Visitor Services Manager - Texas Memorial Museum
Company: University of Texas at Austin
Posted on: January 27, 2023
Job Posting Title:Visitor Services Manager - Texas Memorial
Museum----Hiring Department:Texas Memorial Museum----Position Open
To:All Applicants----Weekly Scheduled Hours:40----FLSA
Status:Exempt----Earliest Start Date:Immediately----Position
Duration:Expected to Continue----Location:AUSTIN, TX----Job
Details:General NotesTexas Memorial Museum is developing new
exhibits, programs, and experiences that spark curiosity, promote
belonging, and tell stories about Texas science and natural
history. The Museum seeks a Visitor Services Manager to ensure
highest quality visitor experiences.PurposeManage multiple service
areas that engage with visitors to Texas Memorial Museum, including
admissions, memberships, gift store, and private events. As part of
the Museum leadership team, Visitor Services Manager works
collaboratively with museum staff, campus units, and external
- Visitor and Member Services: Creates a highly positive
experience for museum visitors that is conducive to repeat
visitation, membership conversion, and positive word of mouth for
the museum. Responsible for oversight of the visitor services
program, including visitor services desk operations (training,
ticket sales, ticketing system, technology, policies and
procedures, cash fund reconciliation, daily deposits). Proactively
promotes ticket and membership sales. Resolve visitor issues and
complaints. Daily communication with security team to ensure a
positive and welcoming experience for all museum visitors.
Administers and maintains strategies to identify visitor types, and
visitation patterns and trends. Generates reports to provide the
Museum with metrics for measuring impact of programs and for
setting goals. Recruit and manage staff and volunteers to assist
with visitor and member programs.
- Retail Management: Manages the retail area for museum gift
store including oversight of merchandising, inventory, and
equipment. Supervises retail area personnel including volunteer and
student workers, develops strategies to maximize revenue and
increase customer base, and reports on store performance.
- Event Management: Supervises museum event staff to coordinate
and manage events held at museum, including private rental events
and public museum events. Researches and identifies appropriate
vendors, serve as a point of contact for vendors and maintain
positive vendor relationships. Coordinates with internal business
officers on vendor contracts and execution of payment to vendors,
and reporting of event expenses and budgets. Oversees scheduling
and reporting on events. Ensures events are professionally executed
by support staff and vendors and attend events as needed.
- Collaborative Efforts: Collaborates with marketing and
communications staff and vendors to develop admissions, membership,
retail operations, and event promotions to improve visitor
experience, membership conversion, retail sales, and event
bookings. Works with marketing and communications staff and vendors
to develop collateral to support the museum's on-site and online
presence, and develop and administer visitor feedback systems.
- Strategic Planning: Work with Director and Associate Director
as part of the leadership team to help develop strategies to
increase visitors, members, retail sales, and events. Other duties
as assigned.Required Qualifications
- Bachelor's degree and at least three years of relevant
experience of management in service industries.
- Proficient with Microsoft Office suite.
- Strong interpersonal and problem-solving skills.
- Excellent oral and written communication skills.
- Success working independently and as part of a team.
- Demonstrated work history of increasing responsibilities and
- Ability to interact and maintain productive working
relationships with a diverse population of staff, students,
visitors and residents, and maintain a positive and professional
- Demonstrated ability to assess workload, prioritize tasks, and
meet deadlines to successfully manage concurrent projects for
multiple areas with accuracy.
- Ability to learn quickly and be flexible.
- Experience taking ownership of projects and seeing them through
to successful completion.
- Ability to undertake and complete tasks with minimal
supervision and exhibit individual initiative in meeting the
functions of the position.
- Required Competencies: Service Excellence; Effective
Communications; Problem Solving; Relationship Management; Conflict
Management; Decision-Making and Critical Thinking; and Planning:
Tactical and Strategic.Relevant education and experience may be
substituted as appropriate.Preferred Qualifications
- At least five years of relevant experience in a
- Experience working in visitor services in museums or other
- Experience in retail operations and/or event management.
