Service Manager

Company: Joann's Fine Foods
Location: Austin
Posted on: September 23, 2022

Job Description:

DescriptionJob Title: Service ManagerLocation: Joann's Fine Foods Reports to: General ManagerEmployment Status: Full-Time, Exempt-SalaryAt MML Hospitality we are on a mission to create the world s chicest hotels and restaurants. Led by visionary hotelier Liz Lambert, and powerhouse restauranteurs Larry McGuire & Tom Moorman, we believe in a seamless combination of food, service, and design. We create refined hospitality through attention to detail, storytelling, and extraordinary dining and retail experiences. MML is expanding at a steady pace. We currently manage and own the 75-room Hotel Saint Vincent in New Orleans, and we have two hotel projects in development in Aspen and in Austin that we will also own and manage. In addition to the nearly twenty restaurants, we currently operate or have under development, MML is also the F consultant at the Austin Proper Hotel, overseeing three restaurants, banquets, and in-room dining across the property. MML has a unique plan to own and operate each of its properties and the financial backing to only take on special projects in places we want to spend time. We are looking for a team leader who is energetic, detail-oriented, analytical, rigorous, highly organized, passionate about hospitality, and experienced. This Individual should also create a culture of diversity, inclusivity, collaboration, and teamwork. Advanced interpersonal skills to help navigate complex working relationships and a strategic mindset that allows to plan and develop talent management, training, and safety.MML Hospitality Benefits:Competitive CompensationQuarterly Bonus Potential401k + MatchPTO, Sick Pay, and Personal DaysHealth, Dental, Vision, Life, LongShort Term Disability, and Pet InsuranceWine Education ReimbursementMML Restaurant, Hotel, Gym, and Retail DiscountsAdvancement and Community Service Opportunities Relocation AssistanceEssential Functions and Duties: The position of Service Manager is an overall leadership position responsible for the overall quality of guest experience, food & service, financial performance, and maintenance of the property and all staff within it. Responsibilities include the following overall daily operations but are not limited to:Work productively with GM and MML Executive Team to exceed guest expectations, provide great service, and memorable guest experiencesCapture and retention of regular guests Upkeep of product cost, R, and expense controlReporting and accounting of Areas of Responsibilities to General Manager and MML Executive Team Work with the MML beverage team and restaurant team to create & maintain exciting, accessible, profitable, and fun wine and beverage programsMentor, train, and develop existing and new employees to enhance their beverage knowledge, hospitality, administrative abilities, and operations skills to create enjoyable, quality-driven wine programs that correlate to the concepts and goals of the restaurants. This includes but is not limited to developing educational programs, cultivating, and engaging in guest relations, and executing private events on the still & expand wine service standards and education for the restaurant, extending to staff developmenteducation opportunities during daily shifts & monthly meetings. Create tech sheets and producer profiles to distribute to the team, as well as coordinate tastings.Maintain cleanliness and organization in the wine and beverage storage areasParticipate in and ensure the executioncompletion of all standard MML inventory practices on property monthly Drive an increase in wine sales and profit on the property while maintaining cost control.Attend & participate in weekly MML Beverage Classes, as schedule allows. Completion of quarterly and annual company-wide training.Maintenance of Restaurant to MML & Travis County Health Department StandardsRequirementsExcellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Ability to function well in a high-paced and at times stressful environment.Education and Experience:Four years progressive experience in high volume food production or cateringAt least two years previous experience in a well-established restaurantEquivalent combination of relevant education andor experience consideredPhysical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift andor move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.MML Hospitality is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status or any other prohibited basis. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job related factors.

Keywords: Joann's Fine Foods, Austin , Service Manager, Executive , Austin, Texas