Front Office Manager
Company: Homewood Suites Austin South
Location: Austin
Posted on: August 5, 2022
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Job Description:
Are you a desk clerk ready for your next move? Do you have
Hilton systems experience? We are looking for a Front Office
Manager to assist in leading our front desk teams to excellence!
This is a unique position with the oversight of a dual brand and
dual trained team shared between two properties that share a
parking lot.
The Front Office Managerleads allFront Office operations to achieve
high levels of customer satisfaction by providing quality service,
and comply with corporate/brand policies and procedures while
meeting/exceeding financial goals.
Essential Functions:
--- Manage Front Office staff effectively: schedule, train, coach,
counsel, and conduct performance reviews; resolve problems; provide
thorough communications, discipline and recommend terminations of
employment as necessary.
--- As necessary conduct Front Desk activities; check guests in and
out efficiently and courteously; respond to customer concerns,
issues, inquiries, and input in a timely, professional, and
courteous manner; resolve customer complaints, escalate issues as
necessary or report to other departments for resolution.
--- Pre-register, block reservations and take same-day reservations
following hotel rate structures, discounts, and sell strategies;
cancel reservations according to procedures.
--- Respond to customer concerns, issues, inquiries, and input in a
timely, professional, and courteous manner; resolve customer
complaints, escalate issues as necessary or report to other
departments for resolution.
--- Implement Company/Brand programs to achieve service quality
goals, while ensuring compliance with all specified policies and
procedures; communicate with sales staff to define and implement
sales strategies for improving occupancy levels and revenues.
--- Prepare forecasts and reports as directed; implement and
monitor results to budget projections; develop recommendations for
minimizing expenses and maximizing revenue.
--- Monitor and maintain the Front Office systems and equipment to
ensure optimum performance; report issues as necessary.
--- Prepare and submit travel agent commission reports, third party
reports, brand frequent traveler program points and other reports
requested by management.
--- Order supplies as needed to provide quality customer
service.
--- May temporarily assume Assistant General Manager, or General
Manager, responsibilities as required.
--- May oversee operations of hotel Gift Shop and hotel Business
Center.
--- Other duties as assigned by management.
Supervisory Responsibility:
--- Supervises Front Desk Leads, Front Desk Clerks and Night
Auditors
Job Specifications:
--- Solid working knowledge of related company and brand policies,
procedures, and services; general knowledge of other departments in
the hotel, including a good understanding of basic operations and
functions of all other departments and emergency systems, policies
and procedures.
--- Good understanding of revenue management policies and practices
and excellent proficiency in the property's revenue management
computer program.
--- Good management/supervisory skills.
--- Excellent interpersonal and written/verbal communication
skills.
--- Excellent proficiency with Front Desk computer systems;
intermediate proficiency with Word, Excel, and MS Outlook.
--- Excellent command of the English language; second language
proficiency desirable. Excellent interpersonal, written/verbal
communication and telephone etiquette skills.
--- Excellent time management skills and ability to multi-task and
prioritize work
--- Exceptional problem solving skills
--- Ability to maintain customer focus
--- Excellent organizational and planning skills
--- Ability to work well in a team environment
--- Ability to follow corporate standards and procedures
Education and Experience:
--- Undergraduate degree in business, hospitality, or related field
or equivalent combination of education &experience.
--- 2+ years of experience as Front Office Manager/Supervisor in an
equivalent hotel. Minimum training required per year as assigned by
the company
--- Any additional training required by manager
Work Environment:
--- This job operates in a professional office environment. This
role routinely uses standard office equipment such as computers,
phones, photocopiers, filing cabinets and fax machines.
--- Work days and work hours may vary depending on property
needs.
--- This position works indoors.
Keywords: Homewood Suites Austin South, Austin , Front Office Manager, Executive , Austin, Texas
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here to apply!
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