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Assistant Fairmont Gold Manager

Company: Accor Hotels
Location: Austin
Posted on: September 24, 2022

Job Description:

Assistant Fairmont Gold Manager

As the Assistant Fairmont Gold Manager, you will show your leadership and interpersonal strengths to maximize the Fairmont Gold Experience, and ensure an exceptional guest journey. At Fairmont Austin, our exclusive lifestyle hotel floor, Fairmont Gold, is a privileged hotel-within-a-hotel experience. Our dedicated Fairmont Gold team strives to deliver the highest level of personalized service to each Fairmont Gold guest. The VIP service begins the moment you arrive at the specially reserved reception desk on the private Fairmont Gold floor.

What is in it for you:

  • Paid time off
  • Medical, Dental and Vision Insurance, 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and Educational Assistance for further development
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:
    • Assist the Fairmont Gold Manager with leading all aspects of the Fairmont Gold Experienceand ensure all service standards are followed with friendly and engaging service
    • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
    • Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
    • Weekly reporting of department labor hours in accordance with forecast and budget
    • Monthly reporting of Fairmont Gold expenditures, profit and loss statements, and upsell revenue
    • Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan the department and staffing accordingly
    • Work with the Executive Chef and Culinary Team to ensure thorough execution of the Fairmont Gold Lounge menu presentation
    • Handle guest concerns and react quickly, logging and notifying proper areas
    • Develop department onboarding program and train all Fairmont Gold colleagues
    • Develop and maintain strong guest relationships to ensure brand loyalty
    • Provide exceptional Concierge information to our guests about local and area attractions
    • Other duties as assigned

      Your experience and skills include:
      • Service focused personality is essential and previous leadership experience required
      • Prior experience working with Opera or a related system
      • Experience working in a Food & Beverage setting
      • Proven ability to build and maintain good relationships with all stakeholders
      • Communicate thoughts, actions and opportunities clearly with strong networking skills
      • Ability to lead by example, believe in a strong team culture and set the scene for high performance

        Your team and working environment:

        Austin's premier luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

        Our commitment to Diversity & Inclusion:

        We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

        Why work for Accor?

        We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
        By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

        Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Keywords: Accor Hotels, Austin , Assistant Fairmont Gold Manager, Executive , Austin, Texas

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