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AI Delivery Manager (Healthcare)

Location: Austin
Posted on: January 24, 2023

Job Description:

About ClosedLoop: is healthcare's data science platform. Purpose-built and dedicated to healthcare, we make it easy for healthcare organizations (HCOs) to use AI to improve outcomes and reduce costs. Our platform combines an intuitive end-to-end machine learning platform with a comprehensive library of healthcare-specific features and model templates.
We're the leader in delivering unbiased accuracy and explainable AI healthcare solutions. Regardless of whether our customers have extensive data science teams or are just starting out, our products are engineered to help them harness the power of AI to improve patient outcomes, achieve clinical excellence, and enhance business success. What sets us apart is our commitment and ability to deliver AI solutions at-scale in healthcare.
We're ready to help change the world. Are you? Come join us!
About the Role:
ClosedLoop is looking for an AI Delivery Manager to expand our Delivery teams. Do you want to help us improve our A+ and A customer ratings for Relationship, Culture, Loyalty, and Value? Our team is focused on helping healthcare organizations achieve their AI goals through use of the ClosedLoop platform. You will work closely with a portfolio of clients, and own the customer journey from onboarding, to adoption, through expansion. You will be the primary point of contact with both senior executives and end users across clinical and analytical teams focused on some of the most important, and impactful use cases around. You are a polished communicator, technically astute, with outstanding project management and organizational skills. And you will manage cross-functional teams, from our talented Data Scientists to Clinicians, to exceed expectations and provide tangible and timely value for each customer. You're an advocate for the company, and the voice of the customer. If that sounds awesome to you, then we want to hear from you!
Requirements / Responsibilities:

  • Deeply understand the business and goals of your clients
  • Own the project planning, implementation processes for customer communication, and account updates
  • Build strong relationships with business, clinical, analytical, and technical personas with our customers
  • You will need to be analytical, a fast learner, as well as have an appetite and aptitude for Healthcare, and Data Science.
  • You will need to meet your customer's needs, take ownership, and take prompt action.
  • Develop and implement strategies to drive adoption and expansion
  • Communicate with sales to identify and convert upsell opportunities
  • Work closely with our Data Science team to deliver content towards meeting a customer's goals on a weekly or appropriate basis
  • Work with product and support engineers to deliver solutions to technical issues, product feature requests, and other basic business needs
  • Continually collect and monitor customer health, engagement, and impact metrics
  • BE THE VOICE OF THE CUSTOMER as someone who works directly with our customers, you should feel responsible for advocating for their needs. You will work with internal stakeholders to identify opportunities to improve the product.


    • You have 2-5 years of experience in a consulting, project management and/or customer success role
    • You've built productive customer relationships in an enterprise setting
    • Strong presentation, meeting facilitation, and written communication skills
    • Experience working with senior and executive level customer contacts
    • Demonstrated ability and desire to work and excel in fast-paced environment
    • Excellent multitasking and project management skills

      Bonus Qualifications:

      • You have experience working specifically in data analytics, data science or similar industry
      • Experience working in healthcare. Added bonus for working with healthcare data analytics, or experience in the health tech space

        Why ClosedLoop:

        • Competitive salary
        • Equity
        • 100% company-paid health insurance for medical, dental, and vision for employees and their families
        • HSA & FSA options
        • Short & long-term disability
        • Life insurance
        • 401k plan
        • Flexible PTO
        • Parental leave
        • Remote work

          Employee Testimonials:

          • "Exciting place to work! - Company has a great vision for the role of machine learning (and AI) in healthcare. Exciting to go to work every morning!"
          • "Work Hard and Feel Rewarded - The CEO and CTO have total faith in their team, and the employees ideas and opinions are highly respected and listened to. The passion for our company's mission is contagious from the executive team, which makes our high standards fair and rewarding."
          • "Room to thrive"
          • "Passionate People, Supportive Environment, & Strong Vision"

Keywords:, Austin , AI Delivery Manager (Healthcare), Executive , Austin, Texas

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