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Program Manager- APAC Finance & Accounts

Company: WorldStrides
Location: Austin
Posted on: November 25, 2022

Job Description:

WorldStrides is the largest and one of the most trusted educational student travel and education abroad companies in the US, providing a variety of educational travel programs to more than two million elementary, middle, high school, college, and graduate students since 1967. The WorldStrides mission is to ignite personal growth through educational travel and study abroad. Our WorldStrides Higher Ed division, including ISA and TEAN, aims to transform college-level students through international education experiences, while supporting and empowering institutional partners.

This full-time position will require the employee to serve as Region and Account Manager for all study abroad locations in the Asia & Pacific Regions, serving as a point of contact for all inquiries related to program and student finances. This position will work closely with the Program Manager, Product Lead, and Resident Director on the following:


  • Invoice students and universities, collect payments, track outstanding balances, follow up to collect late payments
  • Process financial aid forms track disbursements of student aid
  • Set up and track payment plans
  • Keep track of program finances and make sure that students have all program related costs covered
  • Review and approve invoices to be paid out to host universities, housing agencies, and other international vendors
  • Apply and collect cancellation fees in case of late withdrawal
  • Manage and track promotional discounts
  • Issue refunds


  • Maintain the financial details in student accounts within CRM system
  • Process withdrawals, deferrals, and program changes
  • Update program contracts and other financial forms provided to students

    Customer Service

  • Advise about financial aid, 529 plans, payment plans, and other forms of tuition assistance
  • Answer questions about the cancellation policy
  • Provide price breakdowns


  • Work closely with Program Managers, Product Managers, and Resident Staff teammates reviewing program operations, and assist with making improvements and implementing changes
  • Collaborate cross-divisionally, assisting team members of other departments that need information about student or program finances
  • Serve as on-call staff member as required.
  • Willingness to take on new responsibilities, program locations, and projects as deemed necessary for the position by ISA Management

    Austin, Texas

  • Bachelor's Degree
  • A detail-oriented person who excels at multi-tasking, program details, and managing accounts and financials
  • Solid organizational style, ability to learn and adapt to company systems and protocol
  • A passion for international education and enjoys working both individually and with a team
  • Microsoft Excel and other applicable experience


  • Experience studying, living, and/or working abroad

    Not Eligible

Keywords: WorldStrides, Austin , Program Manager- APAC Finance & Accounts, Executive , Austin, Texas

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