Posted on: November 26, 2022
At Applebee's You'll discover a balance between work life and
personal life, as well as a wealth of benefits for your health,
future, family and happiness. Why you'll like it: You'll be the Big
Apple, with an opportunity to plant seeds and watch them grow!
You'll solve problems. You'll get to show your ability to handle
the stress and rise above. You'll be a role model. You'll get to
set the tone for the operation of your Applebee's. Duties:
1. Manage Restaurant Environment; Ensuring prompt, friendly service
according to company guidelines.
Breed a culture using the Vision / Mission statement to guide
Teamwork, Results, Integrity, and Passion for Service, Fun,
Balance, Innovation and being Guest Driven.
Ensure the immediate response and correction of all verbal guest
complaints by self and staff. Refers all verbal and written guest
complaints to AD.
Ensure guest contact as a priority with self and staff utilizing a
target goal of 100% table visitation.
General Manager teaches and enforces alcohol awareness. Builds a
positive relationship with local authorities by seeking their
assistance in alcohol related issues.
Maintains adequate inventory levels.
Ensures product preparation and presentation uncompromisingly
meeting company standards.
Actively participates in the community to increase sales and
enhance the awareness of Applebee's and Apple Houston
Implements and executes all incentive contests and educates
associates on promotions and new menu offerings.
Effectively oversees/schedules associates to meet sales
Maintains effective safety and security programs according to
company policy and government
Promotes and manages restaurant organization, cleanliness and
Institutes preventative maintenance of all equipment and building.
Immediately corrects needed repairs.
Advises AD of any non-routine situations.
Communicates with other managers daily through management log and
shift change meetings
Complies with all labor laws including but not limited to ensuring
all associates including Non-Exempt Managers receive the
appropriate rest and meal breaks
Ensuring Non-Exempt Managers maintain work hours within established
Completes all other assigned duties and responsibilities. 2.Manages
Associate Performance - Ensuring quality recruitment and referrals
of potential management candidates.
- Adhering to and promoting A.I.I. training procedures of new
- Maintains a trained staff through effective use of employment
orientation, individual training sessions, asssociate meetings and
implementation of company policy.
- Develops an environment of constant development of managers and
associates, including informal ongoing reviews as well as written
evaluations every six months. Responsible for ensuring PIP/ARMS for
hourly associates is conducted appropriately every April and
- Assesses the effectiveness of associates, provides candid, fair
feedback on a regular basis, and continuously works with associates
on their areas of development.
- Ensures correct staffing levels, utilizes SQII and patterned
- Selects new associates based on competency identification, not
- Ensuring exit interviews are conducted on all terminating
- Demonstrates proper execution of training systems as outlined by
the company while emphasizing the importance of training to
management and associates.
- Ensuring acceptable associate performance and documents
situations that require or could lead to disciplinary or corrective
action. Institutes progressive discipline when appropriate.
- Conducts weekly management meetings. Conducts safety and Expert
- Ensuring compliance with company policies, practices and
procedures. Communicates all changes to all associates.
- Ensuring timely performance one on ones with all associates with
written evaluations every six months.
- Work with Non-Exempt Managers on improving organizational and
effective time management skills
- Acts as coach to all associates. 3. Maintain Controls. A.
Ensuring restaurant administrative and accounting duties are
B. Maintains and controls the assets of the company.
C. Ensuring the compliance with the local, state and federal laws,
regulations and guidelines.
D. Ensuring the restaurant is meeting or exceeding operating
E. Manages all service contracts to ensure that routine and
preventative maintenance occurs. Follows through on all work and
billing. Completes competitive survey of regional purveyors to
ensure fairness in billing.
F. Monitors and manages capital expenditures within the
G. Analyzes systems and procedures with the AD for continual
improvement of earning goals.
H. Ensures all cash handling procedures are adhered to.
I. Performs and analyzes weekly food and liquor inventories/costs
and immediately correct deficiencies
J. Responsible for preparing/overseeing and submitting of accurate
daily/weekly/monthly paperwork to the AD, VP of Ops, accounting and
payroll departments and various other administrative departments.
4. Development A. Inspires cooperation and teamwork from management
and associates by building a culture derived from Applebee's
B. Is guest focused and promotes the team to be.
C. Completes all assignments and duties properly and on
D. Demonstrates strong organizational skills
E. Completes all assignments and duties properly and on
F. Develops goals and action plans for personal/professional
G. Provides a role model for managers and associates.
H. Exhibits a professional image.
I. Is a subject matter expert on all store related technology.
Prior management experience in a similar organization, preferably a
college graduate with a two or four year degree in business or
hospitality management. Has successfully demonstrated leadership
abilities as evaluated by current GM/AD/VP and hourly associates
and the business acumen to operate successfully a high volume
Keywords: Applebees, Austin , General Manager, Executive , Taylor, Texas
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