Tech Services Manager

Company: Entertainment Services LLC
Location: Austin
Posted on: January 27, 2023

Job Description:

Primary Job Duties:
--- Establishes and maintains relationships with Guests, Team Members and vendors.
--- Coordinates preventative maintenance schedules on all assets.
--- Oversees Team Members, ensuring all policies, procedures, safety standards and daily operational standards are being followed.
--- Ensures compliance with company policies, procedures and applicable state and federal laws.
--- Oversees and maintains open communication with management and department supervisors.
--- Review and interview qualified applicants, hire part-time staff based upon qualifications set forth by the General Manager and department head.
--- Follows through in obtaining licenses, permits and certificates where necessary.
--- Follows instructions and requests by upper management.
--- Conducts regular inspections of rides, attractions, games and equipment to ensure operational readiness.
--- Performs necessary repairs to rides, attractions, games and equipment as necessary.
--- Maintains an organized and clean and safe work area and environment.
--- Completes counseling, work related injury paperwork, scheduling and payroll reports in a timely manner consistent with policies and procedures.
--- Plans, assigns and directs work, appraising performance, rewarding, disciplining, addressing complaints and resolving problems.
--- Enforces policies and procedures relating to problems and emergencies which occur during business operations.
--- Assists with the development and training of Team Members.
--- Creates and posts notices regarding policy changes related to the department.

Requirements

Physical Requirements:
--- Standing for long periods of time with frequent bending and turning
--- Must be able to lift 40 lbs
--- Must be comfortable climbing on a ladder
--- Must be able to communicate with guests and deliver safety instructions

Special Requirements:
--- Must be at least 18 years old
--- Obtain training certification per company policy

Standard Company Expectations:
--- Goes beyond the normal expectations without compromising the company mission, vision and values.
--- Demonstrates the ability to be courteous and accountable in all situations.
--- Responding to guests' special requests in a courteous and accountable fashion.
--- Monitors the consistency of the product provided to all guests.
--- Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
--- Cooperates with all team members when assigned additional tasks and listens to others with compassion.
--- Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
--- Maintains appearance and/or uniform standards.

Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.

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