Assistant Director of Marketing, Engagement & Guest Experience

Company: University of Texas at Austin
Location: Austin
Posted on: January 27, 2023

Job Description:

Job Posting Title:Assistant Director of Marketing, Engagement & Guest Experience----Hiring Department:University Housing and Dining----Position Open To:All Applicants----Weekly Scheduled Hours:40----FLSA Status:Exempt----Earliest Start Date:Feb 01, 2023----Position Duration:Expected to Continue----Location:UT MAIN CAMPUS----Job Details:General NotesBENEFITS: UT Austin offers a competitive benefits package that includes:
* 100% employer-paid basic medical coverage
* Retirement contributions
* Paid vacation, sick time, and holidays
Please visit our Human Resources (HR) website at https://hr.utexas.edu/ to learn more about the total benefits offered when you join our team!The Division of Student Affairs supports all members of the university community through our mission of developing programs and services that allow everyone to thrive and contribute to the dedicated excellence at the core of our institutional mission. We model diversity and inclusion by providing open, welcoming and inclusive environments in which to work, live and learn.PurposeResponsible for the development and implementation of the brand, marketing, and communication strategy for University Housing and Dining (UHD) dining operations.Responsibilities

• Develop and implement a comprehensive marketing and communication strategy for dining operations on campus that supports the UHD strategic plan, mission, and vision.
• In collaboration with Dining leadership, lead strategy, planning, and expansion of marketing mediums. Coordinate efforts with UHD Marketing and Communications team to enable a cohesive experience. Utilizing various avenues and resources, tell the story of dining to internal and external audiences.
• Serve as contributing member of the dining team by participating in meetings and collaborating with dining colleagues on marketing initiatives and merchandising tactics. Develop innovative marketing campaigns focused on driving sales.Partner with Dining leadership to increase Optional Meal plan sales, limited time offerings and other initiatives.
• Supervise members of the dining marketing and communication team by planning, assigning, and evaluating their work. Promote student employment within team and within dining operations. Collaborate with student groups.
• Create and utilize reporting and analytics infrastructure to improve marketing campaign performance. Analyze marketing programs and adjust strategy and tactics to improve effectiveness. Communicate regularly with Dining leadership.
• Build relationships with marketing peers across the university in support of UT-level initiatives. Serve as a department representative for university and student affairs communications teams.
• Serve as point of contact for media inquiries/requests.
• Perform work on multiple projects concurrently, under pressure of rigid deadlines and time limitations, at night, on weekends, and on holidays. Perform other duties as assigned.Required Qualifications
  • Bachelor's degree in communications, marketing, or related field
  • Five years of marketing or communications experience
  • At least three years of experience supervising a team
  • Demonstrated ability to work as a member of a team in a dynamic environment
  • Demonstrated skills in using data and analytics to drive decision makingRelevant education and experience may be substituted as appropriate.Preferred Qualifications
    • Four or more years supervising a team
    • Advanced degree in communications, marketing or related field
    • Six or more years of marketing and communications experience
    • Experience in institutions of higher education
    • Knowledge of food service industry
    • Experience with media relations
    • Budget management experience in fiscally conservative, limited resource situation
    • Pro-active, self-starter.
    • Excellent writing and editing skillsSalary Range$76,000 + depending on qualificationsWorking Conditions
      • Repetitive use of keyboard at a workstation
      • Lifting and moving
      • MayworkaroundstandardofficeconditionsWork Shift
        • Monday - Friday, workday and hours are subject to change based on business needs.Required Materials
          • Resume/CV
          • 3 work references with their contact information; at least one reference should be from a supervisor
          • Letter of interestImportantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
            • E-Verify Poster (English) [PDF]
            • E-Verify Poster (Spanish) [PDF]
            • Right To Work Poster (English) [PDF]
            • Right To Work Poster (Spanish) [PDF]----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

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