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Customer Service Manager (CSM) - Austin, TX

Company: Cosentino
Location: Austin
Posted on: November 26, 2022

Job Description:

*What are we looking for*

At Stone Systems (www.stone-systems.com) we are looking for a *Customer Service Manager *for our Shop located in *Austin*,*Texas* who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

*What you will do*

The *Customer Service Manager *position coordinates and controls the activities of the customer service team to maintain and ensure customers are serviced promptly and properly by training and managing staff effectively. They are also responsible for meeting organizational and operational objectives.

Job Expectations

* Direct the daily operations of the customer coordinators.
* Plan, prioritize, and delegate work tasks to ensure proper functioning of the department
* Maintain high customer service levels.
* Enforce customer service policies and procedures.
* Handle complex and escalated customer complaints and service issues.
* Monitor accuracy of reporting and data base information.
* Identify and implement strategies to improve quality of service, productivity, and profitability.
* Coordinate and manage customer service projects and initiatives.
* Complete job in Job Tracker and supplier sites when necessary.
* Manage and evaluate staff performance.
* Identify and address staff training and coaching needs.
* Update Daily Operational Dashboard.
* Promotes cooperation and commitment within a team to achieve goals and deliverables
* Partner with People Department to maintain office policies as necessary
* Other duties as assigned by management

*What you need to succeed*

*EXPERIENCE*
Required:

* 5+ years of customer service experience
* 2+ years in a managerial role

Desired:

* 1+ year(s) of work experience in the stone industry

*EDUCATION*
Required:

* High School Diploma/GED

Desired:

* Associate Degree in Business or related areas

*KNOWLEDGE*
Required:

* Proficiency in Microsoft Office (Excel, Outlook, etc.)

*SKILLS*
Required:

* Ability to multi task and work in an extremely fast paced environment
* Excellent communication skills, both verbal and written.
* Ability to multitask
* Customer Service oriented

*PREFERRED BEHAVIORS*
Required:

* Self-confidence
* Flexibility
* Initiative
* Safety oriented

*What we do offer*

Stone Systems (www.stone-systems.com) is the largest network of commonly owned stone fabrication shops in North America. Currently, there are 10 Stone Systems shops throughout the US. The company is part of the Cosentino group (www.cosentino.com), a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stone industry. In addition to having the largest production capacity of any manufacturer of quartz and other surfacing products, Cosentino also has a worldwide distribution network.

*About Cosentino*

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.

_Cosentino is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics."_

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* Austin, TX 78744: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer Service: 5 years (Preferred)
* Management: 3 years (Preferred)

Work Location: One location%58047475%

Keywords: Cosentino, Austin , Customer Service Manager (CSM) - Austin, TX, Executive , Austin, Texas

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