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Warranty Service Manager

Company: NRG Energy
Location: Austin
Posted on: September 23, 2022

Job Description:

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.AirtronHeating and Air, an NRGcompany,has established itself as one of the leading providers of heating, ventilation, and air conditioning systems (HVAC). We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry we have the knowledge and skills that allow us to stand firmly behind our work.We are currently seeking a Warranty Service Manager for our Austin,TX location!Job Summary: The Warranty Manager will work collaboratively with all members of the Operations and Services team to ensure that all customer, builder and business needs are met with the goal of growth and development of the business. Essential Duties/Responsibilities*:Leads and develops the service team.Creates and reviews KPI's regularly across all designated teams. Provides ongoing supervision, training, coaching and feedback to improve performance and meet objectives of all assigned areas to ensure optimal performance.Provides leadership to designated teams through effective objective setting, delegation, and communication based on direction from senior management.Addresses issues of concern related to performance providing constructive and ongoing feedback and consequences if performance remains below standards.Ensures that all direct reports comply with required safety standards and ensure that team members are safety conscious at all times.Provides regular performance updates and recommendation to senior management.Ensures that all administrative guidelines are followed for reporting and paperwork.Reviews invoices/paperwork submitted by field personnel daily to ensure all necessary. information is recorded neatly and accurately. Ensures training of all field personnel on systems, tools, and procedures, utilizing in house training, ride-a-longs, webinars, and on line training programs.Ensures that all work performed (in field and in the office) meet the highest quality standards.Protects the company's assets. Monitors how the trucks, tools and inventory are handled. Runs service appointments and performs maintenance as needed to make sure that all customer, builder obligations/needs are met.Responsible for effective hiring of all new team members.Continually searches for ways to improve results and effectiveness.Responsible for recommending process/operational improvement.Assists other team members as needed on the job site.Follows all company policies and procedures, including but not limited to safetyOther duties as assigned.* Duties may vary by location.Minimum Requirements: High school diploma or GED equivalent. Experience may be substituted for education. 10+ HVAC or construction industry experience.5+ years people management experienceHands-on experience in project and customer service managementExcellent computer competency is required, including a minimum of 3-year experience Microsoft Excel, Word, and Outlook. Familiarity with ERP or related computer software.Ability to manage projects and resources.Knowledge or aptitude to understand HVAC systems and processes. Strong internal and external service orientation.Must be able to communicate in English effectively, both verbally and in writing.Excellent verbal and written communication skills.Valid driver's license required.Ability to work overtime with little notice; weekends hours may occasionally be required.Preferred Qualifications: College degree.HVAC business and/or field experience.Additional Knowledge, Skills and Abilities:Customer service mindset Ability to work independently and as part of team.Strong work ethic and ability to demonstrate consistent and effective leadership behaviors.Capable of making good judgments/decisions.Strong interpersonal communication and collaboration skills.Able to work in a fast-paced environment.Strong organizational skills, attention to detail and the ability to multi-task.Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to customers.Willingness to learn and be a part of a team.Positive attitude and a team player.Related work experience may be substituted for educationAbility to build positive relationships with customers, both internal and external.Willingness and ability to work collaboratively with all levels of the organization.Safety mindset and acceptance of a safety culture.Working Conditions:Open office environmentFast-paced environmentTravel by vehicle to and from work locationsRegularly exposed to construction environments involving equipment, elevated work areas, confined spaces, noise, dust, hazardous materials and odors.Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE.Physical Requirements:Must be able to lift/move up to 20 pounds frequently. Frequently performs tasks requiring bending at the waist, kneeling or crouching.Must be able to adhere to long periods of standing, walking or sitting.Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.Ability to express or exchange ideas by means of the spoken word to impart oral information to others. Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools.NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/DisabilityEEO is the Law Poster(The poster can be found at, Title and/or Salary may be adjusted based on the applicant's experience or skills.Official description on file with Human ResourcesPDN-97082fd0-d9d1-46cb-b519-8e0a03ee45d1

Keywords: NRG Energy, Austin , Warranty Service Manager, Executive , Austin, Texas

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