Sr. Director, Platform Product Management & Operations
Company: Visa
Location: Austin
Posted on: January 25, 2023
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Job Description:
Job Description
The OnDemand Services and Automation organization is focused on the
design, development and delivery of OnDemand solutions that elevate
the client experience, making engagement with Visa simple,
intuitive, and rewarding. The team manages Visa Online (VOL), a
global extranet platform that provides secure access to Visa
content, products and services for Visa clients and employees
around the world.
The Senior Director, Platform Product Management and Operations is
responsible for driving the vision, strategy and roadmap for the
global enterprise platform. S(he) will keep abreast of best
practices for B2B platforms as well as emerging technology trends
and leverage those findings to inform platform enhancements. The
Senior Director will envision and communicate the platform's
desired future state for enablement of clients, partners and
employees. S(he) will partner with OnDemand Product Management, CX
Design and Technology teams to bring new self-service experiences
to life through the portal. S(he) will focus on continuous value
creation and will execute on value capture opportunities. In
addition, the Sr Director will be accountable for the development
of the platform roadmap, including detailed backlog of features and
capabilities. Lastly, s(he) will manage the VOL Operations team
responsible for a broad set of activities including but not limited
to UI service/product integrations, onboarding of new web services
and certificate management, client access and delegated
administration, etc.
Key Responsibilities
This is a hybrid position. Hybrid employees can alternate time
between both remote and office. Employees in hybrid roles are
expected to work from the office two days a week, Tuesdays and
Wednesdays with a general guidepost of being in the office 50% of
the time based on business needs.
Qualifications
Basic Qualifications
--- 12 or more years of work experience with a Bachelor's Degree or
at least 10 years of work experience with an Advanced degree (e.g.
Masters/MBA /JD/MD), or a minimum of 5 years of work experience
with a PhD
--- A minimum of 8 years of experience leading Platform Product
Management preferably in the Banking, Payments or FinTech
industries
Preferred Qualifications
--- 15 or more years of experience with a Bachelor's Degree or 12
years of experience with an Advanced Degree (e.g. Masters, MBA, JD,
or MD), PhD with 9+ years of experience
--- Domain specific knowledge of SaaS platform product management.
Engineering background is desirable but not required
--- Demonstrated thought leadership and the aptitude for thinking
innovatively and creatively to deliver tangible client value and
business impact
--- Ability to envision desired platform end state and translate
platform strategy into concise long-term roadmap
--- Flexibility of making short- and long-term trade-offs across
different services and products in line with broad strategic vision
for the platform
--- Superior presentation and storytelling skills, with a keen
ability to communicate the platform vision and value story, and
build support across matrixed organization
--- Experienced in bringing the customer voice into the design and
delivering digital platform experiences that address client
needs
--- Strong problem-solving skills, with demonstrated analytical
rigor and attention to detail
--- Ability to manage multiple initiatives simultaneously and
ruthlessly prioritize to maximize value creation
--- Strong presence and ability to work collaboratively in an Agile
environment, and influence cross-functional and regionally
distributed teams
--- Effective management of different types of stakeholders and
their expectations, e.g. clients, service/product owners and
developers
--- Ability to engage architects early and often in researching
development of new features and capabilities
--- Strong interest in people growth and development to attract and
retain top talent
--- Ability to manage ambiguity and demonstrate resilience when
facing obstacles
--- Bias for action, self-starter mentality and growth mindset
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel5-10% of the
time.
Mental/Physical Requirements: This position will be performed in an
office setting. The position will require the incumbent to sit and
stand at a desk, communicate in person and by telephone, frequently
operate standard office equipment, such as telephones and
computers.
Visa is an EEO Employer. Qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender
identity, disability or protected veteran status. Visa will also
consider for employment qualified applicants with criminal
histories in a manner consistent with EEOC guidelines and
applicable local law.
Visa will consider for employment qualified applicants with
criminal histories in a manner consistent with applicable local
law, including the requirements of Article 49 of the San Francisco
Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire
into this position is 157,100.00 to 216,000.00 USD, which may
include potential sales incentive payments (if applicable). Salary
may vary depending on job-related factors which may include
knowledge, skills, experience, and location. In addition, this
position may be eligible for bonus and equity. Visa has a
comprehensive benefits package for which this position may be
eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA,
Life Insurance, Paid Time Off, and Wellness Program.
Keywords: Visa, Austin , Sr. Director, Platform Product Management & Operations, Executive , Austin, Texas
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