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Reservations Manager

Company: Fairmont Austin
Location: Austin
Posted on: November 25, 2022

Job Description:

Reservations Manager
Reporting to the Director of Revenue Management, responsibilities and essential job functions include but are not limited.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
- Consistently offer professional, friendly and engaging service
- Lead and manage all aspects of the Reservations department and ensure all service standards are followed
- Manage and coordinate all group and individual reservations
- Maintain close liaison with the Sales, Conference, and Accounting teams
- Produce daily, weekly, monthly and quarterly reports as required
- Attend pre-convention meetings and revenue management meetings as required
- Maintain accuracy of information/data and enhance automation efforts in reporting tools
- Assist in the management of rooms inventory to maximize rooms revenue,
- Assist in the implementation of hotel sales strategies in the reservation and inventory systems,
- Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
- Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
- Assist with training of new associates as necessary on reservations tools
- Balance operational, administrative and Colleague needs
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Your experience and skills include:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

- Strong communication skills, both verbal and written
- Previous leadership experience in a similar role required
- Previous experience with a Property Management system required
- Experience with Opera PMS, Passkey GroupMax & Opera Sales and Catering preferred
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all time Associated topics: bell attendant, concierge, desk, host, inn, lobby, luggage, mason, plaza, terrace

Keywords: Fairmont Austin, Austin , Reservations Manager, Executive , Austin, Texas

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