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ITSM Configuration Manager

Company: Texas State Job Bank
Location: Austin
Posted on: March 17, 2023

Job Description:

Job/Position DescriptionThis position is on the ITSM team within the Service Management Office/Center of Excellence (SMO/COE) function and reports to the ITSM Director. This position will help manage, evolve and transform all ITSM operations for the agency in a coordinated and collaborative way with other team members and other functional units. This position will require working knowledge of ITSM best practices, BMC Remedy and practical experience. Service Now and other ITSM vendor experience a plus.Essential Job FunctionsAttends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.Participates in the Configuration Management practice to understand requirements. Analyzes current assessments, operational efforts and provides recommendations for improvements to all operational processes.Design and development of Configuration Management best practices for the organization.Develop collaborative project plans for best implementation and adoption of a service-oriented Configuration Management Database and a Configuration Management System for the organization. Drives steady state and continuous improvement in the ITSM operations support of the organization.Participates in other related valued discussion to understand requirements and ITSM operations managementProactively engages with knowledge manager and all other department stakeholders for comprehensive configuration management solutions and practices towards development of a SKMS.Documents process, procedures and work instructions.Contributes to Organization Change Management (OCM) needs for the organization. Registrations, Licensure Requirements or CertificationsITIL Foundation certification required, advanced certification strongly preferred including BRM, project management and BMC technology certifications. Knowledge Skills Abilitiesand#149; Knowledge of configuration management practices and technologiesand#149; Knowledge of project management best practicesand#149; Knowledge of BMC software technologies, especially ITSMand#149; Knowledge of ITSM best practices and processes, including Agile and DevOpsand#149; Knowledge of development methodologies across various technologiesand#149; Knowledge of continuous integration methodologies and toolsand#149; Knowledge of major public cloud providers (AWS, Azure, GCP) and their related tools as well as systems monitoring tools such as Dynatrace, Splunk, etcand#149; Skill in establishing plans and setting objectives and goals that support an overall business strategy.and#149; Skill in managing multiple priorities, prioritize tasks and work independently.and#149; Skill in identifying problems, evaluating alternatives, and implementing solutions.and#149; Skill in working collaboratively and cooperatively with diverse groups.and#149; Ability to adapt to a dynamic cultureand#149; Ability to deliver work within defined schedules, cost and quality.and#149; Ability to coordinate multiple assignments, set priorities, and meet deadlines.and#149; Ability to communicate with a high level of effectiveness both verbally and in written formats.and#149; Ability to adapt and learn quickly.and#149; Ability to lead and provide direction to team members.and#149; Ability to lead the creation of best practices and procedures.and#149; Ability to collaborate and work effectively within a large organization.Initial Screening CriteriaBachelorand#146;s or higher degree from an accredited college or business administration or related study, plus five (5) years of progressively responsible professional experience. Work experience in the IT Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.

Keywords: Texas State Job Bank, Austin , ITSM Configuration Manager, Executive , Austin, Texas

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