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Client Success Manager - Opower

Company: Oracle
Location: Austin
Posted on: January 27, 2023

Job Description:

Job DescriptionCloud Service Delivery Manager - OPOWER Client SuccessAbout the Job:As a Manager in Client Success at Opower, your mandate is to serve as the primary point of contact for your clients. You will own the client relationship end-to-end including deployment and ongoing delivery of our cutting-edge product suite, build and maintain strong client relationships, and serve as a trusted partner to your clients and our sales, regulatory and marketing teams internal teams to maintain account health. You will lead a cross-functional Client Delivery team of Implementation Engineers, Configuration Analysts, and Client Support Engineers. You will manage delivery timelines, prioritize work, and be ultimately accountable to ensure your extended team delivers on schedule, at the highest quality. You will also bolster our efforts to evangelize the use of behavioral programs and customer engagement to achieve demand side management and customer care outcomes for our clients.This is an ideal job for someone who has a passion for working with clients and software products, exercises sound business judgment, is an effective multi-tasker and a strategic thinker with an extraordinary attention to detail and is passionate about energy efficiency. The successful candidate will be a demonstrated quick learner and self-starter with the ability to initiate and make difficult calls and also function well within a team environment. The ideal candidate will have a unique ability to communicate a variety of messages to varying audiences, can build relationships effortlessly, is client-focused, and can follow through and get results.ResponsibilitiesLead a cross-functional client delivery team:

  • Build a client-centric team culture where individuals feel valued for their diverse contributions to client success and are inspired to lean in
  • Assign team resources and prioritize client delivery teamwork to ensure on-time delivery of projects according to client specifications.
  • Identify and manage issues and risks while acting as an escalation point within the team
  • Manage delivery timelines and communicate project status to client and internal stakeholdersBe a trusted advisor who helps clients achieve their goals:
    • Operate effectively in a SaaS business environment by managing internal expectations as well as those of your clients and prioritize using business judgment to balance business objectives with client goals
    • Spend time understanding clients objectives and deliver programs that support these goals
    • Partner with Sales to support successful expansions and acceptance of new products/services in your clients accounts and facilitate incremental business opportunities
    • Creatively problem solve when difficult situations arise and help client and internal team members resolve delivery challengesBe an effective communicator:
      • Take the lead to present key results, facilitate meetings, and deliver difficult messages to clients
      • Escalate critical client needs to senior management
      • Foster effective decision-making and operational excellence across business by building relationships and helping internal teams understand client priorities and business context
      • Maintain consistent and frequent communication with clients to ensure efficient project implementation, review ongoing needs, provide timely solutions and recommendations to help achieve success and drive adoptionBe a master of the product suite:
        • Comprehend technical components of a SaaS deployment and communicate requirements to both business and technical client audiences
        • Deeply understand the product suite, service offerings and functionality to enable effective communication of capabilities to clients
        • Actively contribute to the refinement and development of new product features and service offerings by working closely with Professional Services and R&DAbout You
          • BS or BA degree. MBA, MS or relevant experience preferred.
          • At least 6-8 years of professional experience in technology consulting or account management, with a strong preference for experience within a SaaS or enterprise software-related field
          • You are an excellent communicator who understands technical concepts and are able to translate complex and technical topics across a wide range of audiences in an engaging and succinct manner
          • You have demonstrated success working directly with clients, including building senior level relationships.
          • You have strong project management experience, ideally in a rapidly-paced consulting, services or technology-related environment; previous enterprise software or SaaS business model experience is ideal
          • You are analytical, yet creative and love numbers
          • You have good judgment in a business context
          • You have a worked or led a team in a cross-functional work environment, and an uncanny ability to get things done in a fast-paced environment
          • You have experience managing multiple high-priority projects and the ability to make multi-tasking look effortless
          • This is a 100% remote based role in the US#LI-REMOTERange and benefit information provided in this posting are specific to the stated location(s)California Pay Range: from $87,300 to $170,000 per annum. May be eligible for bonus and equity.Colorado Pay Range: from $82,500 to $153,000 per annum. May be eligible for bonus and equity.New York City Pay Range: from $82,500 to $161,500 per annum. May be eligible for bonus and equity.Washington Pay Range: from $92,200 to $161,500 per annum. May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracles differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle offers a comprehensive benefits package which includes the following:
          • Medical, dental, and vision insurance, including expert medical opinion
          • Short term disability and long term disability
          • Life insurance and AD&D
          • Supplemental life insurance (Employee/Spouse/Child)
          • Health care and dependent care Flexible Spending Accounts
          • Pre-tax commuter and parking benefits
          • 401(k) Savings and Investment Plan with company match
          • Flexible paid time off (unlimited or accrued vacation and sick leave)
          • Paid parental leave
          • Employee Stock Purchase Plan
          • Adoption assistance
          • Financial planning and group legal
          • Voluntary benefits including auto, homeowner and pet insuranceAbout UsAs a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyones voice is heard, were inspired to go beyond whats been done before. Its why were committed to expanding our inclusive workforce that promotes diverse insights and perspectives.Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.Were committed to including people with disabilities at all stages of the employment process. If you would like accessibility assistance or accommodation for a disability at any point, let us know at +1.888.404.2494, Option 1.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.* Which includes being a United States Affirmative Action Employer

Keywords: Oracle, Austin , Client Success Manager - Opower, Executive , Austin, Texas

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