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Director of Event Sales and Services

Company: Fairmont Austin
Location: Austin
Posted on: November 25, 2022

Job Description:

Director of Event Sales and Services

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Director of Event Sales and Services will ensure an engaged team, efficient operations - and offerings that exceed the expectations of every client.

What you will be doing:

- Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Direct and manage all activity related to the Catering office, ensuring all service standards are followed
- Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution
- Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
- Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
- Conduct site inspections as required
- Ensure that function bookings, group resumes and event contract are prepared and distributed accurately and efficiently
- Finds ways to maximize revenues and identifies up-sell opportunities for own and other departments
- Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients
- Participates in regional Events meetings and in corporate committees as required
- Leads the relationship to the in-house A/V provider ENCORE
- Work closely with the Director of Food & Beverage to prepare monthly forecasts
- Leads daily, weekly and monthly meetings as required, including EO, Resume, CS Meeting
- Makes sure that the Meeting Planner surveys are conducted in a timely manner and follows up internally in order to improve the results YOY
- Is accountable for achieving excellent Colleague Engagement Survey results
- Works closely with the Regional Sales Team to ensure all contractual terms agreed upon are carried out to maximize function space for highest profitability for the hotel and to live up to the high expectation of the conveners.
- Establishes strategic action plans to achieve Revenue, Meeting Planner and CES goals
- Balance operational, administrative and Colleague needs
- Follow departmental policies and procedures
- Follow all safety policies
- Other duties as assigned
Your experience and skills include:

- 3-5 years of previous leadership experience in upscale hotel industry. Preferably catering and conference planning, executing large, high profile food and beverage events
- Computer literate in Microsoft Window applications, Opera Sales & Catering, Property Manager and other relevant computer applications strongly recommended
- University/College degree in a related discipline required
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Your team and working environment:

- Fast-paced, upscale, luxury hotel
- Hospitality employees worldwide making this a great place to develop lifelong connections

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Associated topics: branch manager, director of sales, management, manager of sales, principal, sales executive, sales management, shift lead, team leader, territory manager

Keywords: Fairmont Austin, Austin , Director of Event Sales and Services, Executive , Austin, Texas

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