Client Success Manager - Opower
Company: Oracle
Location: Austin
Posted on: January 27, 2023
Job Description:
Job DescriptionCloud Service Delivery Manager - OPOWER Client
SuccessAbout the Job:As a Manager in Client Success at Opower, your
mandate is to serve as the primary point of contact for your
clients. You will own the client relationship end-to-end including
deployment and ongoing delivery of our cutting-edge product suite,
build and maintain strong client relationships, and serve as a
trusted partner to your clients and our sales, regulatory and
marketing teams internal teams to maintain account health. You will
lead a cross-functional Client Delivery team of Implementation
Engineers, Configuration Analysts, and Client Support Engineers.
You will manage delivery timelines, prioritize work, and be
ultimately accountable to ensure your extended team delivers on
schedule, at the highest quality. You will also bolster our efforts
to evangelize the use of behavioral programs and customer
engagement to achieve demand side management and customer care
outcomes for our clients.This is an ideal job for someone who has a
passion for working with clients and software products, exercises
sound business judgment, is an effective multi-tasker and a
strategic thinker with an extraordinary attention to detail and is
passionate about energy efficiency. The successful candidate will
be a demonstrated quick learner and self-starter with the ability
to initiate and make difficult calls and also function well within
a team environment. The ideal candidate will have a unique ability
to communicate a variety of messages to varying audiences, can
build relationships effortlessly, is client-focused, and can follow
through and get results.ResponsibilitiesLead a cross-functional
client delivery team:
- Build a client-centric team culture where individuals feel
valued for their diverse contributions to client success and are
inspired to lean in
- Assign team resources and prioritize client delivery teamwork
to ensure on-time delivery of projects according to client
specifications.
- Identify and manage issues and risks while acting as an
escalation point within the team
- Manage delivery timelines and communicate project status to
client and internal stakeholdersBe a trusted advisor who helps
clients achieve their goals:
- Operate effectively in a SaaS business environment by managing
internal expectations as well as those of your clients and
prioritize using business judgment to balance business objectives
with client goals
- Spend time understanding clients objectives and deliver
programs that support these goals
- Partner with Sales to support successful expansions and
acceptance of new products/services in your clients accounts and
facilitate incremental business opportunities
- Creatively problem solve when difficult situations arise and
help client and internal team members resolve delivery challengesBe
an effective communicator:
- Take the lead to present key results, facilitate meetings, and
deliver difficult messages to clients
- Escalate critical client needs to senior management
- Foster effective decision-making and operational excellence
across business by building relationships and helping internal
teams understand client priorities and business context
- Maintain consistent and frequent communication with clients to
ensure efficient project implementation, review ongoing needs,
provide timely solutions and recommendations to help achieve
success and drive adoptionBe a master of the product suite:
- Comprehend technical components of a SaaS deployment and
communicate requirements to both business and technical client
audiences
- Deeply understand the product suite, service offerings and
functionality to enable effective communication of capabilities to
clients
- Actively contribute to the refinement and development of new
product features and service offerings by working closely with
Professional Services and R&DAbout You
- BS or BA degree. MBA, MS or relevant experience preferred.
- At least 6-8 years of professional experience in technology
consulting or account management, with a strong preference for
experience within a SaaS or enterprise software-related field
- You are an excellent communicator who understands technical
concepts and are able to translate complex and technical topics
across a wide range of audiences in an engaging and succinct
manner
- You have demonstrated success working directly with clients,
including building senior level relationships.
- You have strong project management experience, ideally in a
rapidly-paced consulting, services or technology-related
environment; previous enterprise software or SaaS business model
experience is ideal
- You are analytical, yet creative and love numbers
- You have good judgment in a business context
- You have a worked or led a team in a cross-functional work
environment, and an uncanny ability to get things done in a
fast-paced environment
- You have experience managing multiple high-priority projects
and the ability to make multi-tasking look effortless
- This is a 100% remote based role in the US#LI-REMOTERange and
benefit information provided in this posting are specific to the
stated location(s)California Pay Range: from $87,300 to $170,000
per annum. May be eligible for bonus and equity.Colorado Pay Range:
from $82,500 to $153,000 per annum. May be eligible for bonus and
equity.New York City Pay Range: from $82,500 to $161,500 per annum.
May be eligible for bonus and equity.Washington Pay Range: from
$92,200 to $161,500 per annum. May be eligible for bonus and
equity.Oracle maintains broad salary ranges for its roles in order
to account for variations in knowledge, skills, experience and
market conditions, as well as reflect Oracles differing products,
industries and lines of business.Candidates are typically placed
into the range based on the preceding factors as well as internal
peer equity.Oracle offers a comprehensive benefits package which
includes the following:
- Medical, dental, and vision insurance, including expert medical
opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Flexible paid time off (unlimited or accrued vacation and sick
leave)
- Paid parental leave
- Employee Stock Purchase Plan
- Adoption assistance
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet
insuranceAbout UsAs a world leader in cloud solutions, Oracle uses
tomorrows technology to tackle todays problems. True innovation
starts with diverse perspectives and various abilities and
backgrounds.When everyones voice is heard, were inspired to go
beyond whats been done before. Its why were committed to expanding
our inclusive workforce that promotes diverse insights and
perspectives.Weve partnered with industry-leaders in almost every
sectorand continue to thrive after 40+ years of change by operating
with integrity.Oracle careers open the door to global opportunities
where work-life balance flourishes. We offer a highly competitive
suite of employee benefits designed on the principles of parity and
consistency. We put our people first with flexible medical, life
insurance and retirement options. We also encourage employees to
give back to their communities through our volunteer programs.Were
committed to including people with disabilities at all stages of
the employment process. If you would like accessibility assistance
or accommodation for a disability at any point, let us know at
+1.888.404.2494, Option 1.Disclaimer:Certain US customer or
client-facing roles may be required to comply with applicable
requirements, such as immunization and occupational health
mandates.Oracle is an Equal Employment Opportunity Employer*. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
sexual orientation, gender identity, disability and protected
veterans status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with
arrest and conviction records pursuant to applicable law.* Which
includes being a United States Affirmative Action Employer
Keywords: Oracle, Austin , Client Success Manager - Opower, Executive , Austin, Texas
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