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Director of Engineering (Services)

Company: USAA
Location: Dripping Springs
Posted on: September 24, 2022

Job Description:

Purpose of Job

We are currently seeking a talented Director of Engineering (Services) for our location in Austin, Texas.

Join the team that's helping better drivers to earn better car insurance rates. Noblr, now a USAA company, is smart, app-powered car insurance that empowers its members to personalize their monthly car insurance rates using their smartphones. Our members log their trips with the Noblr app, get driving insights that help them continuously improve, and earn rewards for responsible driving. Our goal is to build a safe-driving community through responsible driving.

Directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Provides high level consultation and influence on technical solutions. Leads and directs change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Contributes to and executes long- and short-term strategic direction. Advises senior management and provides input to aide in decision making.

Job Requirements


USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.


  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.
  • Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
  • Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams.
  • Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities.
  • Develops and oversees metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).
  • Creates a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets.
  • Oversees the creation and execution of departmental budgets and forecasts for applicable technology support function.
  • Oversees the availability management of technology solutions / domains by applying strong change and incident management practices.
  • Works across multiple functional areas and influences future business strategy to be able to best utilize available technology support functions as well as future ones.
  • Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support.
  • Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs.
  • Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives
  • May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts. MINIMUM REQUIREMENTS
    • Bachelor's degree OR 4 additional years of related experience beyond the minimum required.
    • 8 years of experience in a technology function to include 3 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment.
    • Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.
    • Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development.
    • Experience conducting cost benefit analyses and leveraging results to drive technology support solutions.
    • Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details.
    • Previous experience managing multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses.
    • Experience and ability to drive a culture of quality and personal accountability through technology support teams.
    • Demonstrated experience in vendor contract management and management of distributed development teams and resources.
    • Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function.
    • Advanced facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams and Senior/Executive leaders.
    • Experience in inspiring, leading, and defining vision, strategy and organizational change.
    • Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization.
    • Demonstrated ability to influence change at the executive level and team level.
    • Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.
    • Understanding of Legislative and Regulatory Compliance Requirements. PREFERRED QUALIFICATIONS
      • 8+ years of API development experience.
      • 2+ years of experience in managing engineering teams as an Engineering Manager or you are in transition to this role.
      • 8+ years of experience in building secure, scalable, reliable, and available API services for internal and external entities.
      • 8+ years of experience with API Security and Identity protocols (OAuth, SAML, and SSO).
      • 8+ years of experience in Java, relational and NoSQL, and caching technologies.
      • 8+ years of experience in using AWS ecosystem.
      • Experience with hashing and encryption/ decryption algorithms.
      • Experience taking ideas from concept to market.
      • Recent experience working in a startup. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


        USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $135,200 - $243,500 (this does not include geographic differential it may be applied based on your work location). Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

        Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift Premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.


        At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please visit USAA Total Rewards for more details.

        Relocation assistance is available for this position.

Keywords: USAA, Austin , Director of Engineering (Services), Executive , Dripping Springs, Texas

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