Lead Customer Solutions Manager

Company: CDK Global
Location: Austin
Posted on: March 18, 2023

Job Description:

Be Part of Something Bigger Each year, more than three percent of the U.S. gross domestic product (GDP) is attributed to the auto industry, which flows through our customer, the auto dealer.Why CDK?CDK Global is the largest technical solutions provider for the automotive retail industry that is setting the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve. As a technology company, we have a significant focus moving our applications to the public cloud and in the process working multiple transformation / modernizationGrowth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product makes CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments. The possibilities for impact are vast. We have exceptional opportunities to evolve our industry by driving change through new technology. If you're ready for high impact, you're ready for CDK.Who are we?We are agile thinkers and doers, designing solutions our competitors haven't even dreamed of yet. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to innovate, iterate and serve our customers. Our teams are diverse, innovative, and creative, taking our technology into the future and bringing the marketplace along with usDiversity & InclusionCDK's culture thrives by embracing diversity and rewarding innovation. Our values define who we are and how we show up for each other, our customers and our communities. At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. Regular pulse surveys so every voice is represented.Join Our TeamWe're expanding our workforce - engineers, architects, developers and more - onboarding adopters who can optimize, pivot and keep pace with ever-evolving development roadmaps and applications.The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. We're building and developing cloud technology for the automotive retail industry that will change the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve.Responsibilities:

• Tackle client integration + configuration of our software product, training, project planning, and software delivery
• Build strong relationships with our automotive customers + gain a deep understanding of their industry and business strategy
• Help our customers understand the full potential of our platform and ensure the success of renewals, which are the driving force of our business
• Drive upsell lead-generation strategy and execution at major Auto Manufacturers
• Partner with Sales team to drive leads to fruition
• Work alongside our Data Science teams to uncover new insights communicated within our Neuron Performance Suite
• Collaborate with teams across CDK Global to find the root cause of and creative solutions to real business problems
• Be the voice of the customer, essential to our product's success and helping our customers reach their goals!Experience:
  • 5-10 years' experience as an account director, sales director, product manager, or program manager for a software company.
  • Experienced in managing client expectations + increasing client satisfaction, adoption, and growth.
  • Experience working in software development or with engineers and technical teams throughout the software development process. Experience as a technical lead or data analyst is a plus.
  • Know how to nurture a client for advocacy and work to expand their use of our product.
  • Thoughtful communicator with clear and concise verbal and written skills.
  • Positive, self-motivated, and comfortable wearing multiple hats.
  • Analytical mind set and love to solve complex problems.
  • Innately curious and possess the initiative to tackle (and own) new projects.
  • Deep understanding and passion for exceptional user experience.
  • Automotive industry experience a plus.Travel:
    • This job requires some travel to our client sites.The Good Stuff
      • Benefits - All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.
      • Fun Stuff - Team lunches, stocked kitchen + bar, and coffee-snob compliant coffee (we'll even teach you how to use the espresso machine). Bi-annual Hackathons where everyone can think outside of the box + experiment on innovative ideas!
      • Open Door- Open communication with our leadership team.At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

Keywords: CDK Global, Austin , Lead Customer Solutions Manager, Executive , Austin, Texas