TEAM MANAGER ADHERENCE

Company: Apria
Location: Austin
Posted on: September 22, 2022

Job Description:

**Location:** Remote, Pennsylvania, United States**Categories:** Full-time**Full/Part-time:** Full-time**Work Location Type:** Fully remote**Compensation:** Commensurate with Experience**Job Summary****ABOUT THE COMPANY**_Apria Healthcare's mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer._**JOB SUMMARY**A behavioral health care professional with a background in respiratory care and behavioral health coaching. The Team Manager will develop and lead a team of coaches to provide direct to patient sleep coaching using behavioral and motivational techniques for adherence improvement outcomes. The primary role is in assisting Sleep Coaches in the delivery of sleep coaching services, as well as the hiring, training, evaluation, and development of a call center coaching staff.**ESSENTIAL DUTIES AND RESPONSIBILITIES**+ Work closely with leadership team and cross-functional partners to develop goals, strategies, and objectives.+ Accountable for the overall achievement of allquantitative and qualitative individual and team goals including adherence percentage; tracks and reports performance to individuals and team as appropriate.+ Collaborate with coaches to develop therapy adherence plans that center on behavioral and motivational techniques.+ Identify and implement best practices to standardize procedures across our CPAP coaching programs.+ Be the expert on behavioral and motivational coaching to help respiratory patients adhere to therapy.+ Call monitoring to ensure behavioral tools and techniques are being used appropriately.+ Resolve patient/employee escalated complaints by identifying problems and coordinating appropriate corrective action.+ Lead team meetings, educating the team regarding processes and practices, and providing clear expectations for outcomes.+ Assisting other management team members in identifying trends and establishing call center goals.+ Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.+ Identify, develop, and implement innovative ideas that enhance business growth in a positive and constructive manner.+ Taking on other tasks or projects to support employees, other managers, and call center operations.**SUPERVISORY RESPONSIBILITIES**+ This position supervises subordinate employees of the department and is responsible for the performance management, hiring, development, and discipline of subordinate employees within the department.**Minimum Required Qualifications**MINIMUM REQUIRED QUALIFICATIONS**Education and/or Experience**+ Bachelor's degree or equivalent experience+ 2+ years experience with behavioral health care management+ 2+ years call center experience**SKILLS, KNOWLEDGE AND ABILITIES**+ Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients' objectives, then tie all your activities directly to the achievement of those objectives.+ Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.+ Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.+ An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.+ Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.+ Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.**Certificates, Licenses, Registrations or Professional Designations**+ Behavioral or Motivational Coaching**Computer Skills**+ Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word**Language Skills**+ English (reading, writing, verbal)**Mathematical Skills**+ Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.**PHYSICAL DEMANDS**This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.**OTHER INFORMATION**_The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions._**Benefits****Comprehensive benefits package offered for eligible employees:**+ Competitive salary+ Ability to have early access to earned wages+ Medical, Dental and Vision+ Healthcare Flexible Spending Accounts and Healthcare Savings Accounts+ Life, AD and Disability Insurance+ Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays+ 401K Savings Plan (available immediately)+ Educational Assistance+ Employee Referral Reward Program+ Employee Discount Programs+ Company Paid Employee Assistance Plan (available immediately)+ We recognize our veterans by offering a company paid day off for Veterans Day+ Career Advancement/ Development Opportunities**Compensation**+ Compensation is commensurate with experience+ Annual compensation is based on a 40 hour week+ This position is commission eligible**EEO Statement**As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. **Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet**

Keywords: Apria, Austin , TEAM MANAGER ADHERENCE, Executive , Austin, Texas