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City Manager, Austin

Company: Velocity Black
Location: Austin
Posted on: September 23, 2022

Job Description:

Velocity, one of the world's fastest growing technology companies, is looking for an Austin City Manager to join the company as it embarks on the next exciting phase of its journey: scale-up.

The Company

Velocity harnesses the power of artificial intelligence, the warmth of human experts, and the convenience of the latest interfaces to help high performance people realise the full potential of their lives.

Backed by $28mn in venture capital, we are one of the world's fastest growing companies - the the Financial Times ranked us the 32nd fastest growing company headquartered in Europe over the last 4 years. We have delivered in over 60 countries for a membership whose net worth is over $300 billion.

Velocity Black offers a simple customer experience, harnessing human experts and artificial intelligence to streamline time-consuming tasks that once required multiple apps and services. We have reimagined discovery, access, and booking for 21st century life - welcome to the conversational interface.

By harnessing 24/7 chat, AI and mobile payments, we help our customers do more and be more in the digital age - from access to the most exclusive restaurants, to guaranteed upgrades at the world's finest resorts to sourcing the most sought-after luxury goods. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

By offering inspiration, recommendation, and fulfilment in one place across multiple verticals, Velocity becomes a one-stop shop, and an integral part of our members' lives.

What unites us are the values we share: the relentless pursuit and celebration of excellence, realising the full potential of our lives and impacting the world in a positive way.


The Role - Austin City Manager

  • You will be responsible for the delivery of our promise to our members in Austin - 'localising the core DNA of Velocity Black'.
  • Leveraging the global reach, resources and brand of Velocity Black with granular local expertise and up to the minute knowledge of the best Austin has to offer in order to develop the local member community.
  • Growing the community of high performance, HNW members in your Austin.
  • Responsible for hiring, training, managing and nurturing talent in your city, with a primary focus on membership community growth, as well as fine dining and local event specialists.
  • Managing the P&L for your city, ensuring it is utilised with the highest ROI with regard to maximising the relevant KPIs.
  • Overseeing the conceiving of and execution of regular member events at inspired locations in your city.
  • You will work closely with our Membership, CRM, and Operations teams to ensure frictionless integration of city-level and corporate-level operations.
  • You will be responsible for the upholding of our Velocity culture throughout your teams - focused around high performance and exceeding customer expectations.
  • Our cultural pillars of Adaptability, Initiative, Yes First, Resilience and Ownership should be conspicuous in everything your team does.
  • You will need to be extremely organized, and able to move seamlessly from assisting a team member with a challenging customer situation, to assessing priorities and progress from strategic altitude.
  • Fully remote until at least Summer 2022


    • Competitive Salary and cash bonus based on performance.
    • An equity options package in one of the world's fastest growing tech companies (we are the 32nd fastest growing company headquartered in Europe according to the FT).
    • High quality health and dental package, and 60% of a gym membership subsidised by the company.
    • Immediate and accelerating responsibility and ownership of key deliverables for our customers.

      Please expect a rigorous and challenging recruitment process. We take pride in the exacting standards we keep, and we hope you will relish the challenge.

Keywords: Velocity Black, Austin , City Manager, Austin, Executive , Austin, Texas

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