Associate Director, Transition and Transformation Integration Manager

Company: Kyndryl
Location: Austin
Posted on: May 25, 2023

Job Description:

Kyndryl Global Services Delivery brings together Kyndryl's worldwide service delivery capabilities for Strategic Outsourcing opportunities for our clients. Our mission is to leverage Kyndryl's global scale and advanced technology to deliver standardized solutions that are automated, repeatable, and globally integrated. Kyndryl US has openings for experienced Transition and Transformation Integration Managers (TTIMs) for new logo and existing client outsourcing programs.Responsibilities:

• The TTIM is responsible for end-to-end implementation of the target solution, which typically involves transitioning the client to Kyndryl support.
• The TTIM manages the team implementing the Transition and Transformation (T&T) solution and prepares the client for the steady state support team.
• Working closely with the Kyndryl Client Partner Executive, the TTIM is accountable to the Transition and Transformation Executive and Market Portfolio Lead.
• The TTIM is accountable for the performance of the program across all measurements.
• This individual establishes and maintains client relationships with high-level decision makers and becomes the client's trusted Kyndryl partner for the successful delivery of the T&T program, which is measured by the T&T Net Promoter Score (NPS).
• TTIMs drive programs that add value to our business and our clients, by executing quality T&T programs to scope, schedule, and budget.
• Leveraging effective communication skills, TTIMs articulate the value proposition (concepts, ideas, recommendations, and technical knowledge) to the program stakeholders, including client and Kyndryl Executives.
• The TTIM is expected to apply strong project management disciplines in program governance, including stakeholder, issue, risk, financial, and change management.
• The TTIM is expected to successfully manage and communicate the status of the T&T program against the integrated master program schedule.
• TTIMs build and lead highly motivated teams to ensure program delivery that meets all commitments. As a TTIM, you must be visible, approachable, resilient under pressure, provide ongoing coaching and mentoring, and effectively evaluate alternate points of view and trade-offs to find a solution acceptable to all parties.
• A TTIM is expected to be a proven leader who can make difficult decisions and be adaptable and flexible to changing situations driven by any number of environmental factors. If you have prior experience in IT Delivery, Hyperscaler / Cloud migrations, Client Executive, Executive Project Management, Program Management, and/or Delivery Management roles, you are a good candidate for this exciting opportunity!If you are hired, the anticipated compensation range for the position is $107,600.00 - $258,240.00 based on a full-time schedule. Your ultimate compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. If this is a sales role, you may be eligible for additional incentive compensation opportunities. For non-sales roles, you may be eligible for Kyndryl's Growth Driven Profit-Sharing plan. Required Technical and Professional Expertise
  • High School Diploma
  • Project Management Professional (PMP) - certification or equivalent
  • Microsoft Project
  • Issue, risk, and escalation management
  • Strong leadership and analytical skills
  • Strong negotiation and stakeholder management skills
  • At least 10+ years of experience in leading IT Infrastructure Projects and / or client relationship management within Services Outsourcing
  • Process management and continuous improvement experience
  • Excellent verbal and written skills in English
  • Excellent C-suite and Executive presentation and communication skillsPreferred Technical and Professional Experience
    • Project Management PMPRequired EducationHigh School Diploma/GEDPreferred EducationBachelor's Degree

Keywords: Kyndryl, Austin , Associate Director, Transition and Transformation Integration Manager, Executive , Austin, Texas