candidates that are bilingual in both
English and Spanish.
This does not exclude non-bilingual candidates
If you are bilingual, you are invited to take a language
proficiency assessment.
If you elect to take the bilingual language assessment and do not
pass, this will not impact your eligibility for the position.
Required Qualifications
Current valid social service license, e.g. MSW, LCSW, LPC, LMHC
Master's degree in a behavioral-health field, such as social work,
counseling, or related health discipline from an accredited
university
2+ years or more of experience working as a behavioral health
professional
Experience with behavioral change, health promotion, coaching
and/or wellness
Proficiency with Microsoft Office Programs, e.g. Word, Excel &
PowerPoint, shared systems, troubleshoot and resolve general
technical issues
Workstyle: Remote work at home
Location: United States
The schedule for this remote telephonic position:
Eight (8) hour shift between 8:00 AM and 6:00 PM in your local time
zone
Occasional over time may be requested as business needs.
Travel: None
Work at Home Guidance
To ensure Home or Hybrid Home/Office associates' ability to work
effectively, the self-provided internet service of Home or Hybrid
Home/Office associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10
Mbps is recommended; wireless, wired cable or DSL connection is
suggested
Satellite, cellular and microwave connection can be used only if
approved by leadership
Associates who live and work from Home in the state of California,
Illinois, Montana, or South Dakota will be provided a bi-weekly
payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with
telephone equipment appropriate to meet the business requirements
for their position/job.
Work from a dedicated space lacking ongoing interruptions to
protect member PHI / HIPAA information
Preferred Qualifications
Experience supporting patients telephonically
Experience working in Community Mental Health or as part of a
crisis response team or Assertive Community Treatment (ACT) team,
and substance use disorder treatment
Experience working with both children and adults
Bilingual (English/Spanish) - --- Bilingual Language in both
English and Spanish - Language Proficiency Assessment will be
performed to test fluency in reading, writing and speaking in both
languages.
Additional information
The department prefers candidates that are bilingual in both
English and Spanish.
This does not exclude non-bilingual candidates
If you are bilingual, you are invited to take a language
proficiency assessment.
If you elect to take the bilingual language assessment and do not
pass, this will not impact your eligibility for the position.
Covid Vaccionation Policy
Humana and its subsidiaries require vaccinated associates who work
outside of their home to submit proof of vaccination, including
COVID-19 boosters. Associates who remain unvaccinated must either
undergo weekly negative COVID testing OR wear a mask at all times
while in a Humana facility or while working in the field.
Additional information
As part of our hiring process, we will be using an exciting
interviewing technology provided by Modern Hire, a third-party
vendor. This technology provides our team of recruiters and hiring
managers an enhanced method for decision-making.
If you are selected to move forward from your application
prescreen, you will receive correspondence inviting you to
participate in a pre-recorded Voice Interview and/or an SMS Text
Messaging interview. If participating in a pre-recorded interview,
you will respond to a set of interview questions via your phone.
You should anticipate this interview to take approximately 10-15
minutes.
If participating in a SMS Text interview, you will be asked a
series of questions to which you will be using your cell phone or
computer to answer the questions provided. Expect this type of
interview to last anywhere from 5-10 minutes. Your recorded
interview(s) via text and/or pre-recorded voice will be reviewed,
and you will subsequently be informed if you will be moving forward
to next round of interviews.
Alert: Humana values personal identity protection. Please be aware
that applicants selected for leader review may be asked to provide
a social security number, if it is not already on file. When
required, an email will be sent from Humana@myworkday.com with
instructions to add the information into the application at
Humana's secure website.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of
starting base pay at the time of posting in Torrance, California.
The pay range may be higher or lower based on geographic location
and individual pay decisions will vary based on demonstrated job
related skills, knowledge, experience, education, certifications,
etc.$63,400 - $87,325This job is eligible for a bonus incentive
plan. This incentive opportunity is based upon company and/or
individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively,
'Humana') offers competitive benefits that support whole-person
well-being. Associate benefits are designed to encourage personal
wellness and smart healthcare decisions for you and your family
while also knowing your life extends outside of work. Among our
benefits, Humana provides medical, dental and vision benefits,
401(k) retirement savings plan, time off (including paid time off,
company and personal holidays, volunteer time off, paid parental
and caregiver leave), short-term and long-term disability, life
insurance and many other opportunities.
Humana complies with all applicable federal civil rights laws and
does not discriminate on the basis of race, color, national origin,
age, disability, sex, sexual orientation, gender identity or
religion. We also provide free language interpreter services. See
our
https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Keywords: Humana, Austin , Telephonic Behavioral Health Care Manager, Executive , Austin, Texas
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