Customer Assurance Manager- Austin
Company: ROBERT MADDEN INDUSTRIES LTD
Posted on: January 25, 2023
NAUS - AUSTIN, TX
Robert Madden Industries, LTD.
About the Company:
Robert Madden Industries, LTD. is a heating and air conditioning
wholesale distributor offering Carrier, Bryant, Payne, and Day and
Night equipment alongside a generous line of parts and supplies.
After 42 years in business, the company has 18 locations across the
state of Texas. The company is uniquely situated in the market
because it is large enough to serve many locations in Texas while
retaining the family-owned feel that started it all in 1979.
About the Position:
Robert Madden Industries is seeking a motivated, energetic, and
qualified professional to join the Technical Services
- Provide technical assistance to dealers/contractors and
customers to analyze, recommend solutions to, and resolve problems
concerning equipment installation and operation
- Training dealer/contractor personnel
- Facilitating resolution of consumer complaints
- Warranty administration and post-sales support
- This position has no supervisory responsibilities
Qualifications, Attributes, Education, and/or Experience:
- Two-year HVAC/HVACR technical degree plus 5 years of
appropriate fieldwork experience in installation, service, and
maintenance of residential and commercial HVAC systems or a minimum
of 10 years of appropriate fieldwork experience.
- Should possess advanced skills and extensive troubleshooting
HVAC/HVACR installation and maintenance problems
- Strong analytical/problem-solving skills
- Exceptional communication skills & interpersonal skills for
dealing effectively with dealers/contractors and customers
- Demonstrated teaching ability
- Enjoy working in a fast-paced team-oriented environment
- Strong computer skills and familiarity with general personal
computer software applications
- Dealer visits
- Job site visits
- Additional travel throughout the distributorship's market
territory as necessary to meet job responsibilities
Compensation based on experience. The company provides excellent
employee benefits, including a 401(k) plan and profit sharing.
Keywords: ROBERT MADDEN INDUSTRIES LTD, Austin , Customer Assurance Manager- Austin, Executive , Austin, Texas
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