Director, Product Management, Commerce Platform Services
Company: Roku, Inc.
Posted on: September 23, 2022
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the US, and we've set our
sights on powering every television in the world. Roku pioneered
streaming to the TV. Our mission is to be the TV streaming platform
that connects the entire TV ecosystem. We connect consumers to the
content they love, enable content publishers to build and monetize
large audiences, and provide advertisers unique capabilities to
From your first day at Roku, you'll make a valuable - and valued -
contribution. We're a fast-growing public company where no one is a
bystander. We offer you the opportunity to delight millions of TV
streamers around the world while gaining meaningful experience
across a variety of disciplines.
About the team
The Consumer payments and Care team has driven hyper-growth
inonline subscriptionsthrough the deployment of an
in-streaming,on-TV purchase experience. All of these sales are
direct-to-consumer (DTC/D2C). Multiple teams across Roku have
parallel initiatives, across multiple consumer surfaces, including
TV, web, mobile, and voice, to sell directly. These parallel teams
have built unique approaches for selling access to digital content
Subscription Video on Demand/Transactional Video on Demand
(SVOD/TVOD), company branded devices, and shoppable on-device ads.
Each team has deployed a commerce stack for discovery,
personalization, and commerce services.
The leader in this role will re-imagine, deploy, drive, and own the
creation and implementation of a commerce platform to address the
unique needs of direct-to-consumer initiatives across Roku. The
platform this leader establishes willenable Roku to effectively:
differentiate products sold direct-to-consumer from other
distribution channels; enable sales through other digital
platforms; and, expand into non-US markets. This product leader
will lead other product leaders through thought leadership and
influence, driving results in a 0 to 1 approach.
About the role
The successful candidate will be motivated by the ability to play a
significant role in ensuring that Roku is successful in scaling its
direct-to-consumer businesses while continuing its long-held
reputation of exceeding customer expectations. The ideal
candidatehas end-to-end experiencein eCommerce, including shopping
carts, checkout flows, fulfillment services, inventory management,
and order management. Skills in migrating older platforms into a
new platform are also very useful. An understanding of related
services, such as billing & payments, analytics and operations, and
follow-on customer care is also a strong plus. Experience in
scaling an eCommerce platform globally and on mobile apps is
We're looking for leaders who are passionate about providing
exceptional products, thinking globally, and innovating on behalf
of Roku and its customers.The candidate is a seasoned product
manager, with an understanding of common platform architecture, a
head for business, and a pragmatic, data-driven, strategic approach
to problem-solving.They will have the ability to influence leaders
across different business and functional teams. They will have
proven the ability to establish credibility at the executive level
and with key partners and experience gaining consensus and approval
for product planning efforts across multiple functional
What you'll be doing
- Drive product management for Commerce initiatives across
several business areas and countries
- Design common features for commerce, across multiple
- Create detailed feature guides that capture business use cases,
goals, anticipated KPIs and requirements.
- Prioritize roadmap based on overall company goals
We're excited if you have
- 8+ years in a senior product management role within DTC
- Experience with commerce platforms such as Shopify, Big
Commerce, Adobe Commerce (Magento)
- Experience with MarTech platforms such as Braze
- Understanding of physical fulfillment integrations
- Data driven and pragmatic with excellent written and verbal
- Experience with agile methodology and processes.
- Ability to present and convey key insights effectively to
- Ability to engage business leaders in thoughtful debates on
issues, plans, and solutions.
- Flexible to changing development cycles and to maintain calm in
the face of uncertainty.
- Strong leadership skills with ability to motivate teams outside
of your direct purview.
- Experience with Asana, Confluence, Jira, Miro, and Airtable a
- MS/BS ideally in Computer Science/Engineeringand/or business
The Roku Culture
Roku is a great place for people who want to work in a fast-paced
environment where everyone is focused on the company's success
rather than their own. We try to surround ourselves with people who
are great at their jobs, who are easy to work with, and who keep
their egos in check. We appreciate a sense of humor. We believe a
fewer number of very talented folks can do more for less cost than
a larger number of less talented teams. We're independent thinkers
with big ideas who act boldly, move fast and accomplish
extraordinary things through collaboration and trust. In short, at
Roku you'll be part of a company that's changing how the world
We have a unique culture that we are proud of. We think of
ourselves primarily as problem-solvers, which itself is a two-part
idea. We come up with the solution, but the solution isn't real
until it is built and delivered to the customer. That penchant for
action gives us a pragmatic approach to innovation, one that has
served us well since 2002.
To learn more about Roku, our global footprint, and how we've
grown, visit .
Keywords: Roku, Inc., Austin , Director, Product Management, Commerce Platform Services, Executive , Austin, Texas
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