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Global Sr. Director Operations Excellence

Company: Randstad
Location: Austin
Posted on: March 18, 2023

Job Description:

Sr. Director of Operations Excellence
Position Summary
The Global Director of Operational Excellence is responsible for instilling operational excellence and driving transformational change to ensure the service provided to a specific client account is operating to best practice processes and evolves through the implementation of new products and services to keep the account and solution ahead of the market.
This position helps to drive performance, innovation, and strategies that ensure our delivery teams are optimizing quality, cost savings and continuous improvement while meeting our client's delivery goals.

  • Consult, lead and execute on initiatives that drive Client Success and Quality Operations globally.
  • Conduct process and/or technology focused gap and root cause analysis to reduce waste and maximize efficiencies.
  • Advocate on behalf of delivery teams in cross-functional work streams impacting people, process or technology.
  • Support a performance driven culture ensuring that improved capacity, productivity, efficiency and quality are central to change initiatives.
  • Identify and standardize best practices across all solutions. Curate centralized resources with standardized templates, case studies and operational guidance.
  • Develop detailed documentation such as standard operating procedures, process flows and communication templates.
  • Partner with client delivery teams and clients to implement strategies impacting: SLA attainment, KPI performance, best practice standardization and account innovation.
  • Perform in-depth data analysis (reviewing, manipulating, interpreting, identifying trends and presenting) of a suite of reports and data. Leverage data insights to diagnose performance and service delivery trends or issues.

    Basic Qualifications

    • Bachelor's Degree; Master Degree preferred
    • Six Sigma, Lean, process re-engineering methodologies
    • 10+ years of Operations Excellence work experience required to include business transformation, operations leadership and demonstrated continuous improvement success within a complex organization
    • Advanced Google Suite skills

      Preferred Qualifications

      • RPA/Robotics, AI/ML, predictive modeling, analytics, and data-driven solutioning
      • HR Operations, Recruiting, RPO, Staffing, or similar shared services high volume operations experience
      • Project management, business transformation across multiple global regions
      • Software: Google Suite (email, calendar, and tools), LucidChart, project management tools, ATS, and CRM technology


        • Excellent Execution - drive excellent execution by setting up robust processes to execute strategies and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading execution
        • Intellectual Strength - leverage strong intellectual power to identify pattern and draw insights from information in order to conceptualize strategic direction, solve problems and identify opportunities
        • Agility - proactively address change on all dimensions. They anticipate change and view situations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risks
        • Connect - identify potential for synergies across the business and build commitment to achieve shared goals. They thrive on working with people (internal & external, clients & flex workers) that represent a mix of backgrounds, insights and perspectives
        • Partner - build strategic partnerships with clients and stakeholders. They actively shape the external environment for the success of Randstad, leveraging their personal credibility and thought leadership in getting people onside

          What's in it for you:

          • Largest global staffing leader
          • Competitive salary + bonus
          • Excellent benefits package - medical, dental, vision
          • Generous PTO policy earned from day one
          • Education and professional development
          • Rapid career growth
          • Retirement savings and security
          • Employee stock purchase plan
          • Paid parental leave
          • Short and long term disability
          • Employee assistance program and health advocacy
          • Health and dependent care flexible spending account
          • Metlife auto and home insurance
          • Metlife legal plan
          • Referral reward program
          • Exclusive discounts and programs with dozens of nationwide vendors and retailers

            At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2022 DiversityInc Top 50 company, a Human Rights Campaign 2022 Best Places to Work for LGBTQ+ Equality, a Military Friendly company for Veterans, Military Spouses & Suppliers, and a 2022 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!
            Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
            At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
            For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
            The base salary range for this position is $98,515 - $155,700.
            At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.
            Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate's total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.
            In addition, Randstad offers rich learning & development opportunities, a 401(k) plan, a stock purchase plan, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on overall wellbeing with our award-winning wellness program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays), and offers discounts on everything from cell phone plans to car purchases.

Keywords: Randstad, Austin , Global Sr. Director Operations Excellence, Executive , Austin, Texas

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