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Assistant Manager Night Operations

Company: The University of Texas at Austin
Location: Austin
Posted on: January 24, 2023

Job Description:

Job Posting Title:
Assistant Manager Night Operations

Hiring Department:
Facilities Services

Position Open To:
All Applicants

Weekly Scheduled Hours:

FLSA Status:

Earliest Start Date:

Position Duration:
Expected to Continue


Job Details:
General Notes

You belong at The University of Texas at Austin, where you can help change the world at work while receiving competitive pay and great benefits!

What sets you apart when you join UT?

As a Longhorn, you'll be working for a globally recognized university. Your work will make a difference in the lives of faculty and staff, thereby enhancing the student experience. If you're the type of person who wants to know your work has meaning and impact, you'll like becoming a member of the Facilities Services team at UT.

What's more, the university fully promotes an equitable, diverse, and inclusive work environment. And with Facilities Services, you'll have opportunities to grow and learn. We believe that everyone has the potential to be a leader, and we offer comprehensive leadership training and development programs. We want to help you achieve your career goals, because our goal is for you to have a long and rewarding career with us.

What benefits do I receive with UT? The university offers an impressive benefits package including, but not limited to:

  • Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
  • Voluntary Vision, Dental, Life, and Disability insurance options
  • Generous paid vacation, sick time, and holidays
  • Teachers Retirement System of Texas, a defined benefit retirement plan, with 7.75% employer matching funds
  • Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
  • Flexible spending account options for medical and childcare expenses
  • Robust free training access through LinkedIn Learning plus professional conference opportunities
  • Tuition assistance
  • Expansive employee discount program including athletic tickets
  • Free access to UT Austin's libraries and museums with staff ID card
  • Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

    For more details on benefits, please see: and

    For more information, assistance with completing an application, or other questions about joining Facilities Services, contact Oscar Newman at

    Or call 512-789-0916.


    To provide for the supervision of custodial services and building services in assigned areas of the university. Assist in management of Custodial Services night shift operations. Work collaboratively to meet goals of division and department.

    • Assist in managing a large custodial services operation of 300+ staff members. Assist in developing and implementing strategic plan and goals. Speak to individuals and groups. Assist in enforcement and execution of university and department policies and procedures. Manage the planning, coordinating, setting priorities, and directing, through subordinates, of the custodial and related building operation services. Participate on committees and in meetings as needed.
    • Ensure standardized procedures for all services and processes. Inspect and document work. Administer Performance Evaluations for employees based on performance standards. Engage in frequent communication, coaching, counseling, redirection, and correction to ensure achievement of expected performance levels. Establish, monitor, and maintain viable inspection, corrective action, and follow-up programs. Promote and communicate unit's strategic objectives in terms all employees will understand.
    • Serve as customer liaison with building managers, building occupants, and work order contacts to address customer requirements and complaints. Work effectively with other facilities work units and employees. Be an effective problem solver. Provide excellent customer service and follow-through. Driving University owned vehicles to job sites will be required for this and most other functions.
    • Use communication and other interpersonal skills to bridge obstacles. Include relevant people in decision-making processes. Actively participate on teams. Work well with other individuals, and work groups to achieve best results and meet goals.
    • Direct workforce through subordinate supervisors to achieve consistently clean buildings, excellent curb appeal, and properly executed work orders. Manage event support functions.
    • Participate in training and developing competencies aligned with the work unit's strategic direction. Ensure employees are trained in these areas and more: new employee orientation, on-the-job training, customer service, safety practices, and leader development. Ensure working knowledge of employees upon implementing changes in policies, procedures, regulations, etc.
    • Ensure employees follow safety procedures in compliance with University, Facilities Services, and Custodial Services policies, procedures, and practices. Train employees in workplace safety practices and enhance safety awareness. Inspect work areas to detect existing or potential accident and health hazards and determine corrective or preventative measures.
    • Perform and oversee administrative tasks required to maintain accurate and timely records such as for labor entry, timekeeping, work scheduling, etc. Prepare and proofread correspondence. Ensure accuracy of all materials and document for which he/she is responsible. Fill in for night day operations manager as needed. Assist with inventories including equipment, room, hazardous materials, and computer inventories.
    • Other related functions as assigned. Special projects as assigned. Attendance and/or participation in meetings and events as required outside of normal shift. Occasional travel to conferences.

      Required Qualifications

      Associate degree or higher. Four (4) years of experience supervising employees. Four years of experience performing administrative duties. Proficient with basic computer software programs such as MS Windows, Word, Excel, Outlook, Adobe Acrobat, etc. Excellent written and verbal communications skills with the ability to deliver feedback effectively and express thoughts concisely. Excellent interpersonal and leadership skills, with proven ability to develop and motivate employees to meet and exceed performance standards. Must have a valid driver's license and an acceptable driving record as established in UTS157 Policy.

      Relevant education and experience may be substituted as appropriate.

      Preferred Qualifications

      Bachelor's degree or higher with more than four (4) years of supervisory experience in a custodial or facilities operations environment. Four years of experience managing projects. More than four years performing administrative duties. Advanced computer skills. Demonstrated ability to manage a variety of tasks simultaneously. Demonstrated ability to interact effectively with University administrators, deans, faculty, and staff in providing good client/customer service to the University community. Strong commitment to service excellence and continuous improvement. Knowledge of management techniques, including reporting, internal controls, personnel, and performance measures. Ability to review technical drawings for the purpose of determining the implications of construction and renovation projects on custodial operations.

      Driving Required

      This job requires a class "C" operator's driver's license. The applicant selected must provide a current three-year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

      Salary Range

      $65,722 + depending on qualifications

      Working Conditions
      Environmental Demands:
      • All weather conditions
      • May work around standard office conditions

        Physical Tasks:
        • Repetitive use of a keyboard at a workstation
        • Use of manual dexterity
        • Climbing of stairs
        • Climbing of ladders
        • Lifting and moving

          Additional Working Conditions

          Work in dynamic, multi-task environment. Deadline pressure. Direct customer contact. Work as team member and with sensitive/confidential info. Security sensitive.

          Work Shift

          Monday to Friday, 5:00 PM to 2:00 AM. Depending on operational needs the shift may start earlier or later occasionally.

          Required Materials
          • Resume/CV
          • 3 work references with their contact information; at least one reference should be from a supervisor
          • Letter of interest

            Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

            Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

            Employment Eligibility:
            Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

            Retirement Plan Eligibility:
            The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

            Background Checks:

            A criminal history background check will be required for finalist(s) under consideration for this position.

            Equal Opportunity Employer:

            The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

            Pay Transparency:

            The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

            Employment Eligibility Verification:

            If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.



            The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
            • E-Verify Poster (English) [PDF]
            • E-Verify Poster (Spanish) [PDF]
            • Right To Work Poster (English) [PDF]
            • Right To Work Poster (Spanish) [PDF]


              Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

              The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Keywords: The University of Texas at Austin, Austin , Assistant Manager Night Operations, Executive , Austin, Texas

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