Customer Assurance Manager- Austin

Company: ROBERT MADDEN INDUSTRIES LTD
Location: Austin
Posted on: January 25, 2023

Job Description:

Job Details

Level
Experienced

Job Location
NAUS - AUSTIN, TX

Description

Robert Madden Industries, LTD.

About the Company:

Robert Madden Industries, LTD. is a heating and air conditioning wholesale distributor offering Carrier, Bryant, Payne, and Day and Night equipment alongside a generous line of parts and supplies. After 42 years in business, the company has 18 locations across the state of Texas. The company is uniquely situated in the market because it is large enough to serve many locations in Texas while retaining the family-owned feel that started it all in 1979.

About the Position:

Robert Madden Industries is seeking a motivated, energetic, and qualified professional to join the Technical Services Department.

Qualifications

Essential Responsibilities:

• Provide technical assistance to dealers/contractors and customers to analyze, recommend solutions to, and resolve problems concerning equipment installation and operation
• Training dealer/contractor personnel
• Facilitating resolution of consumer complaints
• Warranty administration and post-sales support
  Supervisory Responsibilities:
  
  • This position has no supervisory responsibilities
    Qualifications, Attributes, Education, and/or Experience:
    
    • Two-year HVAC/HVACR technical degree plus 5 years of appropriate fieldwork experience in installation, service, and maintenance of residential and commercial HVAC systems or a minimum of 10 years of appropriate fieldwork experience.
    • Should possess advanced skills and extensive troubleshooting HVAC/HVACR installation and maintenance problems
    • Strong analytical/problem-solving skills
    • Exceptional communication skills & interpersonal skills for dealing effectively with dealers/contractors and customers
    • Demonstrated teaching ability
    • Enjoy working in a fast-paced team-oriented environment
      
      Computer Skills:
      
      • Strong computer skills and familiarity with general personal computer software applications
        Travel Requirements:
        
        • Dealer visits
        • Job site visits
        • Additional travel throughout the distributorship's market territory as necessary to meet job responsibilities
          Compensation based on experience. The company provides excellent employee benefits, including a 401(k) plan and profit sharing.

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