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Regional Facility Manager

Company: US AMR-Jones Lang LaSalle Americas, Inc.
Location: Austin
Posted on: September 24, 2022

Job Description:

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Regional Manager, Facilities

Job Summary

Our RFMs oversee large Corporate Real Estate portfolios for one of JLL's biggest and most dynamic clients. They lead our teams to ensure the top-quality delivery of Facility Management Operations while also providing peer support to many other functions of our business, including Project Management, Occupancy Planning, Moves and a range of specialist programs. They own their relationships with client leaders, providing Integrated Facility Management (IFM) thought leadership, innovation, best practices, financial planning, trend analysis and everything it takes to make our service delivery better over time. They are responsible for meeting all contract deliverables in their geographical area, including operational up time, cost savings, energy consumption reduction initiatives, and service improvements. Above all, they mobilize a diverse team of FM staff to create services and environments in which our client's employees can be totally productive.

Job Responsibilities

Relationship Management

  • Single point of JLL contact for your two-in-a-box client counterpart, enabling them to access all JLL services, and accountable for the relationship
  • Maintain high client, customer, and user satisfaction with services provided, measured through KPIs and satisfaction surveys
  • Ensure effective integration of all JLL services across all sites to ensure seamless delivery to the client and drive a one-team mentality
  • Interface and develop relationships with peers in the Americas and other regions to ensure consistent delivery of global initiatives and practices
  • Assure local strategies are aligned with our client's broader strategic goals for the workplace
  • Partner with on-account, other JLL and client experts to ensure consistent deployment of programs and initiatives across a geography
    Financial Management
    • Collate and manage Area-level operating budgets, tracking Operating Expenses, and providing input to Capital Expenditure planning
    • Coordinate site teams to think frugally, drive savings initiatives and keep savings tracker updated with all proper documentation
    • Activate energy savings and maintain accurate consumption data
    • Understand JLL's total service offering and identify opportunities to introduce new products or solutions
      People Management
      • Hire, coach and develop a diverse, cross-functional team, ensuring everyone is included and can achieve their full potential at JLL
      • Maintain succession plans composed of internal and external talent, so that our team grows stronger through time
      • Build a culture of excellence in people management so that every employee receives the leadership input they need and rigorous standards of fairness are applied
        Operational Management
        • Achieve contractual requirements and account annual goals including but not limited to work order management metrics and all contractual KPI goals
        • Partner with experts to deliver energy reduction and sustainability programs.
        • Develop specialty interests / expertise and lead initiatives across the Americas portfolio, supporting RFM peers
        • Maximize the use of technology systems to create efficiency and enable insight
        • Produce and present a Monthly Business Review encapsulating performance against scope and expectations, and highlighting risks and opportunities
        • Ensure compliance to all statutes and standards, minimizing risk to JLL and client employees
          Knowledge, Skills & Abilities
          • 10+ years Facility Management experience, ideally in a CRE setting
          • Travel required, approximately 20-30% depending on client or account requirements
          • Experience with managing large, dispersed teams
          • Proficiency in people management and development
          • Prior experience with CMMS systems, Corrigo an advantage
          • Excellent communication, time management and organizational skills
          • Strong interpersonal skills and problem-solving ability
          • Executive presence
          • Ability to extrapolate intelligence from data
          • Desire to grow your career within JLL
            Benefits:

            Our benefits are a good reason to come to JLL.

            We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people, and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

            Benefits to eligible employees, include:
            • 401(k) plan with matching company contributions
            • Medical, Dental & Vision Care
            • 6 weeks of paid parental leave at 100% of salary
            • Paid Time Off and Company Holidays
            • Flexible Work Arrangements may be available
            • Executive Benefits
              What you can expect from us

              We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

              Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

              We can't wait to see where your ambitions take you at JLL. Apply today!

              JLL Privacy Notice

              Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

              For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

              For additional details please see our career site pages for each country.

              For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

              This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

              Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Keywords: US AMR-Jones Lang LaSalle Americas, Inc., Austin , Regional Facility Manager, Executive , Austin, Texas

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