Visitor Services Manager - Texas Memorial Museum

Company: University of Texas at Austin
Location: Austin
Posted on: January 27, 2023

Job Description:

Job Posting Title:Visitor Services Manager - Texas Memorial Museum----Hiring Department:Texas Memorial Museum----Position Open To:All Applicants----Weekly Scheduled Hours:40----FLSA Status:Exempt----Earliest Start Date:Immediately----Position Duration:Expected to Continue----Location:AUSTIN, TX----Job Details:General NotesTexas Memorial Museum is developing new exhibits, programs, and experiences that spark curiosity, promote belonging, and tell stories about Texas science and natural history. The Museum seeks a Visitor Services Manager to ensure highest quality visitor experiences.PurposeManage multiple service areas that engage with visitors to Texas Memorial Museum, including admissions, memberships, gift store, and private events. As part of the Museum leadership team, Visitor Services Manager works collaboratively with museum staff, campus units, and external entities.Responsibilities

• Visitor and Member Services: Creates a highly positive experience for museum visitors that is conducive to repeat visitation, membership conversion, and positive word of mouth for the museum. Responsible for oversight of the visitor services program, including visitor services desk operations (training, ticket sales, ticketing system, technology, policies and procedures, cash fund reconciliation, daily deposits). Proactively promotes ticket and membership sales. Resolve visitor issues and complaints. Daily communication with security team to ensure a positive and welcoming experience for all museum visitors. Administers and maintains strategies to identify visitor types, and visitation patterns and trends. Generates reports to provide the Museum with metrics for measuring impact of programs and for setting goals. Recruit and manage staff and volunteers to assist with visitor and member programs.
• Retail Management: Manages the retail area for museum gift store including oversight of merchandising, inventory, and equipment. Supervises retail area personnel including volunteer and student workers, develops strategies to maximize revenue and increase customer base, and reports on store performance.
• Event Management: Supervises museum event staff to coordinate and manage events held at museum, including private rental events and public museum events. Researches and identifies appropriate vendors, serve as a point of contact for vendors and maintain positive vendor relationships. Coordinates with internal business officers on vendor contracts and execution of payment to vendors, and reporting of event expenses and budgets. Oversees scheduling and reporting on events. Ensures events are professionally executed by support staff and vendors and attend events as needed.
• Collaborative Efforts: Collaborates with marketing and communications staff and vendors to develop admissions, membership, retail operations, and event promotions to improve visitor experience, membership conversion, retail sales, and event bookings. Works with marketing and communications staff and vendors to develop collateral to support the museum's on-site and online presence, and develop and administer visitor feedback systems.
• Strategic Planning: Work with Director and Associate Director as part of the leadership team to help develop strategies to increase visitors, members, retail sales, and events. Other duties as assigned.Required Qualifications
  • Bachelor's degree and at least three years of relevant experience of management in service industries.
  • Proficient with Microsoft Office suite.
  • Strong interpersonal and problem-solving skills.
  • Excellent oral and written communication skills.
  • Success working independently and as part of a team.
  • Demonstrated work history of increasing responsibilities and leadership.
  • Ability to interact and maintain productive working relationships with a diverse population of staff, students, visitors and residents, and maintain a positive and professional demeanor.
  • Demonstrated ability to assess workload, prioritize tasks, and meet deadlines to successfully manage concurrent projects for multiple areas with accuracy.
  • Ability to learn quickly and be flexible.
  • Experience taking ownership of projects and seeing them through to successful completion.
  • Ability to undertake and complete tasks with minimal supervision and exhibit individual initiative in meeting the functions of the position.
  • Required Competencies: Service Excellence; Effective Communications; Problem Solving; Relationship Management; Conflict Management; Decision-Making and Critical Thinking; and Planning: Tactical and Strategic.Relevant education and experience may be substituted as appropriate.Preferred Qualifications
    • At least five years of relevant experience in a supervisory/managerial capacity.
    • Experience working in visitor services in museums or other cultural institutions.
    • Experience in retail operations and/or event management.
    • Experience using Blackbaud Altru software system.
    • Advanced skills in the use of Microsoft Office applications.
    • Strong writing and proofreading skills.Salary Range$63,000 + depending on qualificationsWorking Conditions
      • Working at a desk and computer for extended periods, including repetitive use of a keyboard.
      • Use of manual dexterity.
      • Occasional climbing of ladders and stairs
      • Occasional lifting and moving 10+ lbs.
      • Occasional work around electrical, mechanical hazards, heavy equipment and museum exhibits.
      • Occasional work after hours or on weekends.Required Materials
        • Resume/CV
        • 3 work references with their contact information; at least one reference should be from a supervisor
        • Letter of interestImportantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
          • E-Verify Poster (English) [PDF]
          • E-Verify Poster (Spanish) [PDF]
          • Right To Work Poster (English) [PDF]
          • Right To Work Poster (Spanish) [PDF]----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Keywords: University of Texas at Austin, Austin , Visitor Services Manager - Texas Memorial Museum, Executive , Austin, Texas