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Senior Service Account Manager - Remote in Alabama

Company: UnitedHealth Group
Location: Austin
Posted on: September 23, 2022

Job Description:

If you are located within the state of Alabama OR -within 100 miles from Birmingham, AL, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Healthcare isn't just changing. It's growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that's what fueled these exciting new opportunities.

Who are we? Optum360. We're a dynamic new partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

If you're looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.SM

Manage and educate Quest Diagnostics' client offices (Client Accounts- physicians, nurses, office managers, Quest Vendor Management) and Commercial staff, in order to analyze billing concerns that are the result of an EMR set up. Responsible for the identification of client accounts with EMR issues that cause Missing Information or Denial inflows resulting in patient price concessions for Revenue Services. -

Responsible for representing Quest Diagnostics to their clients in a professional manner; maintaining, improving, and enhancing the client's billing experience and reducing rework for their office and inflows for Optum360.

This position is full - time. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM.

We offer 4 weeks of training. -Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:


  • Client visits could be conducted as part of the job responsibilities
  • Interaction with the assigned BSS will be necessary for client training concerns
  • Account visits will be prioritized based on the analysis and the level of effort in resolving the EMR situation
  • Act as liaison for customer problems as necessary and communicate those to the appropriate person or department
  • Position is responsible for improvements to defined goals
  • Must have the ability to develop and sustain good customer relationships
  • Must have strong planning and organizational skills along with strong problem - solving skills
  • Must be a motivated self - starter
  • Excellent written and oral communication skills
  • Must be able to work independently, as well as part of a goal-oriented team
  • Work with Quest Vendor Management and Implementation teams to test new EMR clients for all billing components including the compendium files to ensure MLCP Checking and ABN generation are set up
  • Collaborate with Front End Billing to ensure IMDB mapping databases are continuously reviewed / updated to ensure accurate data
  • Other duties as assigned


    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:


    • Bachelor's Degree (or higher) OR High School Diploma / GED with relatable work experience pertaining to the role
    • 3+ years of Health Care and/or medical experience
    • Computer and billing systems skills and working with spreadsheet applications and data bases
    • Ability to travel in local area up to 30% of the time, overnight stay would be minimal
    • Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation


      Telecommuting Requirements:


      • Reside within -the state of Alabama OR -within 100 miles from Birmingham, AL
      • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
      • Ability to keep all company sensitive documents secure (if applicable)
      • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service


        UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

        Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

        Learn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. -

        Careers with Optum360. At Optum360, we're on the forefront of health care innovation. With health care costs and compliance pressures increasing every day, our employees are committed to making the financial side more efficient, transferable and sustainable for everyone. We're part of the Optum and UnitedHealth Group family of companies, making us part of a global effort to improve lives through better health care. In other words, it's a great time to be part of the Optum360 team. Take a closer look now and discover why a career here could be the start to doing your life's best work.SM

        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

        UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

        Keywords: #RPO, #YELLOW

Keywords: UnitedHealth Group, Austin , Senior Service Account Manager - Remote in Alabama, Executive , Austin, Texas

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