- Experience using Blackbaud Altru software system.
- Advanced skills in the use of Microsoft Office
- Strong writing and proofreading skills.Salary Range$63,000 +
depending on qualificationsWorking Conditions
- Working at a desk and computer for extended periods, including
repetitive use of a keyboard.
- Use of manual dexterity.
- Occasional climbing of ladders and stairs
- Occasional lifting and moving 10+ lbs.
- Occasional work around electrical, mechanical hazards, heavy
equipment and museum exhibits.
- Occasional work after hours or on weekends.Required Materials
- 3 work references with their contact information; at least one
reference should be from a supervisor
- Letter of interestImportantfor applicants who are NOT current
university employees or contingent workers:You will be prompted to
submit your resume the first time you apply, then you will be
provided an option to upload a new Resume for subsequent
applications. Any additional Required Materials (letter of
interest, references, etc.) will be uploaded in the Application
Questions section; you will be able to multi-select additional
files. Before submitting your online job application, ensure
thatALLRequired Materials have been uploaded. Once your job
application has been submitted, you cannot make changes.Important
for Current university employees and contingent workers:As a
current university employee or contingent worker, you MUST apply
within Workday by searching for Find UT Jobs. If you are a current
University employee, log-in to Workday, navigate to your Worker
Profile, click the Career link in the left hand navigation menu and
then update the sections in your Professional Profile before you
apply. This information will be pulled in to your application. The
application is one page and you will be prompted to upload your
resume. In addition, you must respond to the application
questionspresented to upload any additional Required Materials
(letter of interest, references, etc.) that were noted
above.----Employment Eligibility:Regular staff who have been
employed in their current position for the last six continuous
months are eligible for openings being recruited for through
University-Wide or Open Recruiting, to include both promotional
opportunities and lateral transfers. Staff who are
promotion/transfer eligible may apply for positions without
supervisor approval.----Retirement Plan Eligibility:The retirement
plan for this position is Teacher Retirement System of Texas (TRS),
subject to the position being at least 20 hours per week and at
least 135 days in length.----Background Checks:A criminal history
background check will be required for finalist(s) under
consideration for this position.----Equal Opportunity Employer:The
University of Texas at Austin, as an equal opportunity/affirmative
action employer,complies with all applicable federal and state laws
regarding nondiscrimination and affirmative action. The University
is committed to a policy of equal opportunity for all persons and
does not discriminate on the basis of race, color, national origin,
age, marital status, sex, sexual orientation, gender identity,
gender expression, disability, religion, or veteran status in
employment, educational programs and activities, and
admissions.----Pay Transparency:The University of Texas at Austin
will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information.----Employment
Eligibility Verification:If hired, you will be required to complete
the federal Employment Eligibility Verification I-9 form. You will
be required to present acceptable and original documents to prove
your identity and authorization to work in the United States.
Documents need to be presented no later than the third day of
employment. Failure to do so will result in loss of employment at
the university.----E-Verify:The University of Texas at Austin use
E-Verify to check the work authorization of all new hires effective
May 2015. The university's company ID number for purposes of
E-Verify is 854197. For more information about E-Verify, please see
- E-Verify Poster (English) [PDF]
- E-Verify Poster (Spanish) [PDF]
- Right To Work Poster (English) [PDF]
- Right To Work Poster (Spanish) [PDF]----Compliance:Employees
may be required to report violations of law under Title IX and the
Jeanne Clery Disclosure of Campus Security Policy and Crime
Statistics Act (Clery Act). If this position is identified a Campus
Security Authority (Clery Act), you will be notified and provided
resources for reporting. Responsible employees under Title IX are
defined and outlined in HOP-3031.The Clery Act requires all
prospective employees be notified of the availability of the Annual
Security and Fire Safety report. You may access the most recent
report here or obtain a copy at University Compliance Services,
1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
Keywords: University of Texas at Austin, Austin , Visitor Services Manager - Texas Memorial Museum, Executive , Austin, Texas
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