Reservations Manager
Company: Fairmont Austin
Location: Austin
Posted on: November 25, 2022
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Job Description:
Reservations Manager
Reporting to the Director of Revenue Management, responsibilities
and essential job functions include but are not limited.
What is in it for you:
- Employee benefit card offering discounted rates in Accor
worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property
and across the world!
- Ability to make a difference through our Corporate Social
Responsibility activities, like Planet 21
What you will be doing:
- Consistently offer professional, friendly and engaging
service
- Lead and manage all aspects of the Reservations department and
ensure all service standards are followed
- Manage and coordinate all group and individual reservations
- Maintain close liaison with the Sales, Conference, and Accounting
teams
- Produce daily, weekly, monthly and quarterly reports as
required
- Attend pre-convention meetings and revenue management meetings as
required
- Maintain accuracy of information/data and enhance automation
efforts in reporting tools
- Assist in the management of rooms inventory to maximize rooms
revenue,
- Assist in the implementation of hotel sales strategies in the
reservation and inventory systems,
- Maximize revenues by ensuring all Reservation Agents are
knowledgeable in room product and hotel services
- Ensure effective productivity of all Colleagues through staff
scheduling and adhering to budget guidelines
- Assist with training of new associates as necessary on
reservations tools
- Balance operational, administrative and Colleague needs
- Assist guests regarding hotel facilities in an informative and
helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Your experience and skills include:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions:
- Strong communication skills, both verbal and written
- Previous leadership experience in a similar role required
- Previous experience with a Property Management system
required
- Experience with Opera PMS, Passkey GroupMax & Opera Sales and
Catering preferred
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced
environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and
courteous at all time Associated topics: bell attendant, concierge,
desk, host, inn, lobby, luggage, mason, plaza, terrace
Keywords: Fairmont Austin, Austin , Reservations Manager, Executive , Austin, Texas
